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Click here or scroll down to respond to this candidateCandidate's Name
Each and everyday I start off being friendly, kind, hardworking, and maintain that attitude in all that I do.Chehalis, WA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEFocus on efficient teamwork and complete customer satisfaction. Seeking a full-time Supervisor/ Customer service position with a leading company bringing a strong work ethic and innovative creativity. Successful at multitasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and good sense of humor Authorized to work in the US for any employerWork ExperienceHotel Operations SupervisorLucky Eagle Casino & Hotel - Rochester, WAMarch 2024 to April 2024 Supervise the Opperation of the Hotel -Front Desk make sure all agents had everything needed Create new SOP's for changing rules and functions Navigate and strategize any employee conflict Talk with it disgruntled guests Compensate errors we may have created w/guestFront Desk Receptionist/Night AuditorThe Olympia Hotel by Capital lake (IHG) - Olympia, WA March 2023 to December 2023 Check in guests Is responsible for operating the hotels front desk systems for reservations and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction and safety and security. Process guest registrations, including the computation and collection of payment. Completes shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. Maintains room status inventory. Process guest reservations via telephone using the reservation process. Responds to guest inquiries regarding hotel services, reservations, attractions, directions, etc. Sends and receives telephone calls, emails, and sorting of incoming mail and messages. Conduct night audit as assigned. Assists with upkeep of cleanliness and organization of lobby and front desk area. Restocks breakfast bar food, drinks and supplies as needed. Assists in filing and following up on work order process needs. Performs minor repairs and/or replacements of room furniture, fixtures and equipment, to include television sets, light fixtures, etc. Performs other duties as assigned. Responds and follows up with guest needs, special requests and complaints, as needed. Processes guest invocations of 100% satisfaction guarantee Able to Utilize effective written and verbal communication skills to interact with other departments. Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry or housekeeping duties. Performs work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom and Blood Borne Pathogen regulations and other applicable State and local regulations. Reports and store lost-and-found items in accordance with hotel procedure With much moreFront Desk ReceptionistLa Quinta Inns & Suites - Lacey, WANovember 2022 to February 20231. Is responsible for operating the hotels front desk systems for reservations and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction and safety and security. 2. Process guest registrations, including the computation and collection of payment. 3. Completes shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. 4. Maintains room status inventory.5. Process guest reservations via telephone using the reservation process. 6. Responds to guest inquiries regarding hotel services, reservations, attractions, directions, etc. 7. Sends and receives telephone calls, emails, and sorting of incoming mail and messages 8. Conduct night audit as assigned.9. Assists with upkeep of cleanliness and organization of lobby and front desk area. 10. Restocks breakfast bar food, drinks and supplies as needed. 11. Assists in filing and following up on work order process needs. 12. Performs minor repairs and/or replacements of room furniture, fixtures and equipment, to include television sets, light fixtures, etc.13. Performs other duties as assigned.14. Responds and follows up with guest needs, special requests and complaints, as needed. 15. Processes guest invocations of 100% satisfaction guarantee 16. Able to Utilize effective written and verbal communication skills to interact with other departments. 17. Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry or housekeeping duties.18. Performs work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom and Blood Borne Pathogen regulations and other applicable State and local regulations.19. Reports and store lost-and-found items in accordance with hotel procedures Guest Services/Front Desk AgentEXTENDED STAY AMERICA - Olympia, WAAugust 2022 to October 2022 Inspect and okay clean rooms for guest ready Sometimes do laundry or fold linens if needed to be caught up Check in guests Make reservations Making key cards Writing up paperwork for night audit transferring calls Talking with guestRoom AttendantEXTENDED STAY AMERICA - Olympia, WAAugust 2022 to October 2022 Sock housekeeping cart with clean linens and supplies Strip all dirty linens Take out garbage Clean room including full kitchen bathroom and hallway outside door Make bed with clean linens Vacuum sweep and mop Stock cleaned room for guest readyVendor Compliance SpecialistCapstone Logistics, LLC - Centralia, WANovember 2021 to January 2022Cashier/Customer Service/Sales Associate/GMPetroleum America - Chehalis, WASeptember 2021 to November 2021Front Desk CoordinatorSeven Inlet Spa - Shelton, WA Cashier Schedule Appointments Stocking locker rooms Laundry Stocking inventory Inventory in and out Answering and directing calls Call Backs Checking in Clients Cleanup for closing Till counting CloseEducationGEDSouth Puget Sound Community College - Tumwater, WA September 2009 to November 2009Skills Problem-solving (5 years) Flexibility Team Work Reliability Dispatching Customer service (10+ years) Data entry Computer skills (10+ years) Microsoft Excel Microsoft Office Administrative experience Banking Cash handling (9 years) Cleaning (10+ years) Front desk (1 year) Filing (2 years) Retail sales (1 year) Business Development Typing Serving Clerical experience (10+ years) Cosmetology (2 years) Guest services (8 years) Makeup (2 years) Makeup Application Nail Care (2 years) Windows Communication skills Driving Delivery driver experience Account Management Laundry Hospitality Hotel experience (4 years) Phone etiquette Mentoring Windows Customer service Banking Cash handling Guest services Serving Clerical experience Hospitality (5 years) Cash register Hotel experience Guest relations Front desk Fashion retail Leadership Organizational skills Time management Night AuditCertifications and LicensesCosmetology LicenseFood Handler CertificationDriver's LicenseAssessmentsSales skills ProficientSeptember 2021Influencing and negotiating with customersFull results: ProficientFront desk agent (hotel) ProficientFebruary 2023Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientWork style: Reliability ProficientSeptember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientFiling & organization ProficientOctober 2021Arranging and managing information or materials using a set of rules Full results: ProficientCleaner fit ProficientOctober 2021Measures the traits that are important for successful cleaners Full results: ProficientCustomer service ProficientMay 2024Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation ProficientJanuary 2023Responding to customer situations with sensitivity Full results: ProficientAttention to detail ProficientDecember 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientFront desk agent (hotel) ProficientNovember 2022Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientDelivery driver ProficientSeptember 2023Interpreting instructions or signs and solving problems Full results: ProficientSpreadsheets with Microsoft Excel ProficientDecember 2021Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientData entry: Attention to detail ProficientMay 2024Maintaining data integrity by detecting errorsFull results: ProficientRetail customer service ProficientJuly 2022Responding to customer situations in a retail setting Full results: ProficientTime management skills ProficientMay 2024Managing one's own time to complete tasks quickly and efficiently Full results: ProficientAdministrative assistant/receptionist Proficient October 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
