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Click here or scroll down to respond to this candidateCandidate's Name , MBA SPHR SHRM-SCPPHONE NUMBER AVAILABLE EMAIL AVAILABLECHIEF HUMAN RESOURCES LEADERHighly experienced HR professional with a 25 year proven record of facilitating profitability through expert development, management and communication of high level human resources operations in the areas of HR consulting with fortune 500 corporate, non-profit, banking and finance, healthcare, higher education, insurance, IT and software development, and manufacturing industries. Special expertise in building and leading top performing teams, restructuring troubled organizations, implementing Diversity & Inclusion (D&I) programs; establishing business plans and running HR Departments from start-up phase. Adept at directing all global HR functions from recruiting to strategic planning and policy implementation. Experienced at utilizing internet technologies to improve organizational performance. Key focus areas include:Global HR Operations Management Strategic Planning Diversity & Inclusion Arbitrations Budgetary Planning Risk Management Performance Management Recruiting Process Reengineering & Change Management Employment Law Labor Relations & Federal Contract Negotiations Employee Relations Talent Management Benefits Management Training & Leadership Development Collective Bargaining Strategy Mergers & Acquisitions Governance & Compliance Union Negotiations Program Development Team BuildingPROFESSIONAL EXPERIENCEBella HR Atlanta, GA (01/2019 - Present)HR Executive Consultant (self-employed)Consulting with various organizations in the Atlanta region from HR start-ups to leading premier organizations relative to problem-solving via: developing and/or improving policies, processes and procedures utilizing HR metrics; reviewing and negotiating federal contracts; talent management; performance management; compensation and benefits management; diversity and inclusion training; and executive coaching to enhance KPIs and teamwork ethics. Worked with such companies as: Inherit Learning Company (ILC) and Nicole Walters Brand; Bridgcor; Pratt Industries; Good Girl Chocolate Factory; Pyure Natural Wellness; and Dupont manufacturing (TN and VA); along with a host of software organizations like: Smith Robotics (DC/VA); IT Techies; and Kryptokey. Value add to each client served no less than 15% ROI.LUTHERAN SERVICES OF GEORGIA - Atlanta, GA (closed) (12/2016 - 12/2018)Regional Director of Workforce Services (HR) & Risk ManagementFor over thirty five years, Lutheran Services of Georgia (LSG) has promoted programs that enhance the stability, wellness, health, and safety of individuals and families across Georgia from Atlanta to Augusta to Savannah. Since our founding in 1981, we have touched the lives of more than 100,000 individuals.Oversight of 6 regional locations as the HR leader centralized in metro Atlanta with international partnershipsStrategic Partner to Executive Leadership in managing all aspects Human Resources in the areas of: talent management; organization leadership and development; diversity and inclusion; federal contracts; risk management; teamwork; employee relations; compensation and benefits; performance management; risk management; data analyst; and process and procedure development for a non-profit social services organization centered on taking our vulnerable population from Surviving to ThrivingSuccessfully retired 3 senior executive leaders and recruited a 4-member executive leadership team to aid in rebranding and broadening our organizational position in the southeast regionDeveloped and oversaw the first D&I strategic multi-streamed training and assessment program across the SE Region business units for LSG resulting in enhanced partnerships with both internal and external constituents aiding in bottom line profit increases of 23% avgCoordinated the annual market analysis process; recommended, prepared and communicated market salary adjustments and merit pay on an annual basis for Executive and Board Organization review and approval; results improved retention by nearly 20% first yearOversaw the selection and partnership with new risk management and benefits brokers for the organization that enhanced product offerings and reduced premiums and overall organizational costs by 17%Streamlined the retirement savings plans, including the 403(b), executive 457(b), and other core retirement savings plans; produced end-of-year census data to IRS for legacy and core benefit programs by ensuring all required plan documents and correspondence were maintained and current, complying with all federal laws and regulations; audits resulted in no findings two years runningOverhauled the Performance Evaluation Program by introducing an online review process that served as a 360 degree model rating management and direct-reports simultaneously; bridged management- to-peer relations and improved production by an average 26%Prepared monthly, quarterly, and annual visual analytics data relative to talent management data and made recommendations to executive board and senior management for continuous improvementsMyHRC, LLC, Atlanta, GA (01/2013 - 12/2016)HR Executive Consultant (self-employed)MyHRC, LLC was created to offer specialized boutique HR premium services to partnering organizations in need of niche HR improvements during critical phases of growth or change. Offering over 15 years of diverse HR Generalist experience to my growing list of clients has aided in my goals to make MyHRC a go-to firm for detailed and concise HR strategic implementations. My goal is to service Senior Management Teams by bridging HR functional gaps and creating win-win opportunities for each organization unit while improving bottom line results.Consulted with key organizations to improve HR structure, policies, processes and procedures, and recruiting or downsizing efforts during upstart, transitional and/or division merger phases. Inclusive of such companies as: Morehouse School of Medicine (Atlanta, GA); Emory University Hospital (Atlanta, GA); Florida Keys Community College (Key West, FL); Federal Reserve Bank (Richmond, VA); Zip Realty Residential Brokerage (Richmond, VA); Verizon subsidiary (Richmond, VA) and various software development companies like: Innovative, Assurance Systems, E bank software, and various other small businesses in the GA and RVA areas. Most notable was partnership with Westminster Canterbury Richmond (an elite retirement and healthcare facility) for two years. Contributions resulted in significant cost savings averaging $100K to $500K per each company's financial bottom line.BANK OF AMERICA-MERCHANT SERVICES, Atlanta, GA (03/2009-12/2012)AVP of HR/DirectorBank of America Merchant Services (BAMS) is the No. 1-rated U.S. electronic payments processor, providing secure and innovative products and services for merchants across the United States. BAMS has developed unparalleled industry knowledge and product insight for clients that range from the smallest Main Street business to the largest national retail chains. The company has over 100 products and services that cover ecommerce, transaction security and point of sale payments in a holistic spectrum of solutions. Bank of America Merchant Services' nearly 2,000 employees with a revenue stream of over $60 billion. My role was in the Human Resources (Governance & Compliance) division of Merchant Services as Regional AVP of HR. I oversaw the HR operational home-base division with 15 direct reports spanning 3 SE Regional States: GA, AL, & NC; operational budget of nearly $2.5 million.Introduced process improvements; change management and D&I strategies utilizing Key Performance Indicators (KPIs) enhancing productivity levels and new business by 25%Organized cost-savings in excess of $500K through innovative thinking and employee engagementEnhanced BoA HRD compliance and progression tracts relative turnover rate by 13% to external audit requirements by 40%Launched a formal Human Resources restructuring effort for field operations to triage employee issues via creation of Intranet siteReduced by resolving employee issues & using formal exit interview processesCLARK ATLANTA UNIVERSITY, Atlanta, GA (06/2002 - 02/2009)Human Resources Assistant DirectorClark Atlanta University is a comprehensive, private, urban, coeducational institution of higher education with a predominantly African-American heritage. The nearly 5,000 student population consists of students from all across the country and a growing number of international students. With an employee base of nearly 1,000 faculty and staff, I served in 3 HR roles during my tenure: HR Recruiter (2002-04); Sr HR Generalist (2004-06); and HR Assistant Dir (2006-09).Provided Clark Atlanta University with a steady 13.66 to 21% revenue increase for 3 years, which encompassed an $850K operating budget augmenting recruiting and sourcing activities, increased organizational effective rating by 20%Lead senior project team in the selection of a HR consulting firm used to identify an updated HR process system with forecasted operational savings of 32% in the first yearProvided recruiting themes to reduce "over 90 day" requisitions to zero through meticulous auditsCreated the first streaming recruiting webpage for the University in partnership with IT divisionAssisted with taking College from a vendor service benefits organization to self-funded resulting in $439K annual savingsSpearheaded negotiations of federal contracts with the US Department of Agriculture; Education; and the CDCLiaison with the Georgia Department of Labor and external agencies to resolve EEO/DOL claims, which resulted in 99% success rateEarly Career:HR Lead Benefit Analyst II at CIGNA Healthcare (2000-2002)HR Proposal Associate at Quintiles Laboratories (1998-2000)HR Coordinator at Candlewick Yarns, Inc (1996-1998)EDUCATION & CREDENTIALSMaster of Business Administration (HR Concentration), University of Phoenix, Atlanta, GA, 2008 (Top 20% Class Graduate)Bachelor of Science (Business Management), University of Phoenix, Atlanta, GA 2006 (Cum Laude)Associate of Science (Business Management), Chattanooga State Technical College, Chattanooga, TN 1995SPHR: Certification by HRCI (2010); SHRM-SCP Certification (2014)VP of Fundraising (Bd Member) - NAAAHR (2012) & Strathmore's Who's Who-Honored Exec/Prof (2007 & 2012)SHRM Nat'l, SHRM-Atlanta, SHRM-VA - Member/Ambassador/Public Speaker (2006-Present)Certified RightSkills Staffing & Recruiting Consultant via: CareerBuilder/Capella Univ & the American Staffing Association (Oct 2016)Certified Risk Management Consultant via: Harvard Risk Management (Oct 2016)Georgia Achievers Charter High School (GACHS) Board Member (Nov 2016-17)TECHNICAL SKILLSMicrosoft Office 2013-Intermediate to Advance; ADP; AOD; BANNER; Brass Rings; Ceridian; FITS; ICIMS; KRONOS; Lawson; Lotus Notes; Matrix Care; Paychex; PAYCOM, PeopleSoft (PeopleAdmin); Power BI tools; Python; QuickBooks Pro; R Studio; SAP; SQL; Success Factors; Tableau; Taleo; UltiPro; Valiant and Workday.Human Resources Consulting Healthcare & Pharmaceutical OperationsBanking & Finance Higher Education Manufacturing IT & Software Developmentand Non-Profits |
