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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Hillgreen Drive PHONE NUMBER AVAILABLEArlington, Texas Street Address EMAIL AVAILABLEMISSION: To participate with and lead regional sales teams for a company in such a way that protects and enhances the company brand by ensuring products and services exceed customers expectations, increases traffic, improves revenues/profits, and encourages team members to learn new skills and grow professionally. SALES MANAGEMENT TEAM BUILDINGCRACKER BARREL OLD COUNTRY STORE 3/05 PresentDistrict Manager, District 12, Dallas/Arlington/Albuquerque (8/22 Present) Sales Management: Plan and manage daily restaurant sales and retail sales of a high-volume district with 7 stores producing $33 million in annual revenues ($25 million in restaurant, $8 million in retail). Manage 4 stores in North Texas and 3 in Albuquerque. Financial/Profitability: Increased profitability by controlling payroll, food costs, and inventory shrinkage. Team Building: Developed and implemented productive hiring and training strategies to reduce employee turnover to 98% from 108% previously.Achievements: Revenues/Profits: Successfully restored this underperforming district to meet designated corporate standards in the first 9 months after I took over. Designed and implemented training programs to support team members to learn how to deliver high-quality food products and services on a consistent basis. General Manager, Store #203, Arlington, Texas (9/21 8/22) Sales Management: Planned and managed daily sales, guest services, and kitchen operations for a high- volume store grossing $7 million annually ($5.5 million restaurant, $1.5 million retail). Financial/Inventory Control: Continually reviewed and monitored payroll, food costs, and inventory shrinkage to control operational costs and increase profitability. Staff Development/Training: Recruited, hired, trained, developed, evaluated performance, and promoted a staff of 105 personnel, including the Retail Manager and two Associate Managers (Kitchen, Labor). Achievements: Operations Management: Reviewed and implemented policies and processes to continually improve operational excellence for food quality/presentation, personalized guest services, traffic growth, uniform standards, sanitation, and profitability. Masters of Cracker Barrel Business Seminar (3-Day), Lebanon, Tennessee 10/21 General Manager, Store #205, Fort Worth, Texas (1/19 10/21, 1/06 3/12) Sales Management: Successfully improved daily sales, guest services, and kitchen operations during my first 6 years of managing this store from January 2006 through March 2012. Increased annual sales 30% to$3.5 million from $2.7 million annually. Significantly improved operational excellence within the first six months and continued to maintain. Revenues increased 10%-11% each year. Retail store increased annual sales to $.7 million. During my second time to manage this store for almost 3 years from January 2019 to October 2021, I increased sales and led the 8 District stores during the Covid-19 period. The retail store increased sales to $.9 million annually in 2011/2012. Financial/Inventory Control: Increased profitability by managing payroll/food costs and inventory shrinkage while improving food presentation and personalized guest service. Staff Development/Training: Recruited, hired, trained, developed, evaluated performance, and promoted a staff of 85 personnel, including the Retail Manager, 4 Associate Managers (Kitchen, Labor, Supply/ Maintenance, and Human Resources), and one Employee Training Coordinator. Achievements: General Manager of the Year: 2010, 2008, 2007. Training Store 2010-2011: Selected by management to lead the 2-month management training of new Managers-In-Training (MIT).Candidate's Name , page 2 of 2CRACKER BARREL OLD COUNTRY STORE (Continued)General Manager, Store #197, Mesquite, Texas (3/12 1/19) Sales Management: Successfully increased annual sales 30% to $5.2 million from $4 million. Revenues increased 10%-11% each year. Retail store increased sales to $1.2 million. Hired, trained, and managed a team of 125 personnel, including the Retail Manager and 4 Associate Managers (Kitchen, Labor, Supply/ Maintenance, and Human Resources), and one Employee Training Coordinator. Achievements: Revenues/Profits: Trained and built a team that became the first store in Region 8 to achieve sales of $5.2 million annually and produce $1 million of Net Operating Income. Senior Associate General Manager, Store #149, Denton, Texas (3/05 12/05) Management Training: Completed Manager-In-Training (MIT) in a $4 million store. Achievements: Startup Operations: Participated with the team which planned and managed startup operations to open a new store in Weatherford, Texas. Hired, trained, and supervised 125 personnel during a 30-day period to prepare for a highly successful Grand Opening of a store that produced $4 million in annual sales. BRINKER INTERNATIONAL, Dallas, Texas 6/96 2/05Co-General Manager, ROMANOS MACARONI GRILL Sales/Operations Management: Planned and managed Front of the House operations for a casual dining restaurant featuring Italian-American cuisine. Recognized by management and selected to manage operations in the 8 separate locations in the Dallas/Fort Worth market. Serving for a year in each location, I monitored and implemented new processes and procedures to continually improve food quality and presentation, personalized guest services, and reduce labor/food costs. Increased restaurant sales to $4.2+ million each year. Worked with and reported to the District Manager. Executive Chef (Relief): Served as the Executive Chef in his absence. Planned and managed food purchasing to control costs. Also managed the Sous Chef and 20 kitchen personnel. Staff Development/Training: Recruited, hired, trained, developed, evaluated performance, and promoted a total staff of 80 personnel, including servers, kitchen staff, and local opera singers who entertained guests. Designed and conducted continuous training meetings to improve team members competencies for providing personalized guest service, preparing/presenting high-quality food servings, and maintaining food safety and sanitation. Financial Operations: Increased profitability by monitoring and controlling food and labor costs. Achievements: Startup Operations: As Co-General Manager, planned and managed startup operations for the opening of a new store in Cedar Hill, Texas. Hired, trained, and supervised 150 personnel during a 30-day period to prepare for a highly successful Grand Opening of a store that produced $5 million in annual sales. DARDEN RESTAURANTSGeneral Manager, Red Lobster, Fort Worth, Texas 11/78 5/96 Sales Management: Served as General Manager for 12 years (1984 1996) in 6 different stores in Dallas/ Fort Worth, Houston, and San Antonio. Grew store sales to $4.2 million annually from $3 million previously. Hired, trained, scheduled, supervised, developed, and promoted 70-80 employees to continually improve food quality and guest services in each location.Achievements: Productivity: Promoted to Store Manager after 5 years of working my way up from Dishwasher, Cook, Server, Bartender, Host, and Assistant Manager. Became a Store Manager at 21 years old. PROFESSIONAL DEVELOPMENTRed Lobster/Darden Restaurants (General Mills) Certificate, National Institute of Food Safety and Sanitation, Orlando, Florida Certificate, Managing Productivity and Diversity in the Workplace, Chicago, Illinois EDUCATION Graduate, Irving High School, Irving, Texas. |
