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Click here or scroll down to respond to this candidateSUMMARYSKILLSEXPERIENCECandidate's Name
15 East Laurel Street, APOPKA, Florida 32703 H: PHONE NUMBER AVAILABLE EMAIL AVAILABLE Dependable, hard-working housekeeper with over 20 years of experience in Residential, Commercial, and Construction cleaning. I have 7 years in merchandising experience as well. Was head of my voice team at Lowes and also on the safety team for 3 years. I prevented a $900.00 walk out/push out theft in my store by simply validating a receipt. Looking forward to using my skills, customer focus and attention to detail in either the housekeeping or merchandising fields. Basic math skillsDesign coordinationTeam playerSchematics readingExcellent driving recordEstablishing goals and settingprioritiesCustomer service experiencePower toolsDetail-orientedStrong communication skillsConsistent work historyProject organizationStrong work ethicFriendly and hardworkingTimely project completionConstruction health and safetyProject managementSolid communication skillsExceptional problem solverGood at following instructionsSafety understandingStrong organizational skillsStrong interpersonal skillsQuality controlLeadership01/2018 to 01/2019 Cleaning SpecialistMotility Software Solutions Altamonte Springs, FL Responsible for cleaning 9,000 square foot business office on a daily basis, along with filling coffee, creamer, cups, water cups etc. Set up for parties, breakfast and other various events.Unloaded incoming inventory and placed products onto shelves. Managed work with little supervision.Continually cleaned work areas and equipment.Removed debris and other duties as assigned by the manager. Responsible for promoting safe and clean working environment. Dusted ceiling air conditioning diffusers and ventilation systems. Kept utility sink rooms in clean, neat and orderly condition. Spot cleaned carpets using industrial carpet cleaner. Stocked toilet tissue and paper towels, as well as other restroom supplies. Completed cleaning tasks while spending the majority of the day walking, twisting, bending, pushing and kneeling to get the job done. Collected waste paper and other trash from the premises and moved to designated areas.Swept and damp-mopped private stairways and hallways. Swept and vacuumed floors, hallways and stairwells. Set up and cleaned banquet and conference rooms.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Hand dusted and wiped clean office furniture, fixtures and window sills. 02/2017 to 12/2018 HousekeepingBishops Gate Golf Academy Howey In The Hills, FL Responsible for cleaning houses that students resided in along with laundering bedding, cleaning banquet hall where students ate and cleaning the athletic rooms.Resolved guest complaints.Prepared homes for clients prior to their arrival from business trips and vacations.Consistently recognized by management for providing superior customer service.Replenished guest supplies and amenities.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Informed supervisor when supplies were low.Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.Managed the linen cart, keeping it neat and organized. Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance. Used specific cleaning products in each guest room as per company procedures.11/2006 to 11/2013 Product Service AssociateLowes Home Improvement APOPKA, FloridaResponsible for doing resets in all departments of store. Took pictures of resets and uploaded in to the store map tool on a computer. Created virtual displays and added stack outs in the store.Located and processed damage goods per procedures. Kept store in line with current promotions by updating displays and signage.Greeted customers with a smile and always provided first-rate service to every guest.Completed resets on schedule and followed corporate planograms to properly arrange all merchandise.Answered customers' questions and addressed problems and complaints in person and via phone.Attended [Number] team meetings each month to voice concerns and offer constructive feedback to others.Informed customers about all product lines and services offered by the company.Marked clearance products with updated price tags. Maintained visually appealing and effective displays for the entire store. Placed special merchandise orders for customers.Worked as a team member to provide the highest level of service to customers.EDUCATION AND TRAININGBuilt customer confidence by actively listening to their concerns and giving appropriate feedback.Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Resolved customer problems by investigating issues, answering questions and building rapport.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Demonstrated that customers come first by serving them with a sense of urgency.Verified that all merchandising standards were maintained on a daily basis.Maintained friendly and professional customer interactions. Built and maintained effective relationships with peers and upper management.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Shared product knowledge with customers while making personal recommendations.1986 High School DiplomaLake Worth High School Lake Worth, FL |
