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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Las Lomas St.Brighton, CO Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEJuly Street Address
To Whom It May Concern:Attached I am submitting my resume in response to your advertisement for an Administrative Assistant. As you will see upon reviewing my resume and reference letters, I possess 20+ years of business experience and believe I would be a great asset to your team. I am currently seeking an administrative position that will utilize my business and administrative knowledge in a challenging career-oriented team environment. I believe I present a distinct advantage because of the wide array of experience Ive already obtained. At a very young age I was determined to become a well rounded business woman. I developed and ran my own company during high school and subsequently worked my way up through management, sales and client development and executive positions over several years.I expanded my database, secretarial, and customer services background at an architectural firm as well as built on my marketing and customer service skills at a property development company. While with a locally owned non-profit agency as the Administrative Services Manager, I managed six staff and 10 Access databases. My team successfully implemented two new databases and on-boarded four new positions during a programmatic reorganization aimed at improving the effectiveness and efficiency of internal processes. I worked with a local forensic engineering company where I was hired as an Administrative Assistant and expanded my role to include Officer Manager, Evidence Technician and Project Administrator for the local office as well as many outlying offices in the region. Most recently I broadened my expertise in customer service working with the Tagawa Greenhouses as the Account Services Manager acting as a communication and process liaison for both internal and external teams.I not only have several years of vast experience, but I am dedicated, hard-working, detail and customer-service oriented and enjoy a fast-paced environment. I believe this array of experience is a great foundation for your administrative position and have fostered the perfect combination of skills necessary to be successful in your team.Thank you in advance for your consideration. I look forward to speaking with you soon. Yours truly,Susie CollinsworthCandidate's Name
231 Las Lomas St.Brighton, CO 80601PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated, well-rounded professional with 20+ years administrative, management and C-Level support experience seeking a high-functioning, fast-paced organization to grow and contribute wide array of skills. SKILLS C-Level support Evidence management Office management Advanced Microsoft Office Travel coordination Front desk management Proactive customer service Policy manual creation Staff management Transcription SAP AS400 Database management Typing 80+ wpm General office dutiesEXPERIENCETagawa Greenhouses, Brighton 11/21-6/24Account Services Manager Multi-level customer service communications via in-person/phone/electronic/US Mail in a timely, professional and detailed manner with deadline driven follow-up as well as proactive communication as needed Assist with inventory management of both internal product availability and coordination of future demand Order management and order entry including inventory and substitution/shortage management Creation of process flow/swim lanes for internal teams and job functions Administrative functions including customer contact record management, report creation, implementation and management including charts, graphs Jensen Hughes, Englewood 4/15-2/21Project Administrator/Office Manager/Evidence Technician Office Management duties for local forensic engineering office in Englewood office as well as outlying offices in Salt Lake City, UT, Dallas, TX and assistance with all east-coast forensic expert needs Administrative functions including management and creation of contracts, client files electronically and paper based, report review and submission as well as various other going administrative duties as needed Evidence management to include shipping/receiving/inventorying all evidence related to cases in an organized, structured and detailed manner Provided excellent customer services to internal engineers both locally and nationally, clients, competitors, and vendors Creation, implementation and ongoing management of various programs including yearly Take Your Kid to Work day programming, Quarterly Training Workshops for customers both internally and externally, industry-based conference attendance and management of Continuing Education Credit program Assisted with business development outreach to include preparation for and attendance of industry specific workshops, training programs and marketing seminars based on various marketing initiatives Peer Assistance Services, Inc., Denver 7/08-11/14Administrative Services Manager - Promoted May 2010 Hired, trained and built strong 6-member administrative team managed their daily work assignments Act as liaison with outside development agency to coordinate creation and implementation of new client and timekeeping databases Ongoing database management and maintenance including generation of internal and external reports Create and update internal policy and procedural manuals for agency Provided C-Level senior executive support for program directors, scheduling, calendaring, travel Collaboration with outside agencies to facilitate state wide drug testing program for 300+ clients at over 50 locations. Coordination of meetings and events for 20-400 attendees at internal and external venues Data and Information Coordinator - July 2008 - May 2010 Data entry of client profile in client databases and ongoing compliance documentation into multiple databases including ongoing monitoring of quality assurance Facilitated transition from manual to electronically monitored state-wide drug testing program Front desk office management and organization of file room and client records Direct administrative support for director, document creation, editing Ensure compliance with HIPPA and 42 CFR confidentiality laws Hearing Rehab Center, Lone Tree 11/06 - 6/08Office Manager Daily office management and calendar scheduling for Doctor of Audiology Enhance customer service with professional, courteous compassionate interaction Coordinate insurance payments and financing for medical equipment Assisted in creating procedural manual for new hires Conducted employee training and mentoring for new hires Daily office duties including, product maintenance, telemarketing, filing, mail, office and inventory supplies, shipping/receiving, faxingMontreux Capital Partners, Centennial 4/06 - 11/06 Office Manager/Receptionist Daily office management including phones, filing, mail, supplies, shipping/receiving, faxing for multiple companies within building. Creation of on-line customer database for client contact and sales tracking Customer service for sales staff and clients of prestigious golf club Development of marketing materials for clients published in various trade magazines PBA, Inc., Denver 1/05 3/06Executive Administrative Assistant/Office Manager C-Level executive support for architects and V.P. Daily communication management between staff, clients and contractors ensuring highest level of individualized customer service for each Daily office management, data entry, shipping/receiving, faxing, scheduling, office-wide calendaring, travel arrangements, coordination of training sessions MicroMash, Centennial 8/92 3/00Consultant for National Account Specialist, Admin Services Assisted part time in AP and preparing Access reports until a permanent replacement could be found Promotion: Administrative Services, National Account Executive Executive assistant duties for President and Vice Presidents as required Project management of several high-level projects including IRS contract processing and supervision of order flow for $5+ million IRS Contract and P&P manual creation Promotion: National Accounts Coordinator Sales, customer services and marketing liaison for major account representatives Improved customer services, responded to complaints, call center sales, cold call sales Secretarial duties for VP of Marketing and Sales Promotion: Manager of Reception & Shipping/Asst. HR Daily supervision of 10 reception, reproduction and shipping staff members Prepared training manuals and provided training on newly created Access database for customer records Established document reproduction center including paper, video and audio reproduction Maintained <1% error ratio on data entry for the department Assisted Director of Human Resources with various HR functions Receptionist General office duties, phones, greeting visitors, customer service, mass mailings, copying, faxing, mail distribution, high volume of data entry of customer records Susie Q's Embroidery, Westminster 4/90 10/93President, CEO Started Embroidery Company at home by making cold calls, attending trade shows and fairs promoting customized embroidered garments. Built large client base by making cold calls via phone and in person. First recipient of Avon/SBA Teen Women of Business Award in 1992 EDUCATION AND SPECIALIZED TRAINING6/2022 Lean Six Sigma Training1/2019 Candid Culture Training Course Completion9/2016 Advanced Microsoft Office Application Certification 7/2015 Certified in forklift operation7/2014 "Confidentiality & Release Of Information Procedures", "Sleep Disorders", 3/2014 "Increasing Gender Non-conforming Cultural Competency" training course 6/2013 "Advanced Office 2010", "Cultural Competency", "Compassion Fatigue","Evaluating Outcomes", "New Trends in Substance Abuse", and "Self-Care" training courses 4/2013 "Framing and Understanding of ADHD" training course 5/1994 Front Range Community CollegeAssociate Degree in Business ManagementCompleted training programs in supervision, business law, accounting and other general business coursesREFERENCESRon Newble, former supervisor from Tagawa Greenhouse (760)497-1061 Crystal Wiedeman, former supervisor from Jensen Hughes (303) 589-6797 Kyle Bowell, former co-worker from Jensen Hughes (720) 908-6305 John Rickauer, former manager from Jensen Hughes (303) 217-6558 Carla Garcia, former co-worker from Peer Assistance Services (970) 623-6273 Rebecca Heck, former co-supervisor from Peer Assistance Services (443) 889-2564 Tami Hearn, former co-worker/friend (720) 488-7515 Additional references, performance evaluations and reference letters available upon request. |
