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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYI am an experienced logistics professional with over two decades of experience in transportation and logistics, specializing in operations coordination, compliance, and customer relationship management. Scheduling, dispatching, and ensuring adherence to DOT and OSHA regulations, aiming to optimize operational efficiency and enhance customer satisfaction.PROFESSIONAL EXPERIENCESutton Transportation4/24 6/24Dispatch SupervisorManaged dispatching of about thirty city drivers, optimizing local pickup and delivery operations and improving route efficiency.Implemented routing plans and managed delivery appointments, enhancing customer service and operational efficiency.Ensured compliance with safety rules and government regulations, contributing to a safe and a compliant working environment.Maintained operation and communication systems, ensuring equipment was operational and the drivers were well-informed.Helped train drivers on their new handhelds through the Maven System.CRST Transportation5/22 - 10/23Logistics/Fleet manager, Dedicated solutionsManaged 18 drivers ensuring efficient pickup and delivery operations for LTL and truckload, directly contributing to operational efficiency.Implemented routing strategies and coordinated with warehouse operations, enhancing the logistical flow, Supply Chain and reducing costs.Oversaw driver payroll and performance, ensuring compliance with DOT regulations and maintaining high levels of driver satisfaction.Led customer service efforts, resolving issues promptly and maintaining strong customer relationships, contributing to sustained business growth.RJW Logistics Group8/21 - 2/22Logistics/Fleet managerSupervised dispatchers and a fleet of company drivers and owner operators, optimizing local pickup and delivery operations for efficiency.Played a key role in the implementation of the new McLeod TMS, enhancing operational capabilities.Coordinated effectively with warehouse and supply chain operations, ensuring seamless inbound and outbound freight management.Maintained high levels of customer satisfaction through diligent follow-up and issue resolution, fostering strong customer relationships.Central Transport9/20 - 8/21Dispatch SupervisorManaged dispatching of twenty city drivers, optimizing local pickup and delivery operations and improving route efficiency.Implemented routing plans and managed delivery appointments, enhancing customer service and operational efficiency.Ensured compliance with safety rules and government regulations, contributing to a safe and a compliant working environment.Maintained operation and communication systems, ensuring equipment was operational and the drivers were well-informed.XPO - THIRD PARTY LOGISTICS PROVIDER7/11 - 8/20XPO - ArconicLead load PlannerLed load planning and troubleshooting for the implementation of a new account, enhancing operational efficiency.Conducted daily planning and strategy meetings with the client, ensuring alignment and effective communication.Analyzed scheduling and revised plans to increase efficiency and lower costs, directly contributing to operational improvements.Maintained high levels of OTD and positive margin, demonstrating effective operational management and planning.XPO Dedicated FleetLogistics/Fleet Manager - In house accounts (DOW)Managed driver availability and hours of service (HOS), ensuring compliance with DOT regulations and optimizing driver schedules.Led efforts to plan and execute expedited shipment requests, demonstrating strong problem-solving skills and adaptability.Engaged with planners and customers to rearrange ship schedules, enhancing operational efficiency and customer satisfaction.Analyzed and added strategic lanes into the dedicated network, contributing to the expansion and optimization of operations.XPO Government ServicesLead Load PlannerSupported load planners and customer service with government shipments, ensuring compliance and effective communication.Collaborated with Procurement on carrier rates and strategies, contributing to cost effective and efficient operations.Assisted in the on-boarding of new carriers, ensuring that operational and safety standards were met.Provided leadership to the team, meeting customer expectations and maintaining high levels of service quality.The Custom Companies7/06 - 7/11City DispatcherManaged night dispatch of drivers, optimizing routing and improving operational efficiency.Assisted day shift dispatchers, contributing to the management of over forty route drivers and enhancing operational flow.Prepared operational reports for management, providing insights into performance and operational challenges.Provided on-call support for drivers and sales staff, ensuring issues were resolved promptly and efficiently.Great Lakes Logistics5/03 - 5/06DispatcherManaged a thirty-truck operation, coordinating with dispatchers to optimize routing and delivery schedules.Provided billing support and trained new employees in computer systems, demonstrating strong PC skills and adaptability.Assisted with truckload brokerage for in-house accounts, contributing to the expansion of services and customer satisfaction.Maintained strong customer relationships through diligent service and issue resolution, fostering loyalty and repeat business.Cavalry Express / Athena Express2/01 - 4/03Operations SupervisorCoordinated truckload and LTL shipments with freight forwarders, optimizing routing and improving efficiency.Supervised direct reports, ensuring team alignment and effective operational management.Managed customer service duties, including rate quotes and pickup/delivery follow-up, enhancing customer satisfaction and loyalty.Contributed to the building and maintenance of strong customer relationships, directly impacting business growth and reputationEDUCATIONBusiness Courses Northern Illinois University (2000-2001)Mount Mercy College courses (1992-1994) |
