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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE/PHONE NUMBER AVAILABLE EMAIL AVAILABLEIT TECHNICIANTechnician with over 10+ years of experience, successful at developing unique troubleshooting techniques, executing high quality repairs, and providing sound installation services to customers. Qualified to repair both Windows and Mac systems. Knowledgeable professional offering technical and practical guidance on how to prevent future problems and prolong product longevity.CERTIFICATIONS & COURSESBS Information Technology 2014/Comp TIA/ A+ Course/Network+ Course /Dell CertifiedTECHNICAL SKILLSSoftware:NetBeansXcode 4Remote DesktopMS Office SuiteTCP/IPActive DirectoryLAN & WANAdobe Master SuiteOperating Systems:Windows XP ProWindows 2000Vista 7Virtual MachineVista BusinessServer 2003/2007Office Suite 2003,2008,2010OutlookPC AnywhereVCMDOS CommandsCommand Line Structure formatProgramming Languages:CBasic C++Java ScriptObjective-CPHPSQL ServerHTML 5CSS 1,2, and 3PROFESSIONAL EXPERIENCETransDev, Driver, Handy Capped Van PHONE NUMBER AVAILABLEEverise WFH Contractor for Meridian Medicaid customer service 2019 - 2023Alorica, Customer Service, Temp Job 05/2019 06/2019Kelly Services, St Petersburg, customer Service contractor for Lincare Temp Job 2018 - 2019Matrix Medical, Largo, FL (Customer Service) 2016-2018 - Call center making outgoing calls to customers for yearly Health Assessment. 5/2015 3/2018 T Z Insurance, Tampa, FL (Insurance Agent) 2014-2015Apac, Tampa, FL (Insurance Agent) 2013-2013Western & Southern Life, Clearwater, FL (insurance Agent)-2011-2012AIL American Income Life, Tampa, FL (Insurance Agent) 2010-2010Kelly Services, Saint Petersburg, FL (Customer Service) 2009-2009Apex Systems Inc., Tampa, FLContractor for Honeywell / Unisys Corporation. 2007-2008Onsite Tech Team Member responsible for all hardware and software issues on a campus of eight buildingsSetup and installed new and old Computer systems and configured them for end usersResponsible for trouble shooting hardware problems. Ordering replacement and installing partsDealt with end users both in person and on the phone in a professional Customer service mannerDOS & Command line support both in person and using remote softwareDuties also included reimaging computers (Using Ghost) and bulk erasing systems on the end of their lease due to be shipped back to Dell Computer CorporationResponsible for setting and keeping scheduled appointments with all end usersAxiom Laboratories, Inc., Tampa, Florida 2007-2007I.T. Coordinator for Expanding CompanyDuties included supporting network in main office building and about a dozen other locations attached to networkTraveled to all remote locations for service and supportSupported equipment located in customers officeResponsible for setting up new computers and adding them to local networkAdding and removing people to network. And all maintenance of network server, including E-mail setups and updates of all programsTook care of all daily backups and storing them off siteMade sure customers were receiving daily reportsDOS & command line support, both in person and using remote softwareLaboratory Corporation of America, Tampa, FL 1997-2007Lead Technician in department of five people under supervisorCustomer support for on-line users of medical software and company supplied personal computers responding to over 705 requests worth $1.25 million in revenueProvided installation, repair and support to over 5,000 clients in Naples/Bradenton areas worth over $1.5 million in revenueSetup new systems, installed and trained customers in all usesResponsible for verification of nightly reports and initiation of morning routinesPManaged 400 customer service calls per monthDOS & command line support. Both in person and using remote softwareADDITIONAL EDUCATION AND TRAININGColorado Technical University Online, Colorado Springs, CO 2014Bachelor of Science in Information TechnologySpecialization in Software Systems EngineeringGraduated Magna Cum LaudeNew Horizons (Computer Learning Centers), Tampa, FloridaA+, Network+, 2810 Fundamentals of Network SecurityInterconnecting Cisco Network Devices ICND1Interconnecting Cisco Network Devices ICND2Dell Certified Systems Expert781 Foundation 2008 Portables783 Foundation 2008 Desktop802 Customer Handling Skills CertificationKEY ACCOMPLISHMENTS*Provided customer support for 705 on-line users of medical software company generating $1.25 million inrevenue.*Provided installation, repair and support to over 5,000 clients in Naples/Bradenton areas worth over $1.5 million inrevenue.*Managed over 400 calls a month |
