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Michelle 29601 Manhattan, St Suzanne Clair Shores, MI 480842 Jacobson PHONE NUMBER AVAILABLE EMAIL AVAILABLE ObjectiveSeeking a challenging position to use my technical and customer service skills to support and advance an organizations business objectives. Dedicated Service Desk professional and skilled problem- solver able to communicate with users at all levels of technical prociency. Troubleshoot, resolve and document user requests for desktop, laptop, mobile, network and peripheral issues. EducationAssociates of Applied Science  ITT Technical Institute, Troy, Michigan Graduated in June of 1997Electronics Engineering TechologyAssociates of Applied Science  Baker College, Clinton Township, Michigan Graduated in June of 2008Medical AssistingExperienceCASHIER/COUNTER HELP NINO SAVLAGGIO INTERNATIONAL MARKET, ST CLAIR SHORES 03/2022 TO 0/2024o Rang up customer orders inside and out in the oral tent o Assisted with food demonstrationso Assisted in other departments as neededo Filled customer orders at the prepared food counter OFFICE ADMINISTRATOR S & K STEEL, MADISON HEIGHTS, MI 01/2020 TO 03/2022 o Receptiono Accounts Receivable and Payableso Assisted with new hires orientationo Scheduled pick up of products going outSERVICE DESK ANALYST DATA TECH CAF, INC., MADISON HEIGHTS 06/2011 TO 08/2019 o Take calls and emails, diagnose, troubleshoot and remotely resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.o Network Support  troubleshoot routers, modems, access points; walk customers through location reboots and layer one for the vendors.o Software support  customer specic systems, sales systems, remote desktop access o Server support  backup monitoring and daily support o Workstations (Desktop, Laptops and MACs)  remote support (connectivity, software); patchingo Workstation peripherals  keyboards, mice, cash drawers, credit card machines, printers, barcode scanners.o Support for Ofce 365 access, account setups, distribution list setups. o Active Directory supporto PowerShell supporto Assist with new location/store setups for current and new clients performing remote software o Assist with new location/store setups for current and new clients performing remote software imaging, testing and reporting.o Collaborate with Tier III to resolve complex problems that require escalation. Provide detailed descriptions of issues in trouble ticket system and follow up diligently to ensure swift resolutions.o Work daily with vendors as an intermediary for the customer to remediate issues. o Document processes and procedures in wiki database. o Work with Procurement and Distribution on requests relating to hardware and software purchases, RMAs and imaging.o Keep contact information up to date from various clients in ticketing system and monitoring tools.CHIROPRACTIC ASSISTANT ASSOCIATE CHIROPRACTIC CLINIC 11/2008 TO 11/2009 o Perform chiropractic therapieso Keep patient charts updatedo Restock patient examination roomso Clean patient therapy roomsHOME HEALTH CARE ASSISTANT HOME HELPERS 09/2008 TO 11/2008 o Take clients on errands and doctor appointmentso Light house keepingo Meal preparationMEDICAL ASSISTANT EXTERN SLIVER PINES FAMILY PHYSICIANS 04/2008 TO 05/2008 o Take patient vitalso Assist with immunizationso Perform minor of?ice tests (urinalysis, pregnancy) o Clean and prepare patient examination roomsPage 2