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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Stonestile Place Phone: PHONE NUMBER AVAILABLEBroadlands, Virginia Street Address Email: EMAIL AVAILABLEObjective: Obtain a position, utilizing my skills and experience with a vast array of skills.PROFESSIONAL EXPERIENCELoudoun Abused Womens Shelter, Leesburg, VA 2015 2020VolunteerResponded to callers on the hotline using a trauma informed approach. Provided crisis intervention, information, and referral support.Assisted clients staying at the shelterProvided administrative services at the main office, answering the doors and phones during business hours. Assisted with clerical tasks (filing, data, copies, etc).Reston Psychological Center, Reston, VA 2018 2020Office AssistantAnswered phones, greeted customers, and scheduled patient appointmentsVerified Insurance information and collected paymentsPerformed filing and other clerical dutiesAutism Outreach, Sterling, VA 2017 2018ABA TherapistWorked with first autistic adult in the program on verbal, artistic, and personal living skillsGuidance Residential, LLC, Reston, VA 2012 2014Quality Control & Risk Management UnderwriterSuccessfully implemented Quality Control processes to ensure both company and investor standards are met in all aspects of loan origination and post funding. Reported findings to COO, and made recommendations for procedural changes.Reviewed loans to determine risk of payment default, fraud, and/or repurchase request from investors, based on company and investor standards. Made acceptability recommendations upon evaluating the risk factors.Responded to investor repurchase claims and mortgage insurance denials, helped rebut claims and cleared multiple repurchases and denials.Developed processes, procedures and training for post funding group. Trained on TIL/NOR compliance and document compliance. Implemented a post-closing checklist including all state specific documents.Discovered large number of missing final documents, filed title claims and assisted with a lawsuit against the responsible closing agent. Company recovered over $150,000.Implemented processes and procedures for trailing documents.Developed MERS quality control process and procedures. Worked with outside auditors to improve our overall procedures.Trained underwriters and account executives on risk factors identified by risk reviews, repurchase requests, and current market trends.ePlus Technology, Herndon, VA 2010 - 2011Service Contract SpecialistIncreased revenue by selling education service and maintenance service support contractsMastered all internal sales processes system and proceduresExceeded monthly, quarterly and annual profit margin sales goals by working with outside customers to generate revenueQualified clients for renewal opportunities working with various databases contact and managed clients with in territoryGenerated maintenance renewal contracts for ePlus clientsAdministrated the order process for maintenance contractsCDW-G, Herndon, VA 2008 - 2010Account ManagerManaged inside sales of technology solutions to National Institutes of Health (NIH) accountsManaged accounts for 10 NIH Institutes with over 1,500 contactsAssisted managing $52M U.S. Census Bureau contract to provide laptop and peripheral kits for 12 regional Census officesDeveloped work flow for ordering kits, preparing kits and delivering to regional offices, to ensure satisfaction of contractual obligationsUtilized sales contract vehicles including: GSA IT Schedule 70, NIH ECS III, and NASA SEWPiCore Networks, McLean, VA 2007 - 2008Account ManagerMaintained and serviced existing accounts to ensure excellent customer serviceTrained new customers in the use and features of VoIP phones and serviceResolved customer issues with equipment, service, and billingActed as liaison between customer and all iCore departmentsAssisted existing customers with determining solutions as they required new services and/or equipmentSold new features and equipment to existing accountsRenewed expiring contracts for assigned accountsOption One Mortgage Corporation, Sterling, VA 1999 - 2007Team LeadSupervised daily activity of up to 11 associates, adjusting duties and responsibilities as neededHired, coached, trained and motivated staff - including performance management and disciplinary actionManaged training and development of Account Managers, including pipeline maintenance, regulatory and compliance policies, guideline changes, sales and negotiating skills, and pricing exceptionsMonitored timely funding/disbursement of loansProduced and analyzed data contained in operational reports to ensure quality of funded loansAudited closing loan files to ensure compliance with federal and state laws and company policies and procedures prior to delivery to corporate officeAnalyzed and maintained productivity standards within the departmentMonitored loan pipeline, ensured conformity to internal compliance policies and customer service standardsRealigned staffing and territories to maintain branch service standards and capacityCoordinated with outsourcing partners in India to develop Standard Operating Procedures and implement process improvementsReviewed and signed off on underwriting conditions outside the authority of account managersEvaluated business decisions and granted pricing exceptions, when justified, for customer serviceInterfaced with all branch and corporate departments to resolve customer service issuesReviewed and audited files for fraud to identify potential risk to the companyPROFESSIONAL TRAININGBSA/AML Training MGIC Fraud Training Presentation Skills Interaction Skills for LeadersProfessional Selling Interviewing for Excellence Guiding Conflict Resolution Fair Lending Associate Engagement for Leaders Strategic Account Management Youth Mental Health First Aid Adult Mental Health First Aid LAWS Sexual Assault and Domestic Violence Volunteer Training Mandated CPS Reporter Opioid Overdose TrainingEDUCATIONNorthern Virginia Community College - Annandale, VA |
