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Click here or scroll down to respond to this candidateMelbourne, FL 32905 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. A highly committed individual who can serve as a communication liaison between different parties of professionals, so the flow of information and project stages occur in a timely and accurate manner on behalf of the customer.PROFESSIONALSUMMARYAchievement for maintaining one of thehighest CSI scores in the district.ACCOMPLISHMENTSSKILLS Good listener Strong communicator Analytical Energetic Knowledgeable Problem solver Quality-focused Customer service Strong technical acumenSERVICE ADVISOR 03/2022 to CurrentBoniface Hiers Kia, Melbourne, FLLOAN OFFICER 03/2020 to 03/2021Space Coast Credit Union, Melbourne, FLWORK HISTORY Educated customers regarding regular maintenance protocols to preserve vehicle condition Examined service history and provided initial inspection of vehicle to identify issues Maintained high customer satisfaction standards to meet or exceed targets Handled customer issues with confidence, using complex problem solving to provide effective resolution Interpreted diagnostic results to provide accurate repair recommendations Asked open-ended questions to better determine needs Developed estimates by costing materials, supplies, and labor Informed customers of service specials, completion times, and service expenses to provide exemplary customer service Documented problems and corrective actions to maintain records Followed up with customers about resolved issues to maintain high standards of customer service Exhibited high energy and professionalism when dealing with clients and staff Hit $1,000,000 in Gross Profit over 1 year timeframe Submitted loan applications to underwriter for verification and recommendations Evaluating clients credit data in order to determine degree of risk involved in lending money CUSTOMER SERVICE MANAGER 08/2018 to 03/2020Percepta, LLC, Melbourne, FLASSISTANT MANAGER 05/2017 to 03/2018T-MobileASSISTANT MANAGER 11/2013 to 05/2017Verizon WirelessAchieved and surpassed individual goal of $900,000 per month and department goal of$625,000 per month Developed strong relationships with customers through high levels of customer service Assisted customers in understanding loan terms and conditions to make informed decisions Took ownership of customer issues and followed problems through to resolution Develop action plans with dealer and/or Zone Manager for repair or financial assistance Responsible for all correspondence with customers, zone managers, and dealers Actively listened to customers, handled concerns quickly and escalated major issues to supervisorCompleted regular inventory counts to verify stock levels, address discrepancies, and forecast future needsDeveloped loyal and highly satisfied customer base through proactive management of team customer service strategies Created employee schedules to align coverage with forecasted demands Developed strategy to increase sales and drive profits Increased employee performance and job satisfaction to strengthen retention and engagement Daily checks on what latest promotions are, build morale and motivate team to execute Supervised day-to-day operations to meet performance, quality and service expectations Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies Assisting customers with any questions/tech support needed Help customer into any devices that best fit their needs Make schedule for all consultants in store Do one-on-one coaching opportunities for sales representatives Shipping and receiving inventory Learning new products and coaching team on how to sell them Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needsDeveloped loyal and highly satisfied customer base through proactive management of team customer service strategiesKeiser University, Melbourne, FLBachelor of Arts, Software EngineeringEDUCATION |
