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07/2023 -CurrentStreet Address /2022 -Street Address /2022Street Address /2021 -Street Address /202204/2021 -12/2021Elizabeth C BrownOBJECTIVEI seek challenging opportunities where I can fully use my skills for the success of the organization.EXPERIENCECustomer Care AdvocateModivcareSchedule non emergency transportation. Take 50 to 100 calls a day.Customer CareCenterwell Specialty PharmacySchedule specialty perscription for refill and deliver. Take 50 to 100 inbound calls a day.Fraud AnalystRose InternationalExamine checks for fraud.L2Cornerstone StaffingAssist customers with returns, refunds, redeliveries, rewards points, password reset.CONTACT8413 East Edgemont AveScottsdale, Az 85257PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSComputerMicrosoft OfficeInbound callsSoft SkillsBuilding RapportCommunicationSoftphoneAvayaGensysLCADWork well under pressure.CERTIFICATIONSPeer Recovery Support SpecialistCertification July 2023Professional Life Story Coach2023 CertificationEmotional Support Coach2023 CertificationLife Coach2023 CertificationEmotion Coach2024 CertificationOutbound CallingZoomTeamsZoomSelf StarterACHIEVEMENTS &AWARDSMacy's Star Award19892023202320232023202320232023202320222022EDUCATIONGedBoise State University89Abuse Awareness and Response TrainingAlisonCertificateAn Introduction to Spiritual Life CoachingAlisonCertificateSuicide Prevention-Diagnosis and TreatmentAlisonCertificateFundamentals of Domestic Violence and AbuseAlisonCertificateUnderstanding Methanphetmine AddictionDisorderAlisonCertificateMental Health Studies-Suicide, Violent Behaviorand Substance AbuseAlisonCertificateIntroduction to Drug and Alcohol AwarenessAlisonCertificateSigns of Substance Abuse and What To DoAlisonCertificateHow To Deal With A Rude or Angry CustomerAlisonCertificateProfessionalism In The OfficeAlison2022202220222022202220222022202220222023CertificateMental Health Studies- Understanding Behavior,Burnout And DepressionAlisonCertificateHow To Prevent Fraud In BusinessAlisonCertificateEthics And Corruption In BusinessAlisonCertificateMotivation-Power Guide To Motivating YourselfAnd OthersAlisonCertificateCustomer ServiceAlisonDiplomaIntroduction To Criminal Investigation: Process,Polices And ThinkingAlisonCertificateManaging Stress And Anxiety In The WorkplaceAlisonCertificateIntroduction To Conflict Management AndNegotiationAlisonCertificateSoft Skills: Master The Top Ten Soft Skills In The WorkplaceAlisonCertificateProfessional Anxiety CoachAlisonCertificate202320232023202320232023202320232023202320232023Becoming A Customer Service ExecutiveAlisonCertificateRespect Foundations Diversity Respect AndSubstance Abuse In The WorkplaceAlisonCertificateExecutive Assistant SkillsAlisonCertificateProfessional Emotion CoachAlisonCertificateIntroduction To Social Work BasicsAlisonCertificateWorking In The Health and Social Care SectorAlisonCertificateOperating As A Mental Health Support WorkerAlisonCertificateDigital Forensic InvestigationAlisonCertificateLife Story CoachingUdemyCertificationProfessional Accredited Life Coach CertificationUdemyCertificationDiploma Peer To Peer NetworkingAlisonDiplomaDigital Forensic ExaminerAlison20232023202311/202310/202310/202320232023202320232024DiplomaHow To Become A Family Support WorkerAlisonCertificateFacilitating Adult Learning GroupsAlisonCertificateAdministrative Procedures and Support in theOfficeAlisonDiplomaFundamentals of Supervisor TrainingAlisonCertificateCommunication EssentialsAlisonCertificateBecoming a Financial InvestigatorAlisonCertificateHow To Prevent Fraud In BusinessAlisonCertificateEthics And Corruption In BusinessAlisomCertificateEthical Intelligence In BusinessAlisonCertificateMental HealthAlisonDiplomaUnderstanding Coaching And MentoringAlisonCertificate20242024202520242024202420242024Counselling SkillsElearningCertificateLeadership & ManagementElearningCertificateIntroduction To Crime And CriminologyOpen UniversityCertificateThe Meaning Of CrimeOpen UniversityCertificateInvestigating PsychologyOpen UniversityCertificateThree Principles Of A Coaching ApproachOpen UniversityCertificateIntroduction To Social WorkOpen UniversityCertificateDeveloping Interpersonal SkillsCourseraCertificateREFERENCEAnita Coumos - Circle KSupervisorPHONE NUMBER AVAILABLEDarin Petrovic -Self EmployedPHONE NUMBER AVAILABLE/pre>