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Call Center Specialist Resume Goshen, NY
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Title Call Center Specialist
Target Location US-NY-Goshen
Email Available with paid plan
Phone Available with paid plan
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 PHONE NUMBER AVAILABLE                  Philadelphia, PA               EMAIL AVAILABLE




 Candidate's Name
 PREMED

 Objective                        edicated Pre-Health student on a mission to reform sectors perpetuating an
                                D
                                 inequitable healthcare system, primarily focusing on underrepresented communities
                                  and existing disparities. Moreover, a passionate individual who has pushed
                                   boundaries and carried boulders to achieve the place in which she stands today,
                                    served with the purpose and vision to attend and graduate from a renowned
                                     medical school.



 Education                       2018 - 2022          The University of Arizona , Tucson
                                                          B.S. Public Health , with an emphasis in Global Health Development
                                                           Minor in French
                                                         Cumulative GPA: 3.65/4.0; cum laude
                                                               https://Candidate's Name .wixsite.com/ua-undergrad-career

                                 2022 - 2024          University of Pennsylvania , Philadelphia
                                                         Pre-Health Post-Baccalaureate Program
                                                          Cumulative Science GPA: 3.66/4.0



  onors and
H                                                      ean s List
                                                     D
                                                      GPA: 3.5-4.0, 15+ course units
 Awards                                                University of Arizona
                                                        Fall 2019, Fall 2021, Spring 2022

                                                       cademic Distinction
                                                     A
                                                      GPA: 3.5-4.0, 30+ course units
                                                       University of Arizona
                                                        Spring 2019, Spring 2021, Spring 2022

                                                       ean s List Honorable Mention
                                                     D
                                                      GPA: 3.5-4.0, 12-14 course units
                                                       University of Arizona
                                                        Fall 2018, Fall 2020




           Candidate's Name  | 2024




                                                                                                                                     1
  esearch /
R                 ug 2023 -  A
                A               cademic Associates Program, The University of Pennsylvania
                 May 2024   Research/Academic Associate
 Clinical                     Penn Presbyterian Medical Center
  Experience                        Screening patients for specific research studies based on the required criteria
                                        being met, approaching their clinicians or nurses for approval prior to
                                         approach, meeting with patients and discussing their eligibility for a particular
                                          study, obtaining informed consent and describing the specifics of the studies,
                                           enrolling patients and submitting their required documentation or paperwork,
                                            connecting with principal investigators (PI s) or program coordinator when
                                             needed, etc.
                                     Studies recruited for include:
                                                   ANDROMEDA : Aims to determine the most optimal initial resuscitation
                                                            approach for sepsis-induced tissue hypoperfusion (either a peripheral
                                                             perfusion-guided mechanism based on capillary refill time or
                                                              standard care). Patient screening focuses on VBG lactate levels,
                                                               administration of vasopressors, chief complaints relating to AMS or
                                                                fever or hypotension, and administration of antibotics.
                                                    ICECAP - Influence of Cooling duration on Efficacy in Cardiac Arrest
                                                                 Patients : Targeting post-cardiac arrest patients, this clinical trial
                                                                  assesses the duration response curve for hypothermia to determine
                                                                   the minimum chilling time that produces the greatest impact of
                                                                    treatment and whether the duration of response reflects efficacy
                                                                     over no cooling.
                                                     INFORM : Investigates how health information is being distributed on
                                                                      social media and how it affects patients willingness to receive
                                                                       healthcare.
                                                      LEAP - Linking Emergency Department Patients to Assistance
                                                                        Programs : Enrolls low-income patients in public health benefits, in
                                                                         collaboration with BenePhilly, to improve health outcomes and
                                                                          reduce emergency room patient volume.
                                                       NUDGE/PCOURI OUD - Patient-Centered Outcomes Research
                                                                           Institute : Targets patients in three US healthcare systems serving
                                                                            diverse, low-income, opioid use disorder (OUD) populations to
                                                                             promote involvement in recovery therapy through the use of
                                                                              telemedicine.
                                                        OSCAR - Organ Specific Blood Sample Collection for Advancing
                                                                               Research in Mechanisms of Human Disease : Investigates the biologic
                                                                                processes, the interaction between the heart and extracardiac
                                                                                 organs, and their involvement in human disease, with a focus on
                                                                                  cardiovascular disease. Examines organ-specific biomarker profiles
                                                                                   (proteins and metabolites) in patients undergoing clinically justified
                                                                                    cardiac catheterization or electrophysiological tests.
                                                         TROOP - Trauma Resuscitation With Low-Titer Group O Whole Blood or
                                                                                     Products : Determining whether whole-blood or part-blood (current
                                                                                      treatment standard) is more efficient for treating trauma patients.




         Candidate's Name  | 2024




                                                                                                                                                         2
                                                  D-GAP - ED Geriatric Abdominal Pain Cohort: Measures
                                                  E
                                                   management and outcomes for 65+ y.o, patients admitted to the ED
                                                    with abdominal pain, and finding the correlation between essential
                                                     factors of aging. Natural history is first assessed during triage, testing,
                                                      treatment, and deciding between admitting or discharging the
                                                       patient. The link from care to outcomes is then assessed based on
                                                        patients' care of plan and prognosis, focusing especially on frail,
                                                         cognitively impaired, and multimorbid patients.
                                                        DOTS - Drug Overdose Toxico-Surveillance: Tightening the gap
                                                           between social determinants and rates of fatal overdose compared
                                                            to nonfatal overdose through clinical blood analysis (obtained from
                                                             pt. upon arrival to the ED for an OD) and patient interviewing focused
                                                              on drug use, quantity of drug use, social history, etc. Data is set to be
                                                               entered into a sub-registry among multiple collection sites.

                 J  an 2021-  M
                                EZCOPH Asthma & Airway Disease Research Center
                   Dec 2021    I ntern , 385+ hours
                                      My work plan was aimed toward creating a well-organized, academic health
                                           resource guide for both the Amphitheater School District and the Marana
                                            Unified School District, also set to be used throughout all of Pima County.
                                      I nterviewed and collaborated with community members in Amphitheater and
                                          Marana districts, researched school-based wellness programs, located low
                                           cost and free resources available to the public, connected with each of the
                                            community partners or advisors for hundreds of programs or resources that
                                             would be used in the guide, curated PDF s or flyers for each of the resources
                                              or programs, merged all the resources into one binder that would then be
                                               shared with the public, and generated a website filled with each of the
                                                resources for the Amphitheater School District to have on their school site.
                                        ategories of research and resources includes: After School/Youth
                                        C
                                         Development, Autism, Career Path & Job, Children with Special Health Care
                                          Needs, Clean Water Accessibility, Covid-19, Crisis/Emergency Intervention,
                                           Dental, Diabetes, Early Childhood Programs/Care, Family Support, Financial
                                            Support, Health/Immunization Clinics, Legal & Governmental, Linguistics,
                                             Mental Health & Behavioral Health, Nutrition and Meals, Physicians and
                                              Healthcare Providers, Rehabilitative Therapy & Other Therapy Services, School
                                               Health Programs/Field Trips, Sexual Assault, Summer Camps/Programs,
                                                Transportation, Vision, Women s Health.
                               _______________________________ _______________________________
                                mphitheater School District:
                              A
 Publications                  Amphitheater Public Schools School Health Resource Guide
                                    [In collaboration with MPH student Hannah Launius]
                                           o   Launius H, Faith EM. Amphitheater Public Schools School Health

                                                Resource Guide. Amphitheater Unified School District . 2021.
                                                 https://www.amphi.com/domain/4928




         Candidate's Name  | 2024




                                                                                                                                       3
                                                          Direct Link:
                                                            ttps://www.amphi.com/cms/lib/AZ01901095/Centricity/Dom
                                                          h
                                                           ain/4928/APS%20School%20Health%20Resource%20Guide%20
                                                            Spring%202021.pdf
                                Marana Unified School District:
                                 Marana Unified School District School Health Resource Guide
                                       https://drive.google.com/file/d/1fnTnu2SZzJn44oOIXa7_FN-IoV1BmcWG/view



  rofessional
P                J  une 2019 -  I .A.T.S.E. Local 4
                   current        Stagehand
 Experience                        Barclays Center & Citi Field
                                          Working for many types of events to assemble the stages, build and lift
                                              audio sets, handling specific equipment or props onstage during the
                                               performance, construct lighting and electrical boards, loading in all the
                                                equipment from trucking docks, etc.
                                                       Must be managed and completed before the strict deadline -
                                                            when the curtains go up.
                                           Types of events worked include: concerts, festivals, memorials, drafts,
                                                 comedy shows, symposiums, etc.
                                                        The annual NBA drafts, DMX s memorial, World Pride Opening
                                                             Ceremony, Hella Mega Tour, the annual Governors Ball Festivals,
                                                              Reggae Love Fest, etc.
                                                         Chance the Rapper, Drake, Joey Badass, Jaden Smith, Justin
                                                               Bieber, Ariana Grande, J. Cole, Logic, 21 Pilots, Grateful Dead, Wiz
                                                                Khalifa, Ciara, Kendrick Lamar, Odesza, Louis the Child, etc.


                 J  une 2019 -  I .A.T.S.E. Local 52
                   July 2019      Carpenter
                                   Silvercup Studios
                                           Worked on the TV series Prodigal Son.
                                            Cut pieces of wood using the power saw to build the laboratory set.
                                             Built and installed the door frames for the jail set.
                                              Sawed, sanded, and nailed the floors for the main set of prodigal son (the
                                                 apartment that the main character lives in).

                   ug 2016,
                 A                L  uxe Optique
                  Aug 2018          Medical Receptionist and Assistant
                                     Luxe Optique is a family owned, full-service optical center, offering luxury eyewear
                                      services to clientele in two locations - Beacon & Hudson, NY.
                                              Responsibilities included filing medical documents (both electronic and
                                                   paper copy) such as referrals, prescriptions, and invoices to be outsourced
                                                    to the lab.
                                               Scheduling different appointments based on the needs of the patient. This
                                                     includes appointments with the opticians, optometrists, and optician
                                                      apprentices or luxury eyewear consultants.
                                                Filing insurance claims and billing based on the services provided and
                                                       insurance type.

         Candidate's Name  | 2024




                                                                                                                                   4
                                        ssessing patients' needs after doctor/optometrist evaluation including
                                        A
                                         any listed above, in addition to sharing referrals with patients and
                                          gathering all proper documentation upon request (such as the evaluation
                                           document or new prescription).
                                          Ordering contact lenses, glass lenses, and eyewear frames from the
                                             businesses and labs we work with, including: Alcon, Acuvue, Warby Parker,
                                              Oliver Peoples, Alexander McQueen, Balmain, etc.


T  eaching         020 -
                 2            T  he University of Arizona, Tucson
                  2021          Preceptor / Team Leader, The Blue Chip Leadership Experience
  Experience                           Taught an incoming freshmen class of 15 students for two semesters, one
                                          year in total.
                                        urriculum taught included: building resumes, effective communication,
                                        C
                                         specific leadership inclusivity styles, career exploration, community and
                                          service partnerships, etc.
                                        y responsibilities included: grading, teaching class once a week, meeting
                                        M
                                         with supervisors of the Blue Chip Leadership Program, holding office hours,
                                          writing letters of recommendation, and finding solutions to any issues that
                                           arose during the year (especially during COVID).
                                      T  he community-based project my class worked with was Favor Celestial,
                                          whose objective is to build a collaborative community structure that values
                                           the land, the river, the mountain, and the animals that live there, as well as
                                            to conserve Barrio Kroeger Lane's cultural history. My students were broken
                                             up into groups and worked on 5 different aspects of community
                                              development based on the needs of Favor Celestial.
                                            o  L  and Trust Bylaws : Updating the existing bylaws for Favor Celestial

                                                 which consisted of 5 pre existing goals, mainly focusing on the
                                                  relationship between Tucson Community Land Trust (TCLT) and
                                                   Favor Celestial; ensuring no harm to neighbors through research
                                                    by TCLT, establish consequences for inappropriate member or
                                                     resident behavior, demonstrate the rights residents hold, etc.
                                                      Introduce new bylaws with the purpose of receiving more funding
                                                       and tax exemptions. These bylaws were written in accordance
                                                        with the IRS under section 501(c)(3).
                                            o   Garden and Health : Reconstruct the garden for the residents of

                                                         Barrio, incorporate more greens into the community, and initiate
                                                          new educational and accessible programs through the gardens.
                                                           This involved planting trees, herbs, flowers, etc., creating a
                                                            greenhouse, and implementing nutritional education programs.
                                            o   Barrio History/Elder Stories/Newsletter : Collecting (via video) and

                                                             distributing (via online access) cultural and historical stories from
                                                              the elders of the community.
                                            o   Brochure/Marketing : Curated a Favor Celestial introduction

                                                               brochure by drafting and designing three-fold examples
                                                                containing a significant amount of information based on what was
                                                                 provided to them.



         Candidate's Name  | 2024




                                                                                                                                  5
 Leadership      2018 - 2022      lue Chip Leadership Program, Tucson AZ
                                B
                                 Team Member
                                  Blue Chip Leadership is a nationally recognized four-year leadership program
                                   whose aim is to inspire University of Arizona students through leadership and
                                    professional development, allowing them to prosper anywhere.
                                         Live United Hope Fest [volunteer]
                                                 o   An annual event held for local Tucson community members to

                                                       provide the basic necessities of life.
                                                 o   Provided resources including: healthcare (physicals and

                                                        vaccinations), justice services (lawyers and attorneys available for
                                                         consultation), groceries and hot food, clothes (for all age ranges
                                                          and sizes), playgrounds for children, etc.
                                          Design Thinking Challenge
                                                  o   Collaborated with four other student team members and
                                                           partnered with the Boys & Girls Club as well as Visit Tucson to
                                                            curate a plan that would halt or reduce the national water
                                                             shortage, beginning in Arizona. Developed, organized, facilitated
                                                              meetings, and presented final pitch with stakeholders and clients.
                                           Equiss - A Social Justice Experience & Capstone
                                                  o   A leadership and training retreat held at the Redemptorist

                                                               Renewal Center in Tucson Arizona, aimed to educate students on
                                                                injustices faced in the community and ways to combat them.
                                                  o   The retreat is held over 3 days focusing on: exercises, simulations,

                                                                 group discussion, self-reflection, identity development, "P2O:
                                                                  Power, Privilege, and Oppression" activity, and reforming
                                                                   oppression into equity.
                                 ____________________________________________________________

  ommunity
C                Nov 2023         ass Casualty Drill - The Hospital of the University of Pennsylvania
                                M
                                 Volunteer [7 hours]
 Service                          MCI Drill entailed a fake SEPTA train derailment in Philadelphia, ensuring how the
                                   casualty would be handled and how effectively that would be done. The
                                    participants included any HUP staff that was available to participate, the local fire
                                     department, local EMS, and the local police department.
                                           My specific responsibility during the MCI Drill was to measure
                                               decontamination times (how long it took residents and physicians to
                                                decontaminate patients from the derailment) using a stopwatch and
                                                 recording findings to determine average decon rates.
                                            Taking part in a full scale exercise with Hospital Emergency Response
                                                  Team (HERT) deployment and department blueprint modeling for patient
                                                   movement and management.

                  ug 2019 -
                A                 Moment of Magic - The University of Arizona Chapter
                                A
                 May 2020        Member [80+ hours]
                                 AMOM is a nationwide organization, where members are able to visit medically
                                 vulnerable children at their homes, hospitals, and different events to restore the

        Candidate's Name  | 2024




                                                                                                                                6
                                     magic of believing, and to remind children to be  brave, strong, and fearless
                                     during a time where they need it the most. Members are selected for a specific
                                     character (superheroes, princesses, princes, etc.) which they are to fulfill during their
                                     time with AMOM.
                                              My role entailed dressing up as the character Megara from Hercules during
                                                visits (staying in character 24/7) at locations such as Banner Children's at
                                                Diamond Children's Medical Center, the annual Light the Night with the
                                                Leukemia & Lymphoma Society, TMC s Children Hospital, in addition to
                                                private events and zoom calls.
                                              My responsibilities included: taking photographs with families, playing with
                                                children, helping to ease pain when medication was being administered
                                                by distracting children, distributing souvenirs and gifts, managing and
                                                coordinating certain events and fundraisers held, doing arts and craft
                                                projects with children, etc.


                                      unnyside Neighborhood Association Peace Garden
                                    S
                    Oct 2019
                                     Volunteer [30+ hours]
                                      This nonprofit grassroots organization was established in the Sunnyside
                                       Neighborhood, consisting mainly of low-income housing, as a means to connect
                                        the community and its children. Located in the center of the neighborhood, the
                                         Peace Garden offers children a place to hang out and socialize, volunteer, and
                                          participate in cooking meals.
                                                 Rebuilding the infrastructure of the garden, landscaping, planting new
                                                    vegetables and fruits, painting rocks and signs to decorate the garden
                                                     with, cooking meals for the residents, etc.

                                      abitat for Humanity Tucson - Safe, Healthy, and Green Practices
                                    H
                   S  ept 2021 -
                                     Volunteer
                     May 2022
                                      The Safe, Healthy, and Green (SHG) Collaboration was created by the City of
                                       Tucson and the Pima County Community Development Block Grant (CDBG) to
                                        improve sustainable practices in shelter buildings and operations. SHG was created
                                         to maximize return on investment in shelter upgrades by combining financing
                                          options, green building methods, and agency capacity building.
                                                 Tasks included designing a survey to assess shelter s priorities for capacity
                                                     building based on metrics and return on investment, sustainability, facility
                                                      management, policy strategies, membership structure, etc.
                                                  Administering the survey to the Sister Jos  Women s Center to be taken by
                                                       both residents and employees of the facility. The strategy and survey were
                                                        adopted into the City/County Consolidated Plan.



 Certifications           Aug 2023              ME: Infection Prevention
                                              A
                                               Hospital of the University of Pennsylvania




         Candidate's Name  | 2024




                                                                                                                                  7
                     Aug 2023             iti Program
                                        C
                                         Biomedical Research (Course Learner Group)
                                          CITI Good Clinical Practice (Curriculum Group/Course Learner Group)
                                           Human Research (Curriculum Group)

                     Feb 2023             ommunicating with Patients with Limited English Proficiency (LEP)
                                        C
                                         Hospital of the University of Pennsylvania

                     Feb 2023             OVID-19 Policy Review CPUP
                                        C
                                         Hospital of the University of Pennsylvania

                     Aug 2023             ennChart View Only Tutorial for EUS Staff
                                        P
                                         Hospital of the University of Pennsylvania

                     March 2023           rotecting Patient Information (HIPAA)
                                        P
                                         Hospital of the University of Pennsylvania

                     Aug 2023             EDCap: Best Practices for Maintaining HIPAA Compliance and Protecting
                                        R
                                         Personal Health Information (PHI)
                                          Hospital of the University of Pennsylvania

                     Fall 2022            ocial Determinants, Disparities, and Preparing for the Future of Healthcare
                                        S
                                         University of Pennsylvania

                     Nov 2023             top the Bleed
                                        S
                                         American College of Surgeons: Committee on Trauma
                                          Penn Medicine Trauma Center (Presby)



 Languages            English            Native language

                      French             Intermediate reader and writer




 References            Natasha Balogh             cademic Associates Program, The University of Pennsylvania
                                                A
                                                 Program Coordinator
                                                  Phone: PHONE NUMBER AVAILABLE
                                                   Email: EMAIL AVAILABLE

                       Laurie Riehle            L  uxe Optique
                                                  Owner & Licensed Optician
                                                   Phone: PHONE NUMBER AVAILABLE
                                                    EMAIL AVAILABLE

                       Ashley Lowe                EZCOPH Asthma & Airway Disease Research Center
                                                M
                                                 Assistant Research Professor
                                                  Phone: PHONE NUMBER AVAILABLE
                                                   EMAIL AVAILABLE

        Candidate's Name  | 2024




                                                                                                                          8

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