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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEMilwaukee, WI Street Address
SummaryYour summary will appear hereWork experienceMedical ReceptionistPremise Health - Milwaukee, WIJune 2017 to PresentMy responsibilities are to provide support with daily activities of front desk reception, Greet patients, answerphones, take concise telephone messages, schedule appointments, provide patients with all necessaryregistration forms with instruction, also purchase and maintain supplies, as well as maintain confidentialityPre Arrival Registration RepFroedtert Health - Milwaukee, WIMay 2013 to March 2017Complete registration and eligibility on all scheduled patients, scheduled inpatients and research patients.This includes answering incoming calls for registration and using work lists to ensure all registrations arecomplete before the patient arrives in the clinic.As a Registration Service Representative I entered insurance information obtained from the clinic check in process, and corrects registration forwarded via work queues from billing system edits, also responsible for running electronic eligibility checks, and completing MSP questionnaires for Medicarepatients.Information is documented in the EPIC system with extreme accuracy to ensure proper billing and collections and customer service.Other duties I volunteered for are Safety Coordinator for my department and member of Communication& Recognition Team Builders.ED Registration RepWheaton Franciscan - Milwaukee, WIApril 2013 to May 2014Greet and check patients in when arriving for their appointments, notify all necessary staff of patientarrival.Check patient out after office visit, collect co-payments, advise patients of outstanding balance and money due at time of appointment, verify patient insurance, demographic and contact information, makenecessary changes needed, answer incoming calls utilize EPIC to document patient phone calls and messages, follow up with patients and other staff as needed.Utilize a high level of customer service and compassion to assist patients in the emergency department and urgent care.Customer Service RepresentativeHelwig Carbon - MilwaukeeMarch 2011 to March 2013Enter and expedite phone orders in a high volume call center.Give customers verbal and email quotes, enter new customer accounts, receive analyze and edit pricing,shipping location and other related customer details and information in a professional and positivemanner.Work hand-in-hand with our technical and design departments to provide clarification on our products.Create and maintain accurate customer records and documentation, attend department and productionmeetings as required.Coverage for receptionist breaks, lunch and vacation.Daily use of Microsoft word, Excel, Outlook and 10 Key calculator, provide excellent oral and writtencommunication to both my customers and co-workers.Provide outstanding customer service on a daily basis, and always a true team player.EEducationSome College in Business ManagementMilwaukee College of Business - Milwaukee, WISeptember 1990 to December 1992High School DiplomaBarack Obama School of Career and Technical Education - Milwaukee, WISkillsMedical RecordsFront OfficeOrganizational skillsCash handling10 Key Data EntryMicrosoft WordComputer skillsCommunication skillsPatient serviceInsurance VerificationMicrosoft Office, scanning, Faxing, busy phone linesEpicMedical schedulingCustomer serviceMedical TerminologyMedical ReceptionistMedical Office ExperienceWord processingMicrosoft OutlookFront DeskMicrosoft ExcelReceptionHIPAAData entryTime managementDo you want to add any of these skills?Do you want to add any of these skills? |
