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Click here or scroll down to respond to this candidateCandidate's Name
Springfield, IL EMAIL AVAILABLE PHONE NUMBER AVAILABLEEDUCATIONMaster of Information Systems May Street Address
University Of Illinois at Springfield Springfield, ILRelevant Courses: Business Strategy, Managerial Finance, Management Accounting, Marketing, Operations Management Graduate Certificate in Business Analytics May2024University of Illinois at Springfield Springfield, ILRelevant Courses: Data Mining for Business Analytics, Management of Database Systems, Management Information Systems Graduate Certificate in IT Project Management May2024University of Illinois at Springfield Springfield, ILRelevant Courses: System Design & Analysis, Project & Change Management Graduate Certificate in Human Resource Management May 2024 University of Illinois at Springfield Springfield, ILRelevant Courses: Human Resource Analytics, Strategic Human Resource Management, Employment Law and Compliance Bachelor of Business Aministration Aug 2016Benson Idahosa University Edo State,NigeriaPROFESSIONAL EXPERIENCEDatabase Analyst Intern Feb 2023 May 2024Illinois Department of Human Services Prescription Monitoring Program Springfield, ILDeveloped complex SAS and SQL queries to generate detailed reports and conduct thorough data analysis, enhancing the oversight and monitoring of controlled substances across Illinois.Assisted the database administrator in designing and refining database structures, suggesting and implementing improvements to optimize data management and retrieval processes.Supported the IT team by maintaining and updating website features to ensure a user-friendly interface for healthcare professionals accessing the ILPMP.Documented and tested new software features, ensuring seamless integration and functionality, which contributed to the overall efficiency and reliability of the system.Verified new user accounts daily, maintaining the integrity and security of the ILPMP by ensuring only authorized users could access sensitive information.Provided IT help desk support, resolving user queries via phone and email, ensuring uninterrupted access to the ILPMP for prescribers and dispensers.Crafted programming codes to identify daily state code movements, stale inventory, improper aging, and high-risk accounts, contributing to an evaluation of collections performance.Played a key role in system design updates, improving data accuracy and user satisfaction to ensure alignment with business objectives.Engaged with colleagues and stakeholders to discuss program outputs and epidemiologic data reports, fostering a collaborative environment.Utilized data cleaning tools to identify discrepancies and correct statistical errors, enhancing the quality of decision-making. Fraud Investigator October 2021 December 2022Illinois Healthcare and Family Services SNAPSpringfield, ILManaged and refined fraud detection processes through complex data analysis, reducing risks by 25%.Communicated professionally with internal and external stakeholders via various channels, ensuring accurate information dissemination and document management.Employed investigative methods to prevent fraud, reviewed and compiled cases of allegations, achieving an increase in fraud detection accuracy.Collaborated with multiple divisions to share critical information, enhancing the overall efficiency of fraud prevention efforts.Prepared clear and comprehensive documentation, including business process requirements, functional specifications, use cases, and test plans, on a process restructuring project.Administrative Manager Product Management Team January 2018 July 2021 Kingshairitage and Co Rivers State, NigeriaBuilt the Premium customer feature that increased the segments transactional profitability and user engagement by 23% and 55%, respectively.Studied market trends and user feedback and extrapolated data in Excel to understand customer needs, which improved the customer service quality rating by 7.2%.Provided specialized freelance data services to a product management team, focusing on data analysis and visualization with tools like Tableau, SQL, SAS and Advanced Excel.Researched and implemented new solutions to business problems across 6 departments, optimizing processes for increased efficiency and effectiveness.Analyzed production and sales data to create dashboards for top management using Microsoft Excel, enabling data-driven decision- making.Collaborated with stakeholders to ensure timely, accurate, and relevant data management.Managed employees, monitoring their task progress and providing guidance. Business Process Manager Metrics August 2017- December 2018 Beersheba Integrated Services Rivers State, NigeriaLed a remediation project aimed at defining the risk categories of all our customers while ensuring compliance with our compliance policies.Prepared and delivered executive-level presentations and reports, effectively communicating complex concepts and recommendations.Identified an underperforming subscription rate amongst customers aged 40+ and proposed improvements, resulting in a 7.1% increase in the subscription rate of that segment.Developed interactive reports using Tableau and SAS to probe data and develop clusters that helped customize product offerings.Built data visualizations using SQL and Tableau to describe bottlenecks in the online transactions of affluent clients, which were used to reduce the number of closed accounts of affluent clients by 32%.Played a pivotal role in product management, emphasizing metrics and performance analytics with in-depth analysis using Excel and SQL.Conducted market research using data analytics to identify trends and customer preferences, contributing to a 20% increase in product satisfaction.SKILLS SQL SAS Advanced Excel Tableau Power BI Business Process Optimization Risk Assessment Project Management Stakeholder Management Data Analysis Leadership and Team Management SDLC Agile and Waterfall Methodologies Data Mining Microsoft Office Lean Six Sigma Commercial Credit Analysis Python Research Qualitative and Quantitative Data Analysis SPSS ARIS |
