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Candidate's Name
North Chesterfield, VA 23234 PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS Office Administration Notary ServicesLogistics Coordination Mortuary AffairsEDRS (Electronic Death CertificateFiling System)OSHA Regulations ComplianceMicrosoft 365 Suite Google WorkspaceEmployee Training & Development Customer-Facing Support Critical Thinking/Problem Solver Outstanding Work Ethic PROFESSIONALSUMMARYWell-rounded funeral services professional with over 30 years of experience supporting all facets of a typical funeral home establishment. Accommodating and efficient professional committed to cultivating comfortable environment for families by providing superior care with personal touch. Certified Notary Public for the State of Virginia.WORK HISTORY ADMINISTRATIVE ASSISTANT 10/2013 to 05/2024 Bliley's Funeral Homes Chippenham Richmond, VA Supported funeral director with all facets of funeral service coordination Responsible for producing printed & digital mediaDelivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships Prepared obituaries for newspapers and online publications after extensive consultation with family membersChecked documents for accuracy and correct signing before notarizing Displayed highest level of professionalism and sensitivity when dealing with grieving family membersScheduled client appointmentsNavigated insurance correspondence and obtained proper medical documentation for departed according to estate designations and legal considerationsArranged transportation between sites for remains, mourners, pallbearers and members of clergyDiscussed pre-arranged funeral options and explained pricing to clients Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the teamLiaised between clients and vendors and maintained effective lines of communicationRECEPTIONIST 09/2008 to 10/2013Bliley's Funeral Homes Chippenham Richmond, VA Greeted and directed customers, guests and visitors Handled general inquiries and concerns via phone and email Managed incoming and outgoing mail outbound shipments, receivables and distributes packagesResponsible for maintaining calendars and appointments. MAINTENANCE 03/1999 to 09/2008Bliley's Funeral Homes Chippenham Richmond, VA Cleaned, stocked and supplied designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc.)Reported and performed minor maintenance on equipment and fixtures Submitted maintenance work order requests to third party vendors Complied with state, county, and city health and safety codes MAINTENANCE 01/1992 to 03/1999Bliley's Funeral Homes Central Richmond, VACleaned, stocked and supplied designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc.)Reported and performed minor maintenance on equipment and fixtures Submitted maintenance work order requests to third party vendors Complied with state, county, and city health and safety codes. EDUCATION High School Diploma 1984Armstrong-Kennedy High School, Richmond, VA |
