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Click here or scroll down to respond to this candidateC Candidate's Name
PHONE NUMBER AVAILABLE | EMAIL AVAILABLE Oxford, MS Street Address
PHONE NUMBER AVAILABLE
WWW: Bold Profile
SKILLS PROFESSIONAL SUMMARY
Delivery Management At Maplebear Inc., as an Instacart Shopper, I enhanced customer satisfaction through
Product picking efficient shopping and order accuracy, leveraging strong work ethic and mobile app
Order Accuracy proficiency. Achieved high satisfaction ratings by mastering store layouts and maintaining
Strong Work Ethic punctuality, significantly boosting repeat customer base and team collaboration.
Route Planning Demonstrated exceptional customer relations and food safety awareness, contributing to a
Efficient shopping positive shopping experience. Enthusiastic Personal Shopper recognized for consistent
Familiarity with store order accuracy, outstanding customer service and development of brand loyalty. Fast
layout worker focused on delivering excellent service for in-store pick up customers and home
Mobile app proficiency delivery. Comfortable using technology tools such as mobile applications, scanners and GPS
Food safety awareness to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and
Reliability and suggesting reasonable replacements for out-of-stock items. Excellent sales and
punctuality organizational skills coupled with service-oriented mindset. Dedicated to building long-term
Flexible Schedule relationships with loyal customers.
Accurate money handling
Documentation And
Reporting WORK HISTORY
Heavy Lifting November 2023 - Current
Customer Relations Instacart Shopper, Maplebear Inc.
Increased customer satisfaction by providing timely and efficient grocery shopping
services.
Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer
experience.
Assisted customers with special requests by locating hard-to-find items or making
appropriate substitutions.
Adhered to strict quality standards, carefully selecting fresh produce and checking
expiration dates on perishable items.
Managed time effectively to complete multiple orders within tight deadlines, maximizing
productivity and earnings.
Developed strong working relationships with store employees, facilitating efficient
navigation and item location.
Utilized the Instacart app proficiently for order tracking, updates, and communication with
customers.
Demonstrated excellent problem-solving skills when addressing customer concerns or
issues during the shopping process.
Collaborated with fellow shoppers to streamline processes and ensure optimal team
performance.
Improved overall efficiency by staying up-to-date on store layouts and inventory changes
through regular visits.
Enhanced customer loyalty by consistently delivering exceptional service and maintaining
a professional demeanor.
Handled complex transactions accurately, processing payments securely using the
Instacart platform.
Upheld food safety standards by properly handling perishable items and maintaining
appropriate storage conditions during delivery.
Safeguarded customer privacy by diligently following all company policies regarding
personal information protection.
Supported an inclusive shopping environment by accommodating special needs or
accessibility requirements for diverse customers.
Navigated challenging traffic situations calmly while ensuring timely deliveries and
minimizing delays.
Balanced multiple priorities effectively in fast-paced environments without compromising
quality or timeliness of service.
Expanded knowledge of local product offerings through ongoing research and frequent
communication with store personnel.
Contributed to a positive work culture among fellow shoppers through support,
encouragement, and collaboration.
Fostered strong connections with repeat customers by remembering preferences, offering
personalized recommendations, and exceeding expectations for service.
Loaded and unloaded orders at customer's homes or locations.
Maintained high satisfaction ratings by completing orders quickly and making good
selections for customers.
Served customers with knowledgeable, friendly support at every stage of shopping and
purchasing.
Delivered items to customers on desired schedules by managing time efficiently and
planning effective routes.
Tracked substitutions and informed customers of changes.
Consulted with customers on food selections and custom order requests.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient
route.
Worked productively with customers to meet order requirements and service expectations.
Consistently met deadlines and quality goals for accuracy and timeliness.
Reviewed customer orders closely to locate desired items and checked app regularly to
identify changes.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Noted customer special requests, preferences, and favorite products in CRM to enhance
service and build brand loyalty.
January 2012 - Current
Cleaning CEO Entrepenuer, Self Employed Services, Oxford, MS
Achieved company growth by implementing strategic plans and streamlining operations.
Expanded market share through successful acquisitions and mergers.
Developed a high-performance executive team for improved productivity and efficiency.
Created a positive work culture, resulting in increased employee satisfaction and retention
rates.
EDUCATION
May 1999
Bachelor Of Arts In Special Education, Special Education
University Of Mississippi, University, MS
4.0 GPA
Taylor Medalist
Lamar Scholar
Phi Kappa Phi
ADDITIONAL INFORMATION
Diamond Cart 5.0
Milestone Recognition in Quality
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