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Click here or scroll down to respond to this candidateCandidate's Name
Customer service representative committed to serving people, growing company brands,and driving positive change.East Chicago, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceDelivery DriverKennicott Brothers Company - Chicago, ILApril 2024 to Present Inspects delivery vehicles and ensures the safety and security of the loading and unloading process. Contacts customers to confirm delivery details. Determines placement of merchandise, follows safety and lifting protocols during deliveries.Office ManagerState Farm - Palos Hills, ILJanuary 2021 to December 2023Establish customer relationships and followed up with customers as needed. Used a customer-focused and need -based process to educate customers about insurance options. Kept track of applications and premiums collected by sales team. Assisted agents with everyday work environment issues. Helped with marketing on multiple social media platforms.Associate ManagerLife Storage - Forest Park, ILMarch 2020 to December 2020Front desk receptionist. Rent spaces to new customers. Call customer to collect payments. Sell merchandise to new and old customers. Maintain a clean and functional store along with the facility. Answer the phones and emails to attract new customers. Showed potential customers available spaces for rent. Cleaned the entire facility on a daily basis. Lead detailerTesla (Chartwell Temp Agency) - Westmont, ILOctober 2018 to January 2019Clean and vacuum new, and used vehicles according to Tesla's standards. Train new detailers on how to do their job effectively.Shine tires and wax new and used cars. Transported vehicles from warehouse to the Tesla dealership. Shift MonitorSalvation Army - Chicago, ILJuly 2016 to October 2017Monitored the inside and outside of the facility by foot and or Surveillance camera. Monitored the cafeteria during dinner with residents. Monitored and assisted with recreational time with clients. Made updates and notations on the computer to case managers about their clients. Enforce all the rules of the Salvation Army. Completed up to two rounds inside and outside of the facility to ensure clients and staff safety. Updated time sheets. Completed notations on the computer throughout the day. Conduct intake on new clients also outing their info into the computer to send to their case workers. Conduct bed check by going into every residents room to ensure they are in their rooms. End of shift clean staff office and kitchen of residents. End if the day made sure the building is locked and secure. Assistant ManagerPayless Shoe Source - Chicago, ILJune 2013 to July 2016ResponsibilitiesOver see associates on a daily basis on everyday work environment. Lead in customer service. Worked on cash register. Maintain a daily quota in sales. Completed store schedules . Break down shipment and process the merchandise. Completed inventory on a weekly basis. Verified and maintain time sheets. Coached and trained new and older associate's. Opened and close the store properly according to the store policy.AccomplishmentsI had a customer personally call and give me a complement to corporate after being employed with Payless only a month. I also became the assistant manager after only a month on the job. Skills UsedExcellent customer service, cash handling, preparing schedules, training staff, sales, inventory, and coaching .TMAOEMC City of Chicago - Chicago, ILJuly 2005 to May 2013ResponsibilitiesCustomer service representative for the city of Chicago. Conducts the flow of pedestrians and vehicular traffic at assigned intersections to ensure their safety. Perform traffic control assignments at parades, concerts, games, runs, and construction for the city of Chicago. AccomplishmentsI learned how to deal with thousands of people at one time. I also learned how to remain calm under extreme pressureEducationHigh school diplomaWells Academy High school - Chicago, IL1998 to 2002Skills Customer Service (13 + years) Drug Safety Monitoring Call Center Cash handling (10+ years) Cleaning Customer Service Customer Support Customer Care Auto Detailer Detailing Car Wash Administrative Experience (2 years) Banking (Less than 1 year) Microsoft Excel Time Management Sales Inventory Cashier Management training Communications Front Desk (2 years) Retail Sales Merchandising Word Administrative Experience Computer Literacy Payroll (1 year) Typing Receptionist Retail (5 years) Hospitality Experience (2 years) Cashiering Sales Experience Retail Management Communications Commercial Cleaning Assistant Manager Experience Pricing Assistant Manager Experience Commercial Cleaning English Pricing Store Management Experience Management Experience (2 years) Supervising Experience (4 years) Android (10+ years) Security (6 years) Leadership Experience (6 years) Shift Monitor (2 years) Front Desk (3 years) Supervisor (4 years) Customer service/ data (10+ years) Microsoft Word Microsoft Outlook Custodial experience Office Management Communication skills Product demos Technology sales UpsellingCertifications and LicensesMandated ReporterDriver's LicenseAssessmentsCustomer focus & orientation ProficientAugust 2021Responding to customer situations with sensitivity Full results: ProficientWork style: Reliability ProficientAugust 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCleaner fit ProficientSeptember 2021Measures the traits that are important for successful cleaners Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
