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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cow Marsh Creek Rd Camden, DEPHONE NUMBER AVAILABLEEMAIL AVAILABLEHard-working, responsible, and detail-oriented Community Development and Business Relations Professional with background and work experience in hospice and long-term care marketing, community education and outreach. Seeking a position in a field whereby I can maximize my ability to connect, engage, and foster relationships between organizations and the community while facilitating ongoing communication, collaboration, and mutual understanding.SUMMARY OF QUALIFICATIONS:Business Development, Project Management, Customer RelationsPatient and Community Programming and EducationSpecial Event Coordination and PlanningTransferable Administrative/Office and Data Entry skills including knowledge of QuickBooks, Canva, and multiple CRM and billing systemsDetail-oriented with effective Organizational and Time-Management skillsExcellent Communication, Interpersonal, and Problem-Solving skillsThorough Understanding of Medicare/Medicaid and other medical insurance programsHuman Services and Community Resource TrainingPROFESSIONAL EXPERIENCECHAMBER OF COMMERCE FOR GREATER MILFORD, Milford, DE April 2024 CurrentMEMBER SERVICES ASSISTANTResponsible for all general reception and administrative duties for the Chamber, including (but not limited to) greeting visitors, answering phone inquiries, membership applications and renewals, managing email communications and website updates.Provides scheduling and administrative support to the President & the Board of Directors, including preparation and distribution of meeting minutes and agenda packages.Performs bookkeeping activities including creating billing statements, processing invoices and other payments, and ordering and maintaining office supplies and equipmentManages member and vendor relations and community and legislative partnerships.Assists in organizing and conducting all special/annual Chamber fundraising events and community engagement programsDELAWARE HOSPICE, INC., Newark, DE January 2022 September 2023COMMUNITY PARTNERSHIP AND PROVIDER SERVICES MANAGEREstablished and maintained relationships with hospitals, physicians, long-term care and skilled nursing facilities, and other service providers.Served as patient and family advisor regarding Medicaid/Medicare and other medical insurance payment programs.Organized and attended community events, meetings, and forums to promote the organization and gather feedback.Developed and implemented strategies to enhance the organizations community profile and engagement.Facilitated open communication between the community and the organization, serving as a point of contact for community inquiries and complaints.Prepared reports on community feedback, issues, and engagement activities for organizational leaders.Coordinated and managed volunteers or staff involved in community engagement activities.Provided advice and guidance to the organization on community relations and outreach strategies.DELAWARE HOSPICE, INC., Newark, DE January 2018 January 2022PROGRAM REPRESENTATIVEEstablished, maintained, and expanded relationships with referral sources including case managers, admissions coordinators, social workers, long-term care facilities, and medical teams staff and provided ongoing communications of DHIs programs and services.Received, maintained, and audited incoming referrals using a third-party CRM system.Developed and executed education workshops for patients and their families and other service providers regarding the wide variety of DHIs programs and services.Provided direct oversight of care plan education, information, records collection and verification for patients and their families.Addressed patient questions and concerns and served as hospice-team liaison to ensure excellent customer service.HQZ GLOBAL MARKETING, Smyrna, DE March 1999 December 2017COMMUNITY LIAISONEstablished and maintained positive relationships with community referral resources.Educated prospective patient family members about skilled nursing facilitys services.Promoted facilitys unique hospice program and services to community and referral agencies.Performed periodic market analysis to identify and target new referral sources.Provided written activity reports and updates to upper management regarding outreach activities and community engagement opportunities.EDUCATIONDELAWARE TECHNICAL AND COMMUNITY COLLEGE, Georgetown, DEAssociate degree, Business and Human Services 2017A HEALING TOUCH MASSAGE SCHOOL, Dover, DEMassage Practitioner Certification 1996 |
