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Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented, patient-centered professional with a collaborative approach to assess, help plan, manage, and advocate for options and services. Communicate effectively to meet individual needs and coordinate available resources to promote quality outcomes.Bilingual  Fluent in English and Spanish.Demonstrate independent work initiative, sound judgment, and attention to detail.Well-organized, manage time and priorities in multi-task environments.Strong written and verbal communication skills.Microsoft Office Applications  MS Excel, MS Word, MS PowerPoint Type 31 WPM with 100% accuracy.KEY QUALIFICATIONSAdvocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations WellnessCrisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation MethodsSelf-Care Community Resources Public and Community Health Systems Program Planning Interview TechniquesDelivery of Services Program Management Social Programs Family Dynamics Diversity Cultural DiversityHuman Behavior Social Welfare Values and Ethics Medical Terminology HIPAA ComplianceInterpersonal Professional Communications Allied Healthcare Health and Human ServicesAnatomy & Physiology PathophysiologyEDUCATIONUltimate Medical Academy Associate of Science Degree  Health and Human Services, 2021LeMoyne-Owen College  Memphis, TN Bachelor of Arts Degree, 2019WORK EXPERIENCEAmazon  Memphis, TN 03/2021  09/2021Production AssociateStocked and stored incoming inventory, packaged merchandise for shipment, and stowed items in correct bin.Cleaned and organized workstation, scanned items to verify location in system or turn it over to overage.Ensured no items were damaged or broken and trained in packaging area to remain alert for damaged items.Adecco / Nike  Memphis, TN 06/2020  10/2021Package HandlerPacked shoes in boxes, scanned into inventory system, and retrieved and packaged orders that were ready to ship.Collected totes, selected customer orders, ensured shoes in boxes were matched, and reported discrepancies.Picked orders, used handheld scanner to verify items, and placed items in totes to send off for shipment.FedEx Express  Memphis Hub  Memphis, TN 03/2014  05/2020Package HandlerTransferred freight shipment onto airplanes for transport, scanned items, and loaded them onto carts.Handled customer packages with care, maintained a clean workstation, and checked for damage to packages.Placed broken items in storage can, ensured tracking number accuracy, and verify packages had labels.