| Candidate Information | | Title | Customer Service Technical Support SME | | Target Location | US-SC-Greenville |
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Click here or scroll down to respond to this candidateResumeProfessional SummarySeasoned professional with over two decades of extensive experience in customer service, sales, management, and technical support. Known for a strong work ethic, dependability, and a team-oriented approach. Adept at driving operational success, enhancing customer experiences, and leading high-performing teams. Seeking a challenging management role where I can contribute to the company's growth and success.Work ExperienceSilmar Electronics, Greenville, SCSeptember 2021 - June 2024Low Voltage Sales Account ManagerExpanded client base by 30% through strategic sales initiatives.Boosted sales revenue by 25% year-over-year.Streamlined account setup and data management processes, reducing setup time by 20%.Established and managed low voltage accounts for business owners.Conducted daily communication with clients, providing exceptional support.Led inbound and outbound sales efforts, collaborating with project managers and technicians.Managed account setups within profit and loss boundaries.Performed daily data entry and sales tracking using Cloud suite.Coordinated receiving and shipping data from manufacturers.Created timely and accurate quotes and invoices for client products.Coordinated with the purchasing department for supply orders.Windstream, Inman, SCDecember 2020 - September 2021Fiber Field TechnicianAchieved a 98% customer satisfaction rate through timely and accurate installation and repair services.Installed and repaired fiber communications services for residential and business customers.Recommended products and services to enhance customer experience.Worked in both aerial and buried fiber plants for integration field mapping.AT&T, Anderson, SCNovember 2015 - November 2020Brand Ambassador, Sales ManagerConsistently exceeded sales targets, achieving 120% of annual sales goals for three consecutive years.Successfully trained and developed a high-performing sales team, resulting in a 40% increase in store sales.Managed daily operations of a retail store, supervising and coaching employees.Ensured the store met sales performance and profitability criteria.Completed accounting and store reports, meeting or exceeding KPIs.AT&T, Anderson, SCDecember 2011 - October 2015Sales Support RepresentativeImproved inventory accuracy by 15% through efficient management practices.Enhanced customer experience by handling credit/refund concerns promptly.Performed inventory management, including counts, ordering, receiving, and returns.Prepared bank deposits and balanced POS drawer.Coordinated with management regarding customer credit/refund concerns.EducationStrayer University (In-Progress), Greenville, SCBachelor of Science in Business AdministrationITT Tech, Greenville, SCAssociate of Applied Science in Electronics Engineering TechnologySkillsAdvanced proficiency in Microsoft Office Programs (Word, Excel, PowerPoint, and Access)Expertise in asset management and human resource guidanceExceptional leadership and development skillsStrong analytical and problem-solving abilitiesResourceful in project completion and effective multi-taskingExcellent communication and interpersonal skillsProven ability to manage and motivate teams for optimal performanceStrong organizational and time management skillsAbility to adapt to new technologies and processes quickly |
