| Candidate Information | | Title | Customer Experience Project Management | | Target Location | US-IN-Indianapolis | | Email | Available with paid plan |
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Click here or scroll down to respond to this candidateSummaryA result-oriented business leader with over 28 years experience in the private sector. His experience spans across key functional areas, including strategic policy formulation, sales and marketing, cash management, operations management, risk management, customer experience, change management, credit operations, project management, inventory management, and product management among others. He has had the privileged of providing top management leadership in the financial services sector, manufacturing, real estate, agriculture and general trade. Being a performance driven person, he has won several performance award and special management recognition over the years. He is a chartered accountant (a Fellow of Chartered Accountants of Nigeria). He also holds a Graduate Diploma in Management from Australian Institute of Business and a Higher National Diploma in Accounting.Areas of expertiseOperations managementStrategic planningSales and marketing leadershipFinancial analysisCredit operationsForensic auditingProject managementInventory managementCustomer experience and relationship managementCash managementRisk managementChange managementBusiness DevelopmentOther relevant skillsUse of several Microsoft Office Suite applications, Including, Word, Excel, Power Point, etcExcellent analytical skillsEvent management skillsExcellent communication skillsEmotional and social intelligenceLeadership skillsRelationship management and networking skillsCoaching and capacity building skillsPresentation skillsCreative problem-solving skillsKey career highlightsHead, Operations - Chelle and Fountain Property Development Limited, 1/2023 to 3/2024Job Role: Formulate and drive operations optimization strategies; ensure efficient service deliver; project monitoring; control and loss prevention; supply chain management.Highlights: Designed and implemented a property acquisition model that proved the companys land acquisition success rate and helped reduced acquisition cost by 25% in the first six month of implementation; Reorganized the procurement process store and achieved cost reduction by over 40% with a 12 months period.Principal Consultant, Bancorp Consulting Limited 1/2021 to 12/2022Job Role: Providing leadership to a team of consultants and professionals to provided advisory and accounting/auditing services to various clientsHighlights: Successfully led the 2021 audit of Nigeria Extractive Industries Transparency Initiative (EITI) two months earlier than scheduled. The resultant cost reduction earned my company a repeat contract to handle the 2022 audit, which was unprecedented.General Manager SK Amistad Integrated Limited (an agribusiness company) 1/2017 to 12/2020Job Role: Responsible for Operations, including managing the company yams storage warehouse and packing yams for exports; suppliers management; product sourcing and export processing.Highlights: Deployed a robust export packaging method for yam export to the UK that reduced spoilage during transit and doubled the companys yam exports to the UK. By the continuous successful implementation of the method, SK Amistad became one of the top three exporters of yams from Nigeria to the UK.Head, Liquidity Management and Collections Stanbic IBTC Bank 10/2014 to 06/2016Job Role: Was responsible for driving collections on all existing clients revenue collection contracts and on pass-due creditsHighlights: Orchestrated the restructuring of the then moribund department and remotivated the team for peak performance. This approach increased performance of budget for year 2015 by over 220%.Head, Sales Network Stanbic IBTC Bank 12/2012 to 10/2014Job Role: Responsible for ownership of the Banks customer acquisition objectives and ensuring achievement of the sales and liabilities budget.Highlights:Successfully raised and trained a team of over 1,000 sales-workforceImplemented a direct sales agency strategy which increased the Banks total customer numbers by 400% (from 220,000 to 1,100,000) within 2years and contributed over 46% to the Banks customer liabilities balance.Designed and implemented a sales handover and customer onboarding process between the Sales and Relationship Management teams which helped reduce customer attritions from 30% to 5%.Designed an automated (online) lead management system to support sales prospecting.Successfully lead a department of over 1,300 people. The department was adjudged the best performing department during the 2013 appraisal cycle.Head, Customer Experience and Sales Support Stanbic IBTC Bank 10/2011 to 11/2012Job Role: Responsible for supporting sales by generating and managing leads; developing and managing sales campaign initiatives; customer experience strategy and call center management.Highlights:Deployed a resource optimization strategy to expand the Banks customer care center capacity while operating within the same cost budget by using outsourcing approach.Designed a customer lifecycle management policy to reduce customer attrition and improve income per customerCommence a misery shopper model to deal service lapses across the Banks customers touch pointsExecuted the most successful sales campaign in the history of the Bank which became the benchmark across Standard Bank Group Branches in Africa.Regional Manager, Southwest (eight branches across four states) Stanbic IBTC Bank 11/2010 to 10/2011Job Role: Responsible for driving business development and operations in the Region and managing operational risk.Highlights:Galvanized by team to achieve over 200% above budget performance and end the year 2011 as the best Regional Manager.Doubled the branch network size in the Region by identifying and developing businesses in other viable locations.Won a prize as the best Region Manager in sales and was reward by an appointment into a bigger role.Regional Manager, North East (Covering 6 states) Stanbic IBTC Bank 06/2009 to 11/2009Job Role: Responsible for driving business development and operations in the Region and managing operational risk.Highlights:Dealt with the leadership issues in the Region and set it on the part to profitability.Grew the number of customers in the Region by 15% over and above budget within 4 monthsActivated an internal control system which address the hitherto high rate of cash pilfering in the Region.Change Manager Stanbic IBTC Bank 08/2008 to 05/2009Job Role: Support all change activities in the Bank by designing and deploying change management initiatives and also build change management capabilities among managers and executive management.Highlights:Dealt with the leadership issues in the Region and set it on the part to profitability.Successfully supported the Banks retail business unit during a major change in the branch channel remodeling project.Successfully implemented a program to build change management capacity among branch manager which helped reduced staff attrition during the early days of the merger between IBTC Chartered Bank and Stanbic Bank.Design an analytical model to show the cost of not managing change successfully to draw company leadership support for change managementOther job roles/experienceBranch Manager Stanbic IBTC Bank Plc 06/2003 07/2008Relationship Manager Stanbic IBTC Bank Plc 03/2000 05/2003Cash Advance Management and Reconciliation Officer Stanbic IBTC Bank 07/1999 03/2000Audit Assistance Dan Sheshi & Co. (Chartered Accountants) 04/1998 06/1999Cashier and Back Office Officer Intercity Bank Plc 09/1996 03/1998Past Committee/Project MembershipBusiness Acceptance Committee - MemberManagement Credit Committee - MemberProcess Engineering and Restructuring Committee ChairmanDirect Sales Agent Implementation Committee Project ManagerBanking Application System Upgrade Project MemberAcademic and Professional Training/CertificationsGraduate Diploma in Management Australian Institute of Business (AIB) 11/2016 05/2017Project Management Certificate Digital Jewels, Lagos 09/2008 09/2008Change Management Certificate Prosci (South Africa) 11/2008 11/2008Financial Selling Skills and Relationship Management Lagos Business School 08/2000 09/2000Chartered Accountant - A Fellow of the Institute of Chartered Accountants of Nigeria 05/1997 - 05/1999Higher National Diploma in Accounting Federal Polytechnic, Ado-Ekiti 09/89 12/1994** Also attended several local and international capacity building training/ workshops in leadership, sales, change management, project management, advance credit analysis, payments and collections, negotiation, dispute resolution, emotional intelligence, and relationship management.ReferenceJohn Nystrom EMAIL AVAILABLE ; PHONE NUMBER AVAILABLEKamilu Omokide EMAIL AVAILABLE; PHONE NUMBER AVAILABLE |
