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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Apt 102Email EMAIL AVAILABLE Phone- PHONE NUMBER AVAILABLEOBJECTIVE: To be a part of a growing multifaceted organization that will utilize and enhance my skills, knowledge and experience in Management and customer service, added to learning new skills that will aid in business productivity and profitability, as well as professional and personal development.PROFESSIONAL PROFILE: Customer services specialist with extensive management experience. I possess strong interpersonal skills, added to being an innovative problem solver; with over sixteen (16) years of combined experience. I am accustomed to working with a team and in a highly stressed environment. Possess leadership abilities, and troubleshooting skills, adaptability and willingness to evolve through educational and professional training.WORK HISTORY AND PROFESSIONAL ACCOMPLISHMENTS:February 2020-Present Starboard Group- General ManagerOctober 2017- November 2018 Coffee Traders Ltd -General Store Manager- Caf Blue/Deli WorksMay 2014 October 2017 Tastee Limited -Branch ManagerOctober 2007-April 2013 Mothers Enterprises Ltd- Restaurant ManagerCore Functions* Manage all areas of operations such as Human Resources, Product Quality,environment readiness, service and sales delivery, finance and audit control.* Customer Care Resolution, resolve customer complaints and ensure full satisfaction.* Sales and marketing* Human Resource Development and Management, coordination and planning of training sessions for employees. Motivate, Recruit, hire, and oversee HR matters.* Maintain budget and records, prepare payroll, and purchases, monitor bookkeeping records as well as inventory management.* Enforcement of management systems to ensure health and safetystandards for patrons and employees.Major Results:* Four times sales record holder at Starboard Group of more that one location*Double time Grand opening General Manager of newly renovated stores and oversawprojects.*Tipple time Customer Satisfaction champion location within the region for year 2011:HospitalitySpeed of ServiceProduct Quality and cost controlEnvironment and Sanitation managementEDUCATIONPortmore Community College - 2010Pending: Associate of Science Degree in Hospitality and Tourism ManagementPembroke Hall High School - 2007MAJOR ACHIEVEMENTS:Deputy Head Boy and Head Boy of Pembroke Hall High School 2006-2007Five (5) Caribbean Examination Council (CXC) subjectsCERTIFICATE of Accomplishment:Staff Performance and AppraisalCustomer ServiceIntroduction to Microsoft excelHeart of CoachingLeadershipInterviewing Techniques 2011Train the TrainerFUNCTIONAL AREAS OF EXPERTISEHuman Resource DevelopmentCustomer Care ResolutionInventory ManagementSales and MarketingLeadershipData ManagementMicrosoft Enterpriseadaptability to new systemsInternetINTERESTS: Reading, Listening to music and cooking.REFERENCE/S: Submitted upon request. |
