Candidate Information Name Available: Register for Free Title Customer Service Operations Manager Target Location US-OH-Hamilton Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Professional SummaryEncouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Work HistoryStaffanation Inc. - Client Success ManagerFairfield, Ohio03/2020 - 12/2023Premium Personnel - Operations ManagerFairfield, Ohio03/2013 - 03/2020Attended networking events to meet new prospects in efforts to expand business opportunities through partnerships.Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.Conducted training and mentored team members to promote productivity and commitment to friendly service.Assisted clients with strategic processes and provided with necessary tools to achieve success.Analyzed customer data to identify trends and develop strategies to improve customer success metrics.Developed and implemented strategies to maximize customer satisfaction.Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.Implemented innovative programs to increase employee loyalty and reduce turnover.Trained new employees on proper protocols and customer service standards.EMAIL AVAILABLEPHONE NUMBER AVAILABLEHamilton, OH 45011Skills Outreach InitiativesContinuous Quality Improvement( CQI ) Effective Customer Communication Customer Service and Assistance Project Management Account Management Customer Needs Assessments Information Updates Business Development Contact Management Systems Quality Control StandardsEducationLakota East High SchoolLiberty Township, OHHigh School DiplomaHelping Hands Health Care - Medical Office Assistant Cincinnati, OH10/2009 - 02/2013 Received, recorded and filed medical payments by check, cash, and credit card. Organized and maintained patient chart filing system to promote quick data finding for staff. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.