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Candidate's Name
Coach-able VeteranPhoenix, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESearching for an opportunity to use my skills and knowledge to find a career I can move up in and help others while doing so with integrity, and great fortitude. Authorized to work in the US for any employerWork ExperienceCustomer Support SpecialistValor Global - Phoenix, AZAugust 2022 to Present Assist large volumes of customers with the application process to request benefits, while also keeping average call times low. Correct and update personal information on record for client approval. Adhere to quality assurance guidelines, while efficiently navigating multiple systems to complete a variety of task for customers. Secure documents and applications made it to correct departments for completion. Enter data from customers into various software programs accurately and promptly. Communicate effectively with irate customers to resolve their inquiries professionally. Thrived as a team player in a fast-paced, high-energy, change-oriented environment. Performed other clerical and related duties and assignments as required. CSR - Customer Service RepresentativePrimerica Financial Services - Phoenix, AZFebruary 2020 to Present Help families become debt free, properly protected, and financially independent. Certified in Auto/Home, certified in life insurance, certifited in vivant home security. Handle personal information, and fiduciary responsibility. The Financial Services Representative is responsible to schedule meetings with clients and discussing their financial needs. Investigate and collect all the informational data of the clients. Advised clients about investment in financial services. Inform the clients about the procedure for applying for mortgages and loans. Responsible to stay updated with the changes made in the policy and procedure of the company related to the financial products. Suggested the solutions for the improvement of the clients financial status. Made calls and inform the clients about the offers on various financial products and services. Social Media AnalystCognizant - Phoenix, AZJune 2018 to February 2022 Content Moderator, and Executive Decision Maker. Work real time protection, and safety to large scale audience in accordance with the law. Using social media marketing tools to create and maintain the companys brand. Working with marketing professionals to develop social media marketing campaigns. Interacting with customers and other stakeholders via the companys social media accounts. Analyzing the companys digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements. Researching social media trends and informing management of changes that are relevant to the companys marketing activities.Heavy Machine OperatorGabriel & Sons Carpet Care - Tempe, AZJanuary 2015 to October 2021 Machine operator. Truck mount loader Appointment scheduler. Fiduciary responsibilities.Customer Service AidIntoxalock - Phoenix, AZJanuary 2018 to June 2018 Route and schedule planner. Resolution and Technician Specialist. Nation wide service for court ordered clients.Customer Service AdvocateExpress Messenger Ontrac - Chandler, AZJanuary 2016 to December 2017 Overnight Carrier Solutions Team. Resolve Shipper's Deliverer's issues locating packages, deliveries, and routing directions. Assist in scheduling pick-ups, drop offs, and understanding procedures for all parties. Appointment SetterMK Global - Tempe, AZJune 2010 to December 2014 Questionnaire surveyor, and Appointment Setter. Collect personal data; credit cards, bank information. EducationAssociate in Communication and Liberal ArtsSouth Mountain Community College - Phoenix, AZ2007DiplomaCesar Chavez High School - Laveen, AZ2004Skills Microsoft Word, Excel, Power Point (10+ years) Date Entry (10+ years) Appointment Scheduling (10+ years) Facebook Digital Marketing Social Media Twitter Computer Literacy Accounts Receivable Microsoft Office Writing skills Sales Technical Support Social Media Management Search Engine Optimization (SEO) Software Troubleshooting Cold calling Leadership Pricing DoubleClick Applied behavior analysis Salesforce Google Suite Live chat Customer support Help desk Typing B2B Microsoft Access Presentation skills Retail sales MerchandisingCertifications and LicensesLife InsuranceDriver's LicenseInsurance Producer LicenseAdditional InformationSkills Data entry Effective communication skills Accountable Coachable Dual monitor skills Appointment setter Software Troubleshooting Technical Support Specialist Windows