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Title Branch Manager Customer Service
Target Location US-NC-Charlotte
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Candidate's Name
Fuquay Varina, NC Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLECAREER SUMMARYStore / Retail Manager  Operations  LogisticsTop-performing, results-driven senior leader with 20+ years of experience achieving key operational business goals, meeting demanding performance targets, supporting collaborative team accomplishments, and providing exceptional customer servicing.Exemplary ability for managing business operations and process optimizations, spearheading growth with improved operational standards, providing exceptional merchandising standards, and leading teams to produce excellent service and profits.Expert in new store/business expansions, operations, and set ups.Highly regarded for providing top-notch team leadership, building collaborative and cross-functional relationships within all levels of a business environment, and transforming high-potential staff into outstanding leaders and managers.Freddie is one of the most trusted work partners Ive worked with and highly respected amongst his peers. His skills transcend others in many areas and I consider him a leader among his peers.- Rex Rhyme, District Manager, Retired - Lowes Home ImprovementsAREAS OF EXPERTISEOperations Management Customer Service & Relationships Crisis ManagementStore Management Strategic Planning & Implementation Safety ComplianceMerchandising Standards Inventory Management & Processes Facility ManagementLogistics Management Problems Identification Revenue GrowthMerchandising & Sales Leadership & Team Building Systems ImplementationPROFESSIONAL EXPERIENCEOrkin Pest Control, Durham,NC 2020-PresentIndustry leader in pest control services with over 120 years of experience in protecting customers homes and businesses from insects and rodents.Branch ManagerSuccessful completion of the Branch Manager Training program while managing a top performing branch. Provide leadership to the Sales and Service teams to help drive the branchs best sales performance in 4 years. Responsible for executing quality audits to ensure work is being executed in line with North Carolina agriculture regulations. Ensure that the team has the proper inventory and supply levels to complete services. Consistently engaging and communicating with the team to ensure a positive and productive culture throughout the branch.Hobby Lobby, Cary, NC 2019-2020Industry leader in the Retail Home Dcor and Craft sectorCo-ManagerCompleted Co-Manager training while engaged in the daily management of the store operations. Helped guide a successful opening of the second Cary NC location. Engaged in all facets of the opening- mass hire, store setup and training of new hires.Lowes Home Improvement, Cary, NC 2000-2019Fortune 50 retail home improvement company operating a chain of retails stores in the U.S. and Canada, and the second-largest hardware chain in the world.\\Store ManagerPromoted several times throughout Lowes career leading to management of store operations including the facility, employees, merchandising standards, compliance, safety, and security, driving positive customer experiences, hitting sales goals, and achieving gross, operating, and net profit margin performance. Provided staff leadership, training, and development, and collaborated at the senior level with cross-functional teams in HR, Asset Protection, and Operations at the district, regional, and corporate levels.Select Accomplishments:Increased positive comparable sales year over year throughout tenure at Lowes:Lowes of North Cary, $38M to $41MLowes of West Raleigh, $32M to $50MLowes of Cary, $50M sales volumeLowes of Garner, $35M-$40MSpearheaded and managed new store set-up processes for regional openings including:Lowes of ClaytonLowes of SmithfieldLowes of North DurhamLowes of Chapel HillLowes of CaryAchieved coming in 20 bps under inventory shrink targets during last 2 inventory periods.Yielded an under 2% out-of-stock ratio on the inventory replenishment program.Ranked a Top 3 Performer on Customer Focused Program scores out of 14 stores in the market, achieving a high score of 89 out of 100.Developed and mentored 15+ store managers.Directly managed 5+ assistant managers and 15 department managers.Oversight of 175+ employees.EDUCATIONBachelor of Arts (BA), EconomicsUniversity of North Carolina at Wilmington, NCCOMMUNITY & VOLUNTEER AFFILIATIONSHabitat for Humanity volunteer in conjunction with Lowes Home Builds and RepairsPresenter/speaker for Lowes and Habitats home build/repairs partnership presentationsLowes Emergency Response Team Volunteer (Hurricane Crisis)Safety Team Volunteer, Piney Grove Baptist Church2 Candidate's Name 

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