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Looking to further expand my skill set and knowledge in the medical field.Completed Medical Billing and Coding Specialist Certification and Medical Administrative Assistant Certification, August 29th, 2023, through the University of Texas Arlington (UTA) Health Careers Institute (HCI). Bringing skills in customer care, empathy, compassion, and integrity to improve the quality of care for the patients and community.SkillsMedical Law and EthicsInterpersonal CommunicationAppointment SchedulingReception and RegistrationFinancial ManagementHuman Resource ManagementHealth Information ManagementProcedures and Diagnosis CodingBusiness Operations of the Medical OfficeMedical Billing Health Insurance and HealthBenefits ProgramsMedical TerminologyBilling and Coding using CPT, HCPCS, ICD-102+ yrs call center experienceWork HistoryMar. 2024-PresentPodiatry Associates of Texas, WIOA TrainingPart of a 10-week training program that gives practical work experience in a medical office. Trained to work with Athena Collector v24.3 TX, (Scanning Id and Insurance cards, Checking Insurance Eligibility, Entering Referrals and Patient Scheduling), Grayfish (marketing response), Tigerview8 (Xray program), The Remy, by Zuckerman Future Technologies (Laser for pain and fungus), Tuttnauer EZ9 Autoclave for cleaning and sterilization of tools. I was working more in the intake and interviewing patients for health history, patient X-rays, setting up the procedure tray for the doctors and cleaning the rooms after the patient visit.Jan. 2023-Aug. 2023Student at University of Texas Arlington (UTA) Health Careers Institute (HCI), Completed a Medical Billing and Coding/ Medical Administrative Assistant Course, August 29th, 2023, completed 2 Certifications, Certified Medical Administrative Assistant (CMAA), Certified Billing and Coding Specialist (CBCS). I got a 95% on class final, top in my class and high scores in Certification exams.Oct. 2020- Sept. 2022Alorica, Inc. Virtual/Work for Home,A remote Customer Service Representative with each of the 3 following clients. Earned a monthly attendance bonus and Team Mentor on all the following projects...1.Gainwell Technologies, (WFH) Feb. 2022 until Sept. 2022,Operates as a health care company assisting with Idahos State Medicaid program.Worked with patients and providers.CHIP program, Claims, portal usage.Assisted providers with Benefits, Authorizations, CPT codes, Modifiers, and home healthcare visitsUsed Computer multi-line phones, Excel2.Wisconsin Unemployment Insurance (WFH) Dec. 2020, until Feb. 2022Unemployment Insurance Benefits during COVID-19Assisted clients with calls about Unemployment Insurance. How to file for benefits and assist with navigating the portal and resolving issues with benefits.As a part of Team Alorica, helping our clients by addressing their customers' concerns, providing support, and resolving issues.Maintain and update customer information.3.Benefeds, (WFH) Oct. 2020 until Dec 2020 Military and Federal Civilian Health Insurance Benefits.Assisted with signing up for Health Insurance benefits.Assist customers with issues and concerns they are experiencing during the use of the product and/or service.Document call-related information for auditing and reporting purposes.Aug. 2015 Mar. 2020Things Remembered, (COVID 19 layoff), Fort Worth, TXServed as the Store Manager of a Retail Engraving/Personalization Retail Store.Named Best of Best in Things Remembered for three years in a row (Top 8 or higher in 650 stores) 16% growth over each year, while maintaining number one in KPI's (Rewards Card, PWP and GPT)Managed the day-to-day Retail sales of an engraving/personalization/gift business.Responsible for achieving sales and KPI goals and managing 26 employees. Analyzed and understood financial goals/reports and tracked individual & store results.Interview, hire & train sales staff to company guidelines. Supervised and set sales goals for teammates engaged in customer service, engraving, inventory and reconciling cash and sales receipts.Oct. 2012- Apr. 2015Springtown Police Department,Police Dispatcher/911 OperatorAnswered 911 calls,Dispatched officers to emergency situations. arranged for tows, searched arrested females.Set up and maintained arrest files, entered in warrants,Being a self-starter, before filing for positions with Police Departments I attended COG, NTSC courses and received 25 certifications. This was all the certifications needed for a two-year dispatcher.Educational HistoryUniversity of Texas Arlington (UTA) Health Careers Institute (HCISoutheastern Oklahoma State University, Durant, OK. Finished Junior. Areas of study were Journalism, Art, and PhotographyBennington High School, Bennington, OK. GraduatedAdditional InformationReceived an Honorable Discharge from the Oklahoma Army National Guard.Served as the President of Toastmasters Club in Durant, Oklahoma a Public Speaking ClubServed as an Adjutant for the Young Marine Program in Springtown, TexasNumerous awards in Leadership roles