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Candidate's Name
ContactStreet Address  Parkway DriveKnoxville, TN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveAs an experienced professional I am looking to use my experience and education in a growing company. I have a strong background in customer service, sales, and logistics. My management skills include mentoring and employee development. I am a task oriented individual and have developed exceptional organization skills. I thrive in a fast-paced work environment.EducationMissouri Western State CollegeSt. Joseph, MissouriBachelor of ScienceCriminal Justice/Legal StudiesKey SkillsManagerial SkillsEmployee DevelopmentCustomer ServiceSalesLogisticsProblem-solvingExperienceNovember 2023 - PresentFood Services  Buc-Ees Kodiak, TNAugust 2023  October 2023Assistant Manager/Process Guide  Amazon (TYS1)June 2023  July 2023Delivery Station Stow AA and Pick AA  Amazon (DDE8)February 2020  June 2023Fulfillment Associate and Learning Ambassador  Amazon (DEN3)July 2019  June 2020Line Cook  Top GolfMay 2017  June 2020Assistant Manager  Furniture RowResponsibilities and Achievements:Outbound Shipdock Problem Solving  Trained associates to trouble shoot issues with packages that were opened or lost labels.Vendor Returns and processing recycles, damages and hazardous waste.Multiple Ship Dock roles and cross trained in PPMIX while exceeding metric goalsAs a dock ambassador and was tasked with coaching top opportunities for quality errors, which resulted in a decrease from 1000 to 550 based on efficient coaching.Training new associatesImproved Dock DEA during Ship Clerk role by effective delegating and coaching CPT chasers. Led to consistent BPS of below 15Worked high volume days, during prime and peak while exceeding daily metrics.Effectively train 40 associates on ship dockAssistant manager of Sales, in charge of inventory and merchandising following company planogram, ordering of merchandise, scheduling deliveriesCommunicationLed training while exceeding established metric goals for a more efficient work environment. Mentored and trained new employees and established a strong teamLeadershipSuccessfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.ReferencesAvailable upon request.