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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFILEDynamic, creative, and results driven system administrator with excellent communication and problem-solving skills. Broad technological skills with a proven ability abreast of emerging trends in the changing field of information technology. Demonstrated ingenuity in troubleshooting technological issues with the resources at hand in a cost-efficient and timely manner. Superior multitasking skills.Over 18 years experience in the field of Windows Server environment.Experience with SCCM to create collection, packaging and deployment Microsoft security patch, vendor firmware and drivers and 3rd party software.WORKING EXPERIENCESelf Employed August 2019 May 2023ConsultantPro-Tect Associates IncManaging 2 Windows Servers and 9 workstationsPerformed windows upgrade from 7 to 10Performed security updateApex Systems, LLCSystem Security Engineer Equifax 2018-August 2019Managing 3rd party applications deployment using SCCM console: Adobe Reader, 7-zip, Google Chrome, FilezillaCreating collections, packaging for 3rd party deployment using SCCM consoleTroubleshooting and remediation for failed SCCM deployment.AT&T IncProfessional Technology Security 2016-2018Performed SCCM client installation on Windows servers.Performed monthly testing firmware and driver installing using SCCM consolePerformed monthly security patching to all Windows servers using SCCM consoleTroubleshooting and remediation for failed servers that did not patch during security and maintenance releaseOn call duty for all SCCM related issues.AT&T IncProfessional System Administrator 2012-2016Vendor Management Manage 350 + HP Field Engineer to provide ID badge and building access. Performed audit to make sure they have valid reason to be in the system and access to application.Manage monthly service delivery with HP to meet Service Level AgreementCoordinate with SCCM team to roll out vendor emergency firmware fix to deploy to all impacted serversPoint of contact for escalation with HP and Microsoft.Assisted SCCM team to troubleshoot Windows servers during monthly patching and maintenance releaseAT&T IncSystem Manager 2004 - 2012Escalation for third Tier support for Windows server environmentRoot cause analysis for all outage that last more than 30 minutesExtensive experience troubleshooting Windows NT4.0, 2000, 2003, 2008 R1 and 2008R2 OS, NTFS permissions, file shares, printing, network traffic, performance metrics, application, and hardware level issues on servers.Work with Dell and HP blade centers, performed chassis configuration, and blade management.Work with Dell, IBM, HP/Compaq hardware, and remote access cards, iLO, RiLoe, DRAC, RIB.Hardware monitoring support using Patrol, HP SIM and IBM DirectorManaged firmware and drivers update to all Windows serversSBC IncSystem Manager 2002 - 2004Server build for all Windows serversPerforming 3rd tier Senior System Administrator functions for Microsoft Windows Servers, Hardware support for all Windows serversAmeritech IncSupport Center Lead 1999 - 2002Managed a team of 6 for T2 server supportLead a project to roll out Patrol and implemented to all servers in SBC regionEDUCATION AND TRAININGB.S. Electrical Engineering 1986 University of Missouri - RollaIP Networking FundamentalMS Windows Server 2008, 2012 Server AdminWork Force 2020 Security EngineeringCloud Silver and Bronze CertificationREFERENCEAvailable upon request |