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CherylCoutuStreet Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEBusinessAnalystDedicated,progressive thinker with excellent multi-tasking and interpersonal skills along with awealthof experience in analyzing business processes,needs and specifications,torecommendoptimalsolutionsfor cross-functionalandindependentprocesseswithoutstandingquality. BusinessAnalysis ChangeControl ProductManagement&QualityAssurance Softwareconfiguration TeamBuilding  CostEvaluation BusinessLeadership/TeamBuilding
 CustomerRelationship  AuditingProfessionalExperienceAXISCapital(April1,2022-July9th,2024)Alpharetta,GA ITBusinessAnalyst-BusinessRequirements,reporting,processdiagrams,storyboards,usecases,UATandpresentations. Createdrequirementsforbusinessandfunctionalrequirements. ReviewedandapprovedorcommentedonQATestCases. ValidatedrequirementsinUATwithQAandBusinessEngagementLeads. ProduceddeliverablesbasedonITLeadandSMEguidance. Gathereddetailedrequirements,userstories,businessrules,etc. Createdcommunicationandtrainingmaterials,asneeded. Collaboratedwithtechnicalandnon-technicalresourceteammemberstodetermineallareasofimpact,supportedby theBusinessLeadsandSMEs. Conductedwalkthroughswithprojectteammembersandbusinessleads. Understandandmanageprojectscopeanddefiningiterativereleasesbasedondevcapacity. Promotedchangemanagementprincipleswithexecutives,seniorleaders,managers,andsupervisorstoinfluence,build relationships,andmanageresistance. Providedsupportduringendusertraining,priortoproductiondeployments,andpostproductiondeployment,as needed. ManagedAzureDevOpsDashboard. CreatedManagementDashboardstodisplaybrokeractivityinMicrosoftDynamics. Createdbasicreportsviasqltovalidateproductionchangesasneeded. Alzheimer&ParkinsonAssoc.(December,2018March,2022)VeroBeach,FL OfficeManager Negotiateprices,maintenanceagreementsandrelationshipswithvendors. Firstpointofcontactforclientsandtheirfamilies. Answeringphonesanddirectingcallstoappropriatestaff. Orderandmaintainsuppliesforalldepartments. CreateClientfilesandadministerProjectLifesaverdevicetoclients Documentandmaintainboardofdirectorsminutes,rostersandstrategicrequirementsandstatus. UpdatewebsiteviaWordPress Performotherdutiesasassigned1 PageBridgevine,Inc.(20072018)VeroBeach,FLProductionSupportManager/Lead CollaboratewithDevelopers,BA'sandQAtoreviewandescalatedefectsandrequirementsforneworimproved integration,applicationfloworfeatures DetermineRevenueandCustomerExperienceImpact,toprioritizedefects. Purchasedandconfiguredeventmanagementalertingandon-callnotificationtoolstoachieveconsistentresponse timeandaccountability Servingasbusinessproductandprojectmanager UtilizeDLC(DefectLifeCycle)methodology,scrums,businessrequirementsandcontributetoretrospectivesaswell asevaluatescopecreeptodeterminewhatprocessimprovementscanhelpustostayonschedule. DetermineROIforMonitoringToolsPurchased Organizingandimplementingcrossdepartmentteamstocompletequalityassurance,anduseracceptancetesting. Dailystaffmanagement,mentoring,workallocation,hiring,training,andperformancereviews. Testandanalyzewebsitebuyflowformanywebsites(marketing,affiliates,enterprise,andnaturalsites). Responsibleforcreatingandmaintainingalldocumentation,processguides,andsoftwareinstructionalWIKI. ManagedInternalandExternalChangeManagementRequestProcesses NegotiateSLArequirementswithclients. Createqueriesforscheduledreports,fatalerrorcodes,andvolumeconcernsandconfiguredalerts. ProjectManagementwithexternalpartnersforproductionrelease ScrumMaster GeneratescriptstomonitorwebsiteperformanceCommerce/MapfreInsuranceCompany,Inc.(1993-2007)WebsterMA AgencyInterfaceTrainingandTechnicalSupportSpecialistIII Developed training materials and provided in person training to uploadstatewideinsurancepolicybindersand endorsementuploadtrainingviaCollaborativeEdge. ConfigureAMSdownloadwhileattheagencyoffice. CreatedShowcasequeriestoidentifytransactionsuploadedbyagencystaff,topreparefortheagencyaudit. Auditedagencyfiles,toconfirmadherencetounderwritingguidelines,anddocumentationretentionrequirements, toprovidefairandaccuratepremiums. Reportedandreviewedauditconcernstotheunderwritersandmarketingrepresentatives,toestablishactions needed,tocorrectapolicy,andtraintheagencystaffasneeded. PerformedtestingofAL3codeupdatesviaAS400beforeandafterdeploymenttoensureaccuracyandsuccesswith severaloftheAMSvendersandDevelopmentteams. Publishonlinebulletinstoagencyinterfaceapplicationusers. ConfigureandMapAgentNetworkConnectionsandMicrosoftODBCConnections EngagedInformationSecuritytodevelopproceduresforsecureagentaccesstoE-Commerce,allowingouragents accesstoinformationwithoutcompromisingthecompanyorotheruserssecurity. CreatedDominoAdministratoridsforinternetaccesstooursitesandAS400accessviaIBMClientAccessoriSeries installationandconfigurationofEmulatorsfortheagents. TechnicalSkillsServers:MSSQLServerdatabase,AS400Processing software:MS Dynamics 365,MSOffice,(Outlook,Word,Excel,Power Point,Publisher,and Visio), CollaborativeEdgeContactmanagement:ACT!andGoldMineDesignsoftware:QuarkExpress,Passport6.1,AdobeIllustratorCS,andWordPress Utilitysoftware:IBISManagementStudioandOfficeVisions(bothproprietarysoftwares) Filesharing:IBMClientAccess,SharePoint,Google,andDropBox Projectmanagement:Rally,MSProject,BaseCamp,HPQualityCenter,andServiceDesk,IssueTrack,JIRA,Azure Training:ProjectManagement,ComputerProcessing,UnderwritingHomeowner,andAuto Education2 PageWorcesterCountyInsuranceInstitute,WorcesterMAINS21Certification2000GeneralUnderwritingCertification1998ComputerProcessingInstitute,WillimanticCTComputerandInformationSciencesandSupportServices1991 NorwichFreeAcademy,NorwichCTGeneralBusinessDiploma19843 Page