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Click here or scroll down to respond to this candidateJCCONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address Ridgegate PlaceHuntsville AL Street Address
SKILLSProject ManagementHelpdesk ManagementICT System OptimizationOperational EfficiencyData SecurityVendor CoordinationProject ImplementationNetwork InfrastructureCustomer RelationsSystem MonitoringCisco NetworkingSite SurveysCustomized SolutionsTechnical TroubleshootingBusiness ContinuityInventory ControlIT Asset ManagementSystem UpgradesNetwork PerformanceData BackupWebsite DevelopmentTechnical AdvisoryREFERENCEPlease see third pageJerico CantubaPROFILE SUMMARYResults-driven IT professional with a proven track record of leadership and expertise in implementing and maintaining ICT systems. Experienced in spearheading global service desk support, orchestrating complex infrastructure projects, and fostering strong client relationships. Skilled in network administration, security, and vendor management. Demonstrated ability to optimize system functionality and enhance operational effectiveness. Proficient in project management, technical support, and delivering tailored IT solutions. Committed to driving seamless operations, maximizing uptime, and ensuring data security for organizations across diverse industries. CORE COMPETENCIESIT Infrastructure Management: Demonstrated ability to design, implement, configure, and maintain ICT systems, networks, servers, and telecommunications to enhance operational effectiveness and ensure optimal functionality.Project Management: Proven expertise in overseeing complex IT infrastructure projects, adhering to timelines, budget constraints, and quality standards while delivering customized solutions that meet specific program requirements.Vendor Management: Strong skills in effectively managing third-party suppliers and contracts, ensuring alignment with business process requirements, and maximizing value from vendor partnerships.Technical Troubleshooting: Extensive experience in providing advisory and support services to staff members, resolving technical issues promptly, and facilitating efficient utilization of ICT resources.Networking & Connectivity: Proficiency in optimizing network performance, deploying data communication systems, conducting site surveys, and ensuring seamless integration of advanced technologies such as CCTV, IP systems, and LAN configurations. PROFESSIONAL WORK EXPERIENCEHumanities and Inclusion Vientiane, Laos Jan 2020 April 2022 Data Analyst, IT Infrastructure EngineerUtilized Microsoft PowerBI, MS Excel, Zoho, and SurveyCTO to enhance data analysis and reporting capabilities.Earned the following skillsets during my tenure: PowerBI - I have a comprehensive understanding of Power BI, including data modeling, data transformation, creating complex DAX calculations, and building visually appealing and interactive reports and dashboards. I am well-versed in connecting various data sources, such as databases, APIs, Excel files, and cloud services, to extract valuable insights. Data Visualization: I have a keen eye for designing visually compelling dashboards, utilizing custom themes, color palettes, and visual elements to enhance data storytelling and decision- making for end-users.Data Analysis: I am proficient in performing data analysis within Power BI, enabling me to derive actionable insights and trends from data sets, leading to data-driven decision-making. Power Query: I am skilled in using Power Query to transform, clean, and shape raw data into a structured and usable format, ensuring accuracy and consistency in reporting. PowerApps: In addition to my Power BI expertise, I have a good background in PowerApps development. I have created custom applications with dynamic user interfaces, integrated data sources, and implemented business logic to streamline processes and improve overall efficiency SQL: My good understanding of SQL allows me to efficiently query databases, perform complex data manipulations, and create optimized data structures, ensuring seamless integration with Power BI and PowerApps.Catholic Relief Services - Manila, Philippines Feb 2013Jan 2016 IT SupervisorSpearheaded the support and enablement of the Global Service Desk by advocating and implementing a 24/7/365 helpdesk through email and in-house campaigns, effectively promoting system usage across the organization.Orchestrated the design, implementation, configuration, and maintenance of ICT systems to meet the specific program service requirements of the CRS Philippines Country Program, spanning six offices across different regions.Leveraged expertise to deploy and maintain ICT systems, resulting in enhanced operational effectiveness for agency-wide functions.Oversaw the configuration, administration, security, and maintenance of quality systems, including networks, servers, and telecommunications, ensuring optimal functionality and data availability in line with business recovery requirements.Implemented backup procedures and regularly verified consistency to ensure system and data availability aligned with CRS business recovery requirements, while also establishing redundant connections to minimize points of failure.Provided advisory and support services to eight managers and over 500 staff members, facilitating good stewardship and efficient utilization of the agency's ICT resources.Collaborated with cross-functional teams of Program, Support, and Operations staff to develop and maintain an extensive ICT inventory, ensuring the availability of adequate supplies and functional equipment.Ensured alignment of third-party suppliers, including local and international ISP and VSAT providers, with CRS business process requirements through effective vendor management, handling contracts valued at over USD 20,000 annually. AT&T Inc. Huntsville, AL September 2023 - present Wire and Premise Technician, Field Services Group Installation experts: As a wire and premise technician I am the wizard behind bringing your internet, phone, and cable to life! We install and configure everything from modems and routers to security systems and home theaters, ensuring a seamless connection for all your tech needs. Troubleshooting troubleshooters: No internet? Fuzzy TV reception? I am skilled in diagnosing and resolving a wide range of technical issues. From faulty wiring to signal interference I am there to help my customer. Safety first, always: Safety is paramount for me and I am trained to handle electrical wiring and equipment with utmost care. I navigate attics, crawl spaces, but not rooftops to ensure everything is installed and maintained according to strict safety codes. Id like to think I am a tech ninja, scaling heights and conquering cable tangles with safety as their guiding star. Tech-savvy communicators: Beyond technical expertise, I am excellent communicator. I can explain complex technical concepts in clear, concise language, ensuring you understand your setup and troubleshoot basic issues yourself. I am your friendly tech guide, always ready to answer questions and help you navigate the ever-evolving world of home or business technology. DSpeed International Club - ST Vegas Friendship Bridge, Vientiane, Laos PDR Sep 2018 June 2019Demonstrate technical expertise and provide exceptional leadership to a small IT group within the casino, ensuring smooth operations and efficient resolution of technical issues.Configure and establish reliable internet and network connectivity by deploying MIMO wireless access points, optimizing network performance and enhancing user experience.Maintain the office server, ensuring the integrity and availability of critical services such as file backups, print server functionality, DHCP, and DNS services.Strengthen the organization's security infrastructure by deploying and maintaining a robust network firewall to safeguard internal connectivity, while also implementing enterprise-grade antivirus solutions across workstations to protect against cyber threats. Regularly patch servers to maintain system integrity and security, and provide data backup solutions to safeguard against unauthorized access. The Park Vientiane and Riverside Palace Hotel - Mekong Riverside, Vientiane Laos PDR Jan 2018 Jan 2019Develop and maintain websites and booking systems for both properties, showcasing technical prowess and ensuring an exceptional online experience for potential clients and guests.Implement search engine optimization (SEO) techniques to attract and engage a wider audience, driving increased traffic and bookings for the hotels.Provide hosting solutions and establish backup procedures for the company's databases, ensuring data security and reliability.Collaborate closely with the team to deliver comprehensive IT support, resolving issues promptly, and optimizing technology resources to enhance overall operations.` IT CONSULTING SERVICE EXPERIENCETechnical Skills:PC, Mac troubleshooting, assembly, and repair (multiple brands)LAN and WAN monitoring and supportCISCO and HP routers, switches, and access list administrationVPN management and client installationFiber optic technologySatellite internet connectivity (VSAT)Cable fabrication (UTP, STP, CAT5, CAT5e, CAT6, COAX)LAN/WAN/MANMS PowerBISoftware Skills:VPN client/server installationDatabases (MS SQL Server 2016, MySQL)Content management systems (Joomla, Drupal, WordPress)Web services platforms (LAMP, WAMP, XAMPP)Cloud-based services/systems (AWS, GCP, Bitnami, OpenStack, Linode)Operating systems (Windows, Linux, macOS, MS Server)Microsoft Office and 365 applicationsEnterprise antivirus software (Trend Micro, Sophos, MacAfee)Remote application software (PC Anywhere, Remote Admin, Remote Desktop, VNC, Citrix)Helpdesk monitoring systems (Remedy, ServiceNow)Linux Professional Institute LPIC Dec 16, 2022Microsoft Technology Associate: Windows Server Administration Fundamentals Jun 28, 2022ITIL Foundation Certificate in IT Service Management May 1, 2014System Administration and IT Infrastructure Services-by Google May 25, 2023Operating Systems and You: Becoming a Power User-by Google May 18. 2023The Bits and Bytes of Computer Networking-by Google Apr 20, 2023Ask Questions to Make Data-Driven Decisions- by Google Mar 26, 2023Foundations: Data, Data, Everywhere-by Google Mar 12, 2023Technical Support Fundamentals-by Google Mar 13, 2023IT Security: Defense against the digital dark-by Google July 1, 2023 Joseph CurryRegional Advisor at USAID/Office of U.S. Foreign Disaster Assistance - US Agency for International Development (USAID/Philippines) Cell: (PHONE NUMBER AVAILABLEEduardo Yunzal, Jr.Human Resources Manager - Catholic Relief Services (CRS-Philippines) USCCB Cell: (+63) 917 519 8426 - Email: EMAIL AVAILABLE Matthew CreelManager, Network Services DivisionAT&T Inc. Huntsville, AL 35801PHONE NUMBER AVAILABLE EMAIL AVAILABLERona Cabading Mana-ayDirector -Finance and AccountingPlant with Purpose4747 Morena Blvd., Suite 100San Diego, CA 92117Email: EMAIL AVAILABLECell: PHONE NUMBER AVAILABLEHARDWARE KNOWLEDGE AND CONCEPTSCERTIFICATIONS / CONTINUOUS EDUCATION |
