| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYGraduate with a Masters in Human Resource Management. Experience in marketing and customer service. Computer literate. Very deadline driven and poses good communication and interpersonal skills. Builds relationships easily and is known for taking on challenges and making quick decisions. Adapts well to changes and proficiently works well within a fast paced environment. Hard worker, flexible, and very organized.TECHNOLOGYMicrosoft: Word, Outlook, Excel, PowerPoint and Google DocEducationMasters in Human Resource ManagementKeller Graduate School of ManagementBachelor of Technical Management in Human resourcesDeVry University College of BusinessGPA 3.73/4.0Deans list for academic achievement-Entire UndergradGraduated from Indian Hill high school class of 2004Relevant Course WorkHuman resource management, project management, labor relations, strategic staffing, compensation & benefits, Employment law, training & developmentEXPERIENCEAmerican Risk Services, Springdale, OhioClaims Processor Jan 2017-Feb 2019 (Temp Position through Express Employment)Processed vehicle claims on a daily basis setting up claims for adjusters to payScanned incoming mail for the claims departmentTook on new lender/Dealer projects and worked independently on CPI ClaimsAnswered Inbound calls from existing customers setting up claims over the phone and handling any questions and concernsDews Taekwondo School, West Chester, OhioPersonal assistant/Secretary 2011-2019Kept record of payments and handled all the booksMaintained record of equipment and inventory each monthResponsible for all of the marketing and advertising of the schoolManaged online websiteAttended to phone, walk ins and website sign ups and enrolled new studentsRDI Marketing INC., Milford, OhioMarketing Supervisor 2008-Apr 2011Supervised and overlooked several different sales programs; marketing for DiscoverOversaw 60 agents; was responsible for coaching them up and training them to the desired level necessary to perform their daily tasks and duties on the phone.Responsible for different Discover projects and making sure each program ran efficiently by hitting sales quota on a daily basis and getting incoming agents up to goal as quickly as possible.Ran the stats every night, displaying the sales per hour of each project.In charge of the company production agenda excel spreadsheet where all numbers and stats were plugged in at the end of every night for all of our vendors to view.Train and monitor activities of new employeesHeld focus groups among the agents to improve customer relations/ interactions.Perform as a peer lead within service group regarding sales, marketing, and call center customer service team.Market services to help business run more efficiently, taking pride in ownership of assigned projectsDeveloped training manuals & scripts for numerous campaigns.Scheduled bi-weekly meetings to discuss opportunities for improvement and employee issues.FIFTH THIRD BANK, Cincinnati, OhioLoan Auditor2006-2007Sorted through different files and loans classifying each; and seeking out certain discrepancies.Answered phone calls and emails dailyAudited completed work.Investigated and evaluated the loan terms2015 Granted the Citizenship AwardCompleted a lot of charity work within the community helping out with different food and clothing drives through my church organization including March of Dimes and Mathew 25; as well as volunteer at nursing homes. |
