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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Greenway Ave.Yardley, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVESecure leadership position that leverages my expertise in IT Asset Management (ITAM) and ServiceNow to realize the value the ITAM discipline can bring to an organization and allow IT to be run like a business.INTRODUCTIONI am a Senior Executive with a specialization in Asset Management (ITAM)/Software Asset Management (SAM). I have a proven track record of successfully planning and implementing major IT Asset Management and Configuration Management programs utilizing the ServiceNow platform. Specifically, my expertise on this platform enables delivery of the following capabilities - IT Asset Management, Configuration Management (CMDB), Application Portfolio Management (APM), Discovery, Service Mapping, and the Common Data Service Model (CSDM).CORE COMPETENCIES-ServiceNow - IT Asset Management - Configuration Management-Common Data Service Model. - Service Mapping - SW Asset Management-Process Re-Engineering - IT Service Management - ITIL V3 & V4-Strategy Development - Application Portfolio ManagementEXPERIENCEBlackstone August 2022 - PresentVice President, BXTIPrimary ResponsibilitiesDevelop and implement strategy and roadmap for managing the firms technology assets, which includes optimizing the value and cost of technology assets while mitigating the risks these assets present throughout their lifecycle.AccomplishmentsSuccessfully automated key Hardware Asset Management processes leveraging ServiceNow OOB functionality to ensure the firm effectively maintains the chain of custody over our assets across their entire lifecycle. These processes include Asset Transfer, Asset Disposal, Hardware Refreshes, RMAs, Asset Location Moves and Stockroom & Location AuditsEstablished a centralized inventory of Applications that is up to date and maintained through the establishment of appropriate governance and oversight controls, and is accessible when needed by BXTI to deliver IT Services to the firm Incident Management, Threat & Vulnerability Management, Disaster Recovery, Change Management, SW Asset Management, et al.Publishing reports that provide insights to Senior Leadership and Asset Managers of the overall health of our HW Asset records and compliance to the ITAM Policy. Identifies areas of opportunity to improve upon existing asset management processes as well issues with HW Asset data that require action by asset managers to resolve.Implemented a Software Access Framework that provides a consistent user experience to request software products. This workflow includes automated reviews and approvals, license checks, automated authentication and authorization, user allocation management and automated installations.Fannie Mae Sept 2021 - August 2022Director, IT Asset ManagementPrimary ResponsibilitiesDevelop and implement strategy and roadmap for managing the firms technology assets, which includes optimizing the value and cost of technology assets while mitigating the risks these assets present throughout their lifecycle.Establish effective technology life cycle that spans from technology asset selection, operation, refresh, migration, optimization, all the way through the retirement and disposal of the asset.Govern the lifecycle and reporting data that is captured throughout the lifecycle to improve the management of assets within the organizationAccomplishmentsRemediated Audit finding from 2018 through implementation of Governance, Oversight and Controls over how the firms IT Assets are managed.Established Effective License Positions (ELPs) for the Firms Top 20 Software Vendors in ServiceNow SAMPro in support of proactive software license compliance.Developed ITAM Strategy & Roadmap for increasing the Firms ITAM maturity level. Presented to CIO and other technology leaders and achieved their buy-in of future state direction and vision.Independent Contractor Sept 2020 Sept 2021Senior IT Management ConsultantAccomplishments:Program Management Planned and successfully implemented data center consolidation projects in support of a major Financial Services Industry merger.Service Development Developed ITAM Service to be added to Alldyn Groups portfolio of services. Create framework and methodology for managing IT Assets and to ensure required technology assets are available for use when needed in an efficient and cost-effective manner.KPMG March 2015 July 2020Director, IT Asset and Application Portfolio ManagementPrimary Responsibilities:Area Lead - Built team from ground up of diverse, highly skilled resources that utilized ServiceNow to ensure assets were known and controlled across their entire lifecycle.Strategic Approach - Developed long-term ITAM strategy and worked closely with stakeholders to ensure required technology assets were available for use when needed in an efficient and cost-effective mannerOperations - Established governance and operational processes to ensure completeness and quality of IT Asset and Configuration Management data.Accomplishments:Increased ITAM maturity level from Level 1 (Basic) to Level 3 (Controlled) for key ITAM capabilities including AMDB/CMDB synchronization, asset receiving & physical inventory, maintenance contract true-ups and renewals, 3rd Party SW Deployments, and application inventory.Established quarterly software re-harvesting process of key publishers and titles that ensures compliance with purchased entitlement limits. Repeatable process has achieved annual cost avoidance of $1.0 million and growing as capability is deployed to cover additional titles.Partnered with Strategic Sourcing during maintenance renewals to validate assets requiring go forward support and at the appropriate service levels. Achieved 20% reduction in year-over-year maintenance spend.Implemented ServiceNow Discovery to act as a backend control to enrich Asset/CI data and identify net new Assets/CIs deployed throughout the environment. Achieved 85% data accuracy with initial implementation.Established centralized repository in ServiceNows APM Module of all KPMG enterprise applications (~1,500 applications). Effort provided a single pane of glass for applications, with metadata, that describes the capabilities brought to the organization, mapping to underlying infrastructure they are deployed on in support of ITSM, ITFM for chargebacks, and security & risk management.Automated management of desktop SW titles through deployment of Flexeras App Broker platform which automates SW license reclamation, license checks prior to procurement and SW leasing. Deployment supports goal of achieving 20% cost avoidance associated with desktop SW.Depository Trust & Clearing Corp (DTCC) May 2005 March 2015Director, IT Asset Management May 2011 March 2015Primary Responsibilities:Area Lead - Built a team from ground up of diverse, highly skilled resources that utilized ServiceNow to ensure assets were known and controlled across their entire lifecycle.Strategic Approach - Developed long term ITAM strategy and worked closely with stakeholders to ensure required technology assets were available for use when needed in an efficient and cost-effective mannerOperations - Established governance and operational processes to ensure completeness and quality of IT Asset and Configuration Management data.Accomplishments:Developed strategy and roadmap for increasing DTCCs IT Asset Management (ITAM) maturity level. Reviewed existing processes across the entire ITAM Lifecycle, completed a current state assessment and ITAM gap analysis, and, achieved Senior IT Management approval to implement recommended future ITAM state.Selected key strategic vendor partners required for developing a centralized repository of Asset and Configuration data, implementing controls to maintain data integrity, and, developing capability to build relationships between assets and how they support technology and business services.Developed integrations with Technology Risk Management for threat and vulnerability impact analysis, and, compliance with IT security standards and best practices; and, Financial Management for SW Compliance, Fixed Asset Management and Product Line chargebacks.Developed an EOL risk model to support EOL remediation decisions. Implemented governance structure to ensure EOL strategies receive Senior Management buy-in, and, EOL risks are identified, owned, and, managed. Established annual $8 million program to remediate known EOL assets and maintain a goal of 20% obsolescence across all IT asset classes.Director, Application Development Management (ADM) May 2005 April 2011Primary Responsibilities:Area Lead - Led team of Product Managers responsible for developing business requirements and implementation planning for multiple software business applications across the Customer Access/Identity Management, and, File & Messaging services.Program Management - Managed annual development budget of $15MM across Customer Access/Identify Management, and, File & Messaging servicesProduct Management - develop and execute plan to migrate external and internal users from DTCs legacy application (PTS) and onto its browser based alternative (PBS).Accomplishments:Developed strategy for the Customer Registration System, which is the key application that manages access to DTCC applications for about 40,000 registered users. Led implementation of multiple initiatives that reduced DTCCs risk by enabling participants to control access to a firms information consistent with their standards and industry best practices.Developed and managed plan for replacing digital certificate with in-house developed solution. Migrated 30,000 users off 70 browser applications with no service interruptions while achieving an annual cost savings of $250,000. Won 2010 Chairmans Award for Excellence BronzeDesigned and implemented new business model that changed from a reactive to a proactive approach of DTCC reporting status on key outputs. Solution provides status updates, estimated times of delivery, and, if there is a delay, updates on when output would be available.Chaired external Customer Access Working Group that identified critical customer requirements in support of migrating users from PTS. Architected and implemented multiple solutions that provided browser based alternatives necessary to support user migration from legacy applications.EDUCATIONThe George Washington University, Washington, DC M.A. International AffairsProvidence College, Providence, RI B.A. History, Cum LaudeNew York University, New York, NY Certificate in InformationManagementProject Management Professional (PMP) Certified (Lapsed as not required for current roles)Six Sigma Green Belt CertifiedITIL Foundations V3 & V4 Certified |
