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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Town Square dr. Canal Winchester, Ohio Street Address
Mobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEAvailability:
Job Type: Permanent Work Schedule: Full Time
Work Experience:United States Postal Service (THIS IS A FEDERAL JOB)
Columbus, OHIOSupervisor (promoted: July 2022 Current)40hr/per weekAs a Supervisor in the Plant, Responsible for supervising the mailroom activities, including the sorting and delivery of incoming mail, as well as the preparation and sending of outgoing mail. Ensuring packages are delivered efficiently and may manage office supply inventory process. The duties and responsibilities of the mailroom I supervise are also overseeing the mailroom staff, ensuring that all shifts are covered and negotiating the price of packing supplies, stamps, and other items. I made changes in Automation that required me to reline my staff and pivot the front automation team to the back automation team. I ensured the operator s hourly performance was at the level it needed to be by doing hourly audits, engagement with employees and talking to lead clerks. By moving zones to various machines, I was able to finish the first set zones ahead of schedule and start the second set zones early. My effective communication skills played a role in my success. I investigate the issue and resolve it in a timely manner. I had to look up the tracking number and found the package had been misplaced in the wrong box. Then I contacted the customer and delivered it to the right box. I subpackage and solved the issue, located the package, and delivered it to the customer in a timely manner. Demonstrated strong problem-solving skills and collaboration with other team members. Built strong operational teams to meet process and production demands. Motivated and evaluated personnel for performance improvement and goal achievement. Addressed customer concerns with suitable solutions. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.United States Postal Service (THIS IS A FEDERAL JOB)
Columbus, OhioClerk (December 2011 - July 2022)40hr/per weekI Manage outgoing also incoming mail using computerized mail equipment to seal, scan, meter and cancel mail for proper shipping and correct postage. I also, Handle perishable, 24 hours express, priority, registered, certified mail and other incoming special mail that need proof of Id and signatures that is required. I was Responsible for opening office also preparing the register for operation, as well closing, and analyzing the end of day funds that are sent back to the bank. Identity forms or documents requiring special priority handling and treating them accordingly. I was Responsible for scanning and placing packages at the carrier station. I am responsible for bundling and bagging mail according to the United States postal service rules and regulations, Maintaining records of incoming mail and package deliveries.I also had to Monitoring the flow of mail through automated sorting machine. Schedule Employee when to come in, take their breaks, also their end time. Sorting mail by hand into bins for proper delivery Possessing knowledge of postal regulations and requirements Understanding shipping procedures for UPS, FedEx, and other carriers Supported office clerical functions using word processing and other software, email, and office machines. I had to Contacted customers regarding account updates and potential problems.Champs Sport Shoe StoreColumbus, OhioSales Associate (April 2010 - December 2013)40hrs/per weekGreet customers as they arrive and thank them for their purchase. Responsible for ensuring a solid customer base for their companies by maintaining existing relationships with the customers while developing new ones. Including customer service, cashiering, and store operations; merchandising, and signing up of new Rewards members. I am responsible for implementing their company s customer service policies daily and ensuring that clients are attended to before any task. As a Sales associate at a shoe store, I was responsible for actively seeking out customers, and after finding out their needs provide them with the assistance that they need in a most friendly way. I had the best attitude when handling customers, greeting every client in a friendly and helpful way. I was responsible for reading customer cues to ensure service levels match their expectations. The shoe sales associate s role also involves explaining the store s running programs, such as Rewards program, clearly to customers, including the benefits to be derived. It also entails answering customers questions regarding merchandise and directing them to the right place at the store where they will get the kind of shoes they are looking for. I also perform cash handling and cashiering duties, which include adhering to the company s policies and procedures regarding register and cash handling in ringing up customers transactions. I was also responsible for counting money, giving the right change, and issuing receipts after verifying the amount paid by the customer. Operating a calculator, reading, and interpreting price ticket information, and entering data through terminal keyboard may also be part of a shoe sales associate s work description. Operate the cash register and adhere to cash shortage guidelines. Resolve customer questions in-person and over the telephone. I Put away merchandise and correctly record product inventory levels. Make recommendations and inform customers of relevant sales events.Education and TrainingDeVry University
July 2021
Columbus, OHIOBachelor of science business management, DeVryGPA: 3.0, Dean's list spring 2019, National Leadership SocietyEastmoor Academy High School
June 2011High School Diploma,
Business certificate, Entrepreneurship, General work.SkillsMicrosoft OfficeCommunication skillsPrioritization skills:Critical thinking and analytical skills.Computer skills, Computer literacyTroubleshootingLeadership skills, Ability to work in a team.ExcelProgram PlanningStaff EvaluationOperations ManagementEmployee MotivationStrategic PlanningBusiness DevelopmentGoal AttainmentSummaryDedicated Operations Supervisor with a strong commitment to guiding and teaching team members, while utilizing problem-solving, organizational, customer service, and communication skills to drive success. |
