| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLETobyhanna, PA Street Address
EDUCATIONDickinson High SchoolNew Jersey: DiplomaWm. Paterson University of NJNJ 06/2019Certificate: Computer Science -CompTIA A+ And Security A+Executive Secretarial SchoolNJ: CertificateHHA NJ: CertificatePROFESSIONAL SUMMARYWell-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in maintaining lasting relationships with carrier companies to further company goals. Ready to leverage training and experience to take on either the same and/or new professional challenges. Work HistoryUS Bank 24/7 Online Banking customer serviceREMOTE 09/2023 - Current 24/7 Online Banking approximately 150 incoming calls daily Fully verify callers Assist with various account types regarding details, bank levys, etc. Provided technical help on online and phone app. Including Digital support Updated profiles, account types, etc. Aligned articles with requests Close accounts Verified dormant, etc. accountsSales:Insurance Producer & CredentiallingREMOTE 03/2021 03/2024 Incoming calls for ACA/marketplace aka Obama/Trump care Medicare UHC sales incoming calls Maintained high standards of customer service by building relationships with clients. Handled renewals. Group insurance: Life, Health Dental & Vision.Independent with Delta Dental - individuals and assist dentist signups; Medicare to 65+; B2B employer benefits and annuities, etc. Im licensed in 23 states. Credentialing and other software/services to hospitals and other facilities as an independent agent for QPI which offers healthcare compliance administration for payer requirements, and manages Human resources,including licensing; Administration, Risk management, and Patient outcomes. They manage various nichesincluding behavioral services - and facility types. Contracted - Contact Tracer NYC Health + Hospitals NY, PA 03/2020 - 03/2021 Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns as a bi-lingual Contact Tracer. Answered customer telephone calls promptly to avoid on-hold wait times. Updated system for each person. Maintained and updated Salesforce data. Interviewed approximately 3-4 Families daily Offered hospital protocol advice and assistance. Served as emotional reinforcement to customers. Provided service location information. Made and/or assisted in hotel reservations. Soft transferred callers to food delivery outreaches. Assisted the Latino community as a Bilingual Spanish CSR Use of Salesforce Phone system: TwilioLegal:Contractor - Legal AssistantNY, NJ 03/2011 - 06/2013 Executive Attorney Partners, Associates and Paralegals: in Bankruptcy, Litigation, Handled office scheduling and made notes fordeadlines, motions and other important dates. Morrison & Foerster LLP: M&A, Billing, Documentcreation/editing. Scheduled appointments, court appearances anddepositions for busy law firm. Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes. M&A, Labor, Corporate, Real Estate Managed accounts and client records of clients,observing confidentiality and extreme discretion. Secretarial duties including TOA, TOC, Prebills; Intapp(time entries including task codes); documents; Elite(billing) time revisions moving matters, tasks, no bills/print, working close with biller and finalizing bills Simpson Thacher & Bartlett LLP: Secretarial duties including TOC, Innova Numbering within Litigationdepartment. Court prep work, redacting, pleadings Avaya phone system Wachtell, Lipton, Rosen, and Katz: Secretarial duties including time entries using 3E Time Capture &accounting, Amex expensing, PS Ship, Litera redline, legal agreements, use of Innova Numbering on court documents, etc. Fried, Frank, Harris, Shriver & Jacobson: Secretarial duties including court documents; use of Nuance using PDFa and other tools, LexisNexis case pulls, TOA,handle or delegate production jobs; letters,spreadsheets, exhibit production - lots of secretarial, word processing and paralegal work; expensing; time entries NFL & NBA Secretarial duties including handling travel expenses, calendars, ground, and air travelreservations, phones, conference, reorganized,warehoused, and created filing system Lichter Friedman Offender PC: EIN creation,preparation of and filing of Closing documents Filed court documents and legal pleadings with court clerk on behalf of attorneys.Additional Information Willing to work in any familiar field Willing to relocate: Warm State, Authorized to work in the US for any employer. A passion for the elderly. During my downtime look to utilize my HHA, First Aid and HIPPA certifications For CSR Purposes only: Life & Health licensed & Certified to sell in Employer, Annuities, LTC, Life, Independent Health. ACA Market Place: 2022LanguagesSpanish:Professional Working. |
