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Candidate's Name
Street Address  Bird Watch LaneCharlotte, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE To establish a career in the Information Technology field that will utilize my technical experience, creativity, and managerial skill.TECHNOLOGY EXPERIENCEDXC TECHNOLOGY Onsite Data Center Support Charlotte, NC 2020-PresentConducting decommissions/recommissions of servers and switches in a data center environmentEscort vendor technicians throughout the data halls to complete work assignmentsPerform fiber optic and ethernet cable runs for major projects in the data centerClose out all tickets for work to be completed within the expected time frameAMERIPRISE FINANCIAL Desktop Support Manager Las Vegas, NV 2012- 2019Conduct Windows Migration projects and Active Directory setup using SCCMPerform basic troubleshooting steps such as power cycling network equipment and verifying physical connectivityConduct printer/scanner troubleshooting, which includes network connectivity to printers as well as performing basic diagnostics prior to the creation of trouble tickets with the vendorPerform desktop troubleshooting, which includes all aspects of Windows software related issues and PC hardware issuesRe-image work stations and install the required applications on PCs based on the requirements for each departmentWALT DISNEY Camera Operator Burbank, CA 2009-2012Actively followed camera scripts and responding quickly to scene changes and filming angles on setCreatively framed and captured scenes while coordinating with the directors for specific angles and frame shots on Modern Family setWorked with the Audio and Lighting teams on problem solving issues on setIBM Desk Side Support Manager Charlotte, NC 2005-2009Managed a facility of over 130 users by making sure local users have access to log on to the network, verified all network patch cables were secured & connected, and established connections for end users to map network drivesOrganized, trained, and managed a team of 20 people for all projects including: removing data, performing re-imaging of operating systems on desktops & laptops, reconfigurations, replacing old PCs, and building & repairing computersCoordinated the on-boarding process for new field technicians joining the group by: preparing floor plans, instructing the proper installation, backup, & transfer processes, and ensuring everyone was mapped to the correct printersTrained all new employees to install new hard drives for desktops, new hard drives for laptops, and new DVD Rom for desktopsUPS Preloader/Sorter Charlotte, NC 2000-2005Sorting 500 packages or more in fast paced environmentLoading up trucks with packages to be delivered according to addresses and freightAssist drivers with shipping packages and receiving deliveriesEDUCATION ECPI SCHOOL OF TECHNOLOGY Networking Security and ManagementGPA: 4.0 Dean's List Perfect Attendance National Honor Society