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Title Entry Level Customer Service
Target Location US-TX-Dallas
Phone Available with paid plan
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Phone: PHONE NUMBER AVAILABLE/richlady57@gmail.comSeeking an entry level position within your organization. Utilizing my education and training in Business or Human Resource. Also with my training and working customer service experience. Becoming a valuable employee with your company; make a significant contribution in the position I am hired.Professional ExperiencePledge Janitorial Services4419 Kolloch DrDallas, Texas PHONE NUMBER AVAILABLESept 2014  current(family business)Office Manager--answering phones, setting appointments, to give estimates on cleaning or shampooing carpet, rugs, or stripping and waxing floors. Speaking with potential clients about doing jobs for their companies. Preparing weekly payroll for fifteen employees, ordering supplies for the office, making sure jobs are covered.Willis Towers Watson/Extend Health1705 N Plano Rd Floor 1Richardson, Texas 75081Seasonal Position/Work from HomeAug 2022 thru November 2022Assignment EndedAnswering calls from retired participants about their medical accounts with their Medicare Advantage Program. Helping participants to check balance and checking for them which plan will save them the most funds and help them to figure which plan will work for them. Participants are mostly elderly people and retirees, as well as participants who are about to turn 65.Chimes Solutions3662 W Camp Wisdom RoadDallas, Texas 75237Oct 15 2021 thru Dec 23 2021Work from HomeAssignment EndedAnswering calls for Cigna and Express Scripts clients, concerning their mail order medication refills, looking for dates of arrival to their mailboxes. Contacting the physicians about new medications, adding billing information to their accounts. Taking payments for past due amounts for medication before they were able to receive new prescriptions.Texans Credit Union777 E Campbell Rd Richardson, Texas 75081PHONE NUMBER AVAILABLEJuly 2013  July 2014Member Service Specialist IIHandling transactions for members of credit union, concerning their checking and savings accounts, loans payments, balance on accounts. Helping members with other information about personal accounts.Partnership Employment Agency6565 N. MacArthur Blvd Ste 130Irving, Texas 75039PHONE NUMBER AVAILABLEMar. 2011- Apr. 2012General Clerk IWorked 10-15 hrs. /wk. while in college, and maintained a 3.0 G.P.A. Assisted customers with selections best to receive government payments. Provided customers with assistance to help sign up by the deadline with Treasury DepartmentAmerican Airlines, Inc.4500 American WayFt. Worth, Texas 76155PHONE NUMBER AVAILABLEOct. 1996 - Jul. 2009Reservation AgentTaking inbound calls from customers that are inquiring about air travel. Assisting with fares and payments using credit cards. Worked as help desk supervisor, resolving customers problems with flights, lost bags, wrong date on reservations, changing tickets for later or earlier travel. Worked with special projects in the office, to help motivate and satisfy customers at all times.EDUCATIONUniversity of Phoenix, Dallas, Texas April 2010-May 2014/Associate of Arts in BusinessBachelors of Science Degree in Business/Human Resource Management GPA 3.0/Graduation July 2014.Skills:Working as chairperson for different functions and organizations for my church. Working with others to organize special programs for the youth and adults.Preparing programs for special functions.Office machinesComputers, fax machines, multi-phone lines, copiers. Microsoft word, excel spreadsheet, PowerPoint presentations.

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