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Click here or scroll down to respond to this candidateCandidate's Name
Front desk supervisorStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional summaryFront Desk Supervisor with 4 years of experience in hospitality management, demonstrating exceptional coordination skills and guest relations expertise. Proven track record in enhancing guest satisfaction through efficient processes and problem-solving abilities. Adept at using Microsoft Office Suite and managing cash, consistently delivering stellar customer service.Employment historyHilton Garden Inn Front Desk Supervisor Columbus, GAApr 2020 - Present Welcome guests attentively; manage check-ins/outs, reservations, and address complaints. Guide front office staff; interview and screen candidates, create weekly schedules. Oversee lobby cleanliness, pantry orders, and coordinate with housekeeping. Assist in event planning; generate daily deposit logs, monthly reports, and tax exempt reports. Report to general manager; implement improvements for better guest experience. Enhanced guest satisfaction by implementing efficient check-in/out processes and resolving complaints promptly. Led front office team, ensuring high morale and adherence to hospitality standards, resulting in improved guest reviews. Coordinated with housekeeping and event planning teams to ensure seamless operations and exceptional guest experiences. Streamlined reservation system using the new Pep system, increasing booking accuracy and reducing check-in times. Developed and implemented new ideas to enhance hotel operations, contributing to a more efficient and welcoming environment. Enhanced guest satisfaction by introducing personalized check-in processes, significantly boosting positive reviews and repeat bookings.Vacation Network, Inc. Travel Agent Duluth, GA Manage travel arrangements for flights, hotels, car rentals, and cruises, ensuring accuracy and timeliness. Provide top-level customer service using Apollo GDS and online tools, maintaining excellent communication. Advise clients on efficient routes, lowest fares, and travel document requirements, enhancing travel efficiency. Act as liaison between clients and suppliers, resolving customer service issues and ensuring satisfaction. Coordinated with international suppliers to ensure seamless travel experiences, resulting in a 25% increase in client satisfaction. Implemented new booking procedures, enhancing efficiency and reducing booking errors by 10%. Reviewed travel documentation to ensure compliance, preventing potential issues and maintaining a 100% travel success rate. Developed a client feedback system, using insights to improve services and achieve a 20% boost in client retention. Streamlined group travel bookings, negotiating bulk discounts with suppliers, saving clients 15% on travel costs. Analyzed travel trends and client preferences, implementing data-driven strategies that increased repeat bookings by 30%.OneTravel Travel Agent Atlanta, GA Managed multiline call center operations, maintaining a positive client experience. Booked airline, car, and cruise services, ensuring seamless travel arrangements. Resolved guest complaints promptly, enhancing customer satisfaction. Developed long-term client relationships, driving repeat business. Enforced safety procedures, adhering to facility policies and regulations. Implemented efficient booking processes, enhancing customer satisfaction and loyalty. Increased client retention by 15% through exceptional service and personalized travel solutions. Coordinated with team members to streamline operations, improving overall call center efficiency. Ensured compliance with safety protocols, minimizing risk and ensuring client safety. Developed new strategies for handling complex travel itineraries, boosting customer satisfaction. Facilitated seamless travel experiences, leading to a 20% increase in customer referrals through personalized service.Century Travel Service Owner/CEO Columbus, GA Delivered global travel solutions, achieving 98% customer retention rate. Integrated travel and expense management for cost-effective solutions. Resolved guest complaints, fostering customer loyalty and repeat business. Managed staff development, budgeting, and supply ordering.EducationSanford Brown College, Atlanta, GA Certificate in Medical, Billing & Coding2008 - 2010Kendrick High School, Columbus, GA General Diploma1977 - 1981SkillsExcellent verbal communicationFast learnerSelf StarterMicrosoft Office SuiteClient friendlyFast-paced environmentsStellar customer service skillsStrong teamwork skillsCash management experienceGuest relationsCoordination skillsProblem resolvingAdditional informationAchievements Top 15 Travel Agent of the year award 2010 Top 20 Travel Agent of the year reward for 2012 Top 15 Travel Agents of the year reward for 2013 Top 20 Travel Agent of the year award 2014 |
