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Click here or scroll down to respond to this candidateDipika Kamkhalia EMAIL AVAILABLE PHONE NUMBER AVAILABLECareer Objective:High-caliber, motivated dynamic business professional, with over 10 years of experience and a proven history in managing diverse teams in major account sales and new business development. Sales / Marketing / Management Executive with demonstrated success at continuously exceeding sales goals and building strong teams with great customer relations. The objective is to address Client business problems related to account and research and resolution of client issues; create product presentations and representing in seminars and create training documents for associates, Patient long-term care programs, have strong experience in managing people, and focus on Sales and marketing, client business issue and fully understanding business and industry trend and recommending and implementing service enhancements with proper procedure. Extremely personable with high energy and self-direction seeking an Open Customer Relationship Management (CRM) position where I can utilize my education and experience.Experience Overview:Dipika is an experienced professional with proven skills and abilities, with excellent communication and experience at all levels, including sales training, entrepreneurship, customer service, ability to prioritize daily workload, better time management, understanding client requests, and making recommendations with solid knowledge of sales products and services. I have a Bachelor of Arts Degree and a vast working experience in Management, Clinic supervision /management experience, Sales, Marketing banking, leadership, real estate, leasing, customer support, finance, and other industry sectors.Key skills & Competencies:Clinical Supervision, records management, resource coordinator,Unit administrator, clinical sales/marketing, direct patient care, community outreach program,Prepare product sales/ marketing business and document to train associates.Addressed problems through risk management and contingency planning.Excellent interpersonal and communication skills.Resolve customer complaints via phone, and e-mailAble to manage multiple projects at the same time, hardworking, quick learner, and punctual.Identify customer pain points and provide support and follow-up promptly.Working with the leadership team creating sales training material for product demos.Meeting with business clients for new accounts and product and service information.Assist with auditing charts for compliance with the content management system (CMS) Medicare & MedicaidWork closely with customers to identify fraud and provide using fraud products offered by the company.Manage weekly meetings with associates for sales and account product awareness.Hardworking takes work seriously and works above and beyond to resolve customer requests.With many yrs. of total professional experience spanning, managing clinical teams, understanding patient care/needs, sales/marketing and training, Customer Service, Sales, Management, and Administrative / HR work areas.Excellent verbal and written communication skills to work in a cross-functional and collaborative environment.Resolve customer complaints via phone, email, mail, or social media. Warmly ascertain the problem by calling for updated accounts and creating a new account for businessProblem-solving and decision-making ability; able to draw from experience and knowledge, and apply it to current situations. Personable, confident, and highly motivated with a strong work ethic.Travel to different branches for product presentation andHelping associates with any account calculation-related issue.Multilingual: English, Hindi, GujaratiSoftware/Tools: MS Excel, Office Suite, Internet Explorer, SharePoint/ Salesforce, Greenway, Onesource, Canopy, Bookkeeping PayrollPROFESSIONAL EXPERIENCEEntrepreneur / Small Business (Jan 2023- Present)Sales Marketing / Business DevelopmentDipika Designer Dresses / Manage Family Business Restaurant - BarSuccessfully grew and marketed my own small business specializing in ethnic dresses and jewelry, utilizing effective networking strategies and leveraging social media platforms to increase brand visibility and customer engagement.Developed and executed comprehensive marketing plans to expand market reach and drive sales growth, resulting in a significant increase in revenue and customer base.Participate and played pivotal role helping my family business of managing a Restaurant Bar and perform various back-office operations, managing personnel, and assist in operations of the business.Demonstrated proficiency in back-office operations, including accounting, procurement, and HR recruitment, ensuring efficient business operations and compliance with regulatory requirements.Utilize strong analytical skills to develop and maintain a rigorous sales pipeline, accurately forecasting sales projections and identifying opportunities for business development and expansion.Play a key role in event management and promotion for a family-owned restaurant and bar, implementing creative marketing initiatives and coordinating promotional activities to drive foot traffic and enhance brand awareness.Effectively manage social media platforms for both businesses, creating engaging content and implementing targeted advertising campaigns to attract new customers and enhance brand loyalty.Oak Street Health (Dec 2021- Mar 2023)Primary care Provider/Medicare SaleDeveloped, implemented, and executed an effective sales strategy to achieve patient acquisition targets.Demonstrated ability to develop, maintain and grow a rigorous sales pipeline, with accurate forecasting and reporting.Delivered the highest level of sales and customer service to prospects, patients, and community partners.Generated leads by prospecting, building, and maintaining relationships throughout the community.Nurtured prospective patients and prospected new patients with an ambitious mentality via email, phone, and networking.Mastered internal sales and marketing programs and systems to maximize effectivenessDemonstrated ability to think strategically and critically when developing local relationships and sales plans. Planned 3-6 months in advance and accurately forecast sales performance.Prospect engaged and created new trusting relationships with local businesses within an assigned territory, at multiple levels including employees, key contacts, managers, business leaders, Independent insurance brokers, and captive agents, to drive patient growth opportunities.Developed collaborative partnerships and managed an account book of 30+ community and business partners to gain a deep understanding of business challenges and create mutually beneficial relationships and development opportunities.Created and managed an account development plan and reported on results.Capture and record customer information and sales activity data into customer relationship management (CRM) system and appropriate business systemsDevelop sales plans that will organize efforts around the business development cycle including prospecting, proposal creation, presenting to potential community partners, and relationshipDevelopment develops new opportunities for patient acquisitionMy Wellness Clinic (Sept 2021_Freelancer)Managing Director/Medicare SaleWorking with Clinical Team, Strategies clinic policy and educating Medicare patient clinic policy, patient Oriented, resourceful clinical director 7 + years of Experience, managing clinical staff and all the team, planning and organizing activities consistent about agency goals and missions, collaborating with an international client and USA client, evaluation patient care of effectiveness and implementing necessary changes, creating a new business account for the clinic, consistent updating and maintain the patient accounts working with clinical offshore team for patient Test resultCoordinate the entire clinical process by recruiting and screening participants, training staff, communicating with clients, and delivering test resultsMaintain consistency throughout every aspect of clinical trials, especially participant treatment and staff procedures.Ensure complete compliance with all federal, state, and local guidelines dictating clinical trial standard practices. Update and upload patient documents in the system, including ID, Insurance card, Medicare, and Medicaid documents.Assist with auditing charts for compliance with the Content management system (CMS)BBVACOMPASS (PNC Bank) (Feb 2019 2020)Client Sales / Financial Service AdvisorWorking as a Client Customer service associate to help Client accounts, and money market help resolve their business-related issues and create sales training for new products and services.Handle client issues promptly, identify the cause of the problem, and resolve and follow up with the client relationship team.Travel to different branches for product presentations and customer business locations to help resolve account-related issues.Identify any fraud and understand exposure and interrelationship fraud products offered by banks.Follow bank policies and procedures and identify research and resolution of customer treasury inquiries.Managing and preparing training documents and working with a team prioritize daily workload.Genpact, Richardson, TX (Oct 2017 Dec 2018)Social Media Content Review Analyst (QA)Analyze and utilize relevant data to develop ways to improve the overall user experience on the site. Enforce the Clients Terms of Use by carefully monitoring reports and adhering to the processes and policies on the site.Manage weekly meetings with associates to identify issue backlog helping to resolve problems promptly.Identify urgency or request and work with an associate to resolve the problemCommunicate with management, product manager, and support specialist on product issues.Prepared presentation to represent to associate and prepare training manual.Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global teamDevelop and maintain affinity and cultural awareness of political/social situations regarding the relevant market/region being supported.Critical awareness of the cultural/regional differences for nuanced policy decisions to be applied under the clients standard policies.Work with the Front-line manager and project team to meet all client needs.Be Objective and keep an open mind to the concept of the social media platform, critical thinking, and fast-paced environment.Using Excel's reporting tools to create daily and weekly data reports.Abbott Laboratories, Columbus, OH (Nov 2010 - Jan 2015)Clinical Resource CoordinatorMaintaining accurate records for coordinating the activities of the case management departmentWill be responsible for direct interaction with outside vendors, payers, and other stakeholdersWill be responsible for ongoing updating of indicated logs for reporting to the divisionAssist with auditing charts for compliance with the content management system (CMS) Important Message from MedicareAssist with the collection of data for Process Improvement, Utilization Review Committee, and others as indicatedAssist with approval of payrollMaintain minutes of meetings for the department and assigned agendaAssist with the maintenance of resource material, vendors contactDemonstrates ability to assist in all aspects of department functionsDream Fashion, Dallas, TX (Oct 2008 Jul 2010)Manager / OwnerCreated store layout and design. Deciding on the organization of products, placing each item in a place that is appealing to customers.Made decisions on product and supplier selections, ensuring quality and quantity for product availability, Supply chain management, and interactions with Distributors.Creating marketing material documents and sharing them on social media the Store was known for its beautiful layouts and designs.Hire and manage employees, creating and generating performance reviews. Decisions on pay rates.Jefferson Place Apartments, Irving, TX (Jun 2006 Aug2008)Leasing ConsultantPrimary job function includes working with customers to rent the Apt. units and help finish paperwork and other formalities.Professionally present the features and benefits of the community.Follow up with the organization's perspective and current clients through phone calls, e-mail, and direct mail.She has been the top leasing agent with at least 10+ new leases consistently.Assist the management team in the preparation of daily and weekly reports, resident communications, and market surveys.Maintain awareness of local real estate market conditions and trends.Contribute ideas to the community manager for marketing the property and improving resident satisfaction.Qualify and process client applications. Run office operations smoothly and efficiently.Ross Product Division, Columbus, OH (Sep 2001 - Dec 2002)Clinical Research Coordinator/SpecialistThe Clinical Specialist's Responsibilities include providing clinical consultation via chart reviews, protocol development, etc.Analyze and present educational programs. Communicate and update all the proper research documents.Update and check all protocol licenses of the researchers entry in data entry logs.Help coordinate all research and training activities and ensure that things follow the Abbott laboratories' guidelines. |
