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Click here or scroll down to respond to this candidateCandidate's Name
I T / O p e r a t i o n s a n d P r o g r a m L e a d e rPHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedInPROFESSIONAL SUMMARYExpert in enhancing organizational performance and driving revenue growth through the strategic application of advanced technology, sharp analytical skills and the innovation and implementation of streamlined processes. Passionate about edifying people, improving processes and building cross-functional relationships. Exceptional ability to swiftly analyze complex situations, clarify and address issues, transform abstract ideas into actionable strategies and implement standards that enhance productivity and optimize satisfaction. Delivered advancements in process integrity, risk management and IT/software solutions to multiple Fortune 500 companies across a range of industries. Key clients include financial giants American Express and Barclays Bank, CPG leaders, Cadbury Schweppes and Dr Pepper, and significant players like Dominion Enterprises, Hilltop Holdings and various educational institutions such as Houston ISD and Tufts University. Additionally, engaged with specialty manufacturers like Reddy Ice, energy leader Sempra Energy, automotive finance leaders for Toyota, Lexus and Mazda, and the prestigious Federal Judiciary Administrative Office of the U.S. Courts. CORE SKILLS & COMPETANCIESAccess & Identity ManagementRevenue GrowthEnterprise Risk ManagementPre/Post M&A Integration &Assimilation ProgramsDigital Customer ExperienceOrganization LeadershipData Management/AnalyticsShared Services-Centralization& Third-Party OutsourcingSDLC/Agile MethodologyLifestyle Marketing & Sales PlanningBusiness Process Monitoring & OptimizationIT & Financial Audit/Internal ControlImplementation & TestingCAREER ACCOMPLISHMENTSSupported the launch of a groundbreaking project within the Automotive Financial Services sector, focusing on enhancing their digital customer experience. Led initiatives targeting digital retailing, vehicle ownership/service enhancements and customer loyalty.Achieved profitability increases of 15%-55% across various operational areas, including digital marketing, procurement, finance, shared services, logistics and IT. Success was driven through pre- and post-merger integration, business process optimization and delivering operational transparency and accountability.Implemented a comprehensive reduction in HR administrative overheads and associated compliance risks within a leading Banking/Financial Services/Securities conglomerate by advocating for the adoption of a sophisticated Identity Governance and Administration (IGA) framework across the organization.Secured first year SOX compliance for a $5B Consumer Packaged Goods company with no significant deficiencies. Developed the initial S-404 compliance program, generated all required control documentation, executed operational effectiveness testing and coordinated with internal and external auditors to ensure compliance and control integration with their enterprise-wide SAP upgrade.Managed the transition and improvement of various Enterprise Resource Planning (ERP) and Manufacturing Resource Planning (MRP) systems from outdated platforms. Integrated IT and general application controls, and conducted business process reviews to ensure the integrity of control environments and identify and monitor Key Exception Indicators (KEIs).Led numerous operational audits, providing essential risk management insights to senior leadership. Successfully negotiated and implemented corrective actions to avert significant penalties. S t e v e B r o c k P a g e 2 of 2WORK EXPERIENCEPoint B Independent Contractor: Director of Retail Transformation Program Management 2019 to 2024 Facilitated the expansion and enhancement of Toyota/Lexus/Mazda Financial Services Retail Transformation projects and Digital Customer Experience programs. Strategically focused on corporate objectives, delivered key results and built solid relationships across the organization and with multiple business partners. Built and maintained solid relationships across Toyota Financial Services, TMNA, dealers and field support managers to design, create and execute SmartPath/Monogram Service strategies. These efforts improved the overall vehicle servicing experience, increased profitability and enhanced customer retention through data transparency and the promotion of voluntary protection product offerings and sales. Collaborated with executive sponsors, key stakeholders, application architects, system framework engineers and quality control/user acceptance testers throughout the entire continuum of system design/architecture, development, evaluation and deployments.Independent Contractor, Consulting & Professional Services 2017 to 2019 Completed the implementation plan and stabilization of clients enterprise IGA application. Supported M&A assimilations pre-transaction operational planning and post-transaction implementation to support ROI targets. Provided support to clients IT Steering Committee analysis and direct process improvements. Identified and tested IT and Finance/Accounting: controls, audit and audit mitigation, right-sizing assessments and operations re-calibrations, including operational improvements and all application (ERP, MRP, HCM) reviews, selections, implementations and upgrades.Provided business process improvement recommendations and key exception indicators and mitigation methods. Apptricity Corporation, Director of Professional Services 2014 to 2017 Oversaw Apptricity's application rollouts, enhancements, upgrades and transitions across a diverse portfolio of new and existing clients. Facilitated alignment with project managers, subject matter experts, end users and specialists in system security and testing to rigorously define operational statement of work requirements and acceptance criteria.Provided expert guidance on innovating and optimizing business processes, identifying critical risk indicators and formulating effective mitigation approaches.Collaborated with developers, quality assurance analysts, infrastructure leaders and project managers, guiding the full spectrum of system architecture, development, testing and deployment activities. Whitley Penn, Director of Business Process Improvement & Reengineering 2011 to 2014 Oversaw both US and International Shared Services and Transaction Processing projects, while leading re- engineering initiatives across finance, shared services, operations, supply chain, manufacturing, IT and compliance sectors to reduce losses and enhance margins.TWG Global, Inc., Founder Solomon Edwards Group, Principal 2001 to 2011 Designed, negotiated and executed consulting engagements while concurrently managing multiple client relationships and leading project initiatives.Created and distributed tools for compliance, control and database management and developed strategies for the oversight of external audit processes.Conducted in-depth analytical and strategic tasks for budgeting efforts, planning initiatives and financial forecasting across a broad spectrum of client engagements. Established and grew TWG Global, Incs business consulting and staff augmentation practice TWG Global was acquired by the Solomon Edwards Group in 2008.EDUCATIONMaster of Business Administration in Finance and Management from Pepperdine University, Malibu, CA Bachelor of Business Administration in Finance from Dallas Baptist University, Dallas, TX |
