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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Barbara Ann Circle, Apt 7Winston Salem, NC Street Address
Phone PHONE NUMBER AVAILABLE / email: EMAIL AVAILABLESummary: I am an experienced, dedicated, detailed orientated medical assistant/ phlebotomist III looking to advance in my role to a supervisory position. I understand my role is a patient-focused position where it is essential to remember there is a life and a person behind every test tube. I have a deep understanding and knowledge of established practices/procedures and driven to create an atmosphere of trust and confidence to my patients, customers, clients and internal leadershipWORK EXPERIENCE:Quest Diagnostics, PSR Phlebotomist III / Floater, Northern VA, 2010- CurrentResponsible for providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service RegionUnderstanding of compliance and safetyAdminister oral solutions according to established trainingResponsible for performance and QC of POC testingResearch test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of servicesTravel to Territory Manager meeting if held off-site or off normal shift.Provide coverage at multiple locations for multiple rolesAssisted supervisor with the implementation of Standard Operating Procedures (SOP's) for phlebotomy servicesPerform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP)Maintain a safe and professional environment for patients, clients, employees and provide administrative and training support to the teamEnsure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when requiredExcellent phlebotomy skills which include pediatric and geriatric.Function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in her absenceAccountable for Patient Service Center (PSC) and /or in-office Phlebotomy (IOP) activity in the territory, including opening/closing any PSC and IOP locationsAct as a coach, mentor, instructor and resource advisor for new employees and provide effective onboarding services to new clientsPortray leadership capabilities and a higher level of customer facing skills.Capable of demonstrating strong skills of verbal and written communications, problem solving and collaboration with multiple functionsCoordinate the work of phlebotomist in the Patient Service Centers and In-office Phlebotomy (IOPs) to assure that production is consistent and service levels are maintainedPerform site visits as assigned and document findings. Assist with QA (quality assurance) auditsQuest Diagnostics, PSR Phlebotomist II, Northern VA, 2010- CurrentResponsible for covering various locations with medical practices where Quest Diagnostics is contracted to operate the labFocused on process excellence skills and sensitivity to confidentiality and accuracy to patient information.Ability to handle sales, Laboratory Testing Services, IT connectivity, complex test orders, billing and LogisticsConducted data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test orderAssisted in relocating/ opening new facilities as necessary.Performed verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correctAlways monitored the integrity of the specimens by checking the specimen requirements and making sure to store the specimen in the correct temperature for each patientCollected specimens according to established procedures. Properly explain in a clear but courteous manner the process of the venipuncture (blood drawing) and/or another specimen collection (ex. urine or fecal) as requiredDisposed of blood or other biohazard fluids or tissue in accordance with applicable laws, standards, or policies and disposed of contaminated sharps, in accordance with applicable laws, standards, and policiesCompleted requisitions accuratelyCommunicated with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN informationSubmitted specimens to the preferred diagnostics laboratories like Quest Diagnostics and LabCorp according to the patient insurance coverageQuest Diagnostics, Patient Service Center (PSR) Site Lead; Arlington VA, 2013-2015Assisted Practice Manager in effective delivery of all functions around general office operationsInvolved in the development of department specific project work towards continual workflow improvements and managing department growthEstablished PSR coverage schedules for Center services clerical team, triaging and staffing unexpected absences as neededMaintained various databases to include Microsoft Access and Excel based department files as assigned.Oversaw maintenance and management of department medical records requests processCompleted monthly chart review auditDetected and corrected errors, completed forms, obtained needed information and maintained logs and filesInstructed patients on diagnostic testing that needed to be performed at home, including: 24-hour urine collection, stool testing, salivary cortisol test, first morning clean catch urine testQuest Diagnostics, Patient Service Center Rep I, Arlington VA, 2010-2013Provided a courteous, professional working environment by contributing to a positive work climate and to the team effort of the department and companyInterviewed patients for sliding fee scale services and update eligibilityVerified insurance and set eligibility dates in systemAnswered a multi-line telephone system in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statementCalled and remind patients to bring missing information to their appointmentCollected payments and patient-responsible balancesPosted charges to patient accountsScanned and imported demographic and clinical documentation into patient chartsMonitored patient schedule to accommodate walk-in patientsDoctors Community Hospital, Phlebotomist/ Floater, Lanham MD 2008-2010Performed the morning draw of 60 to 100 patients on assigned floors from 6am to 8amAssisted coworkers who had a difficult time completing their morning drawAccessioned specimens from all departments of the hospital and did manual bleedingtime proceduresWorked on call to draw difficult sticks from special departments in the hospital such as, ER, Triage, and ICU trauma unitsPicked up specimens from the drop shoot and processed them in the lab dailySent specimens to outside laboratories like Quest Diagnostics, LabCorp and Sunrise if the test was not performed by the hospitals facilityCompleted ABN forms for Medicare and access patients benefits from MedicaidPerformed venipuncture on patients of all age groups using a straight needle or a butterfly needleSpecialize in heel sticks for bilirubin collection on newborn babies.Completed manual bleeding time procedures to determine time for blood to clotOften performed glucose tolerance test on pregnant and overweight patients.Processed and ordered test for doctors and different specialist at the Open-Door FacilityDrew patients blood with skin deformitys such as burns, bruises, and deep scar tissuePerformed vitals on pregnant patientsAssisted the doctor in collecting: pap smears, gonorrhea and chlamydia cultures, herpes cultures, bacterial vaginosis vaginal probesSupplied physician with medical instruments and supplies when performing medical proceduresAlso handed the physician luminaria sticks to promote uterine contractionsCollected insurance claims for this office with only one weeks worth of trainingContacted different insurance companies to get old and current unpaid medical claims settledProperly filled out referral letters to patients and insurance companiesTyped, Faxed, and mailed professional letters to different insurance companies when necessary to settle claims to ensure each part received their letters, using return mail receiptEducation:High School: Peekskill High School, 2001Westchester Community College: Phlebotomy program, Ossining, NY 2006Sanford Brown Institute: Medical Assistant program, White Plains, NY 2006References Provided Upon Request |
