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Click here or scroll down to respond to this candidateCandidate's Name
Gilbertsville, PA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEEXECUTIVE ADMINISTRATIVE ASSISTANTPERSONNEL COORDINATION ORGANIZE OFFICE OPERATIONS IMPROVE PROCESSES & PROCEDURESExecutive Administrative Assistant with 15+ years of experience in supporting senior-management professionals as well as multiple departments. Collaborate with internal teams, including Finance, Operations, HR, Providers, field employees, and clerical staff. Integral player in cost control by tracking and ordering office supplies while keeping the optimum balance on hand.Office Management. Experience overseeing projects and initiatives such as helping organizational online meetings run smoothly, training staff on equipment, tracking inventory, and ensuring proper certification of field personnel.Process Improvement. Innate ability to pinpoint and act on areas needing improvement to help daily office processes and meetings run more efficiently and cost-effectively.Meeting & Personnel Coordination. Strong record of organizing meetings, booking transportation, orienting new hires and facilitating training as well as managing documentation and Excel reports which provide support to leadership, managers, and staff.AREAS OF EXPERTISEAdministrative Excellence Report Organization Meeting & Events Coordination Executive SupportClear Communications Inventory Tracking Process Creation & Improvement Third-Party Relationship ManagementTravel Arrangements Expense Reports Customer Escalations Strategic Problem-SolvingMicrosoft Teams Microsoft Office Advanced Excel Business Central/Integrato Outlook CRM Lotus Notes SharePointPROFESSIONAL EXPERIENCEDERMATOLOGY PARNTERS BIRDSBORO, PA 2021-PRESENTEXECUTIVE ADMINISTRATIVE ASSISTANT TO COO & CFOManaging the COOs calendar, correspondence and assisting with company related to do items.Crafting and disseminating agendas and taking minutesDrafting, compiling, scanning and filing confidential correspondenceCoordinating strategy leadership meetings and follow up required from those meetings.Coordinating 1:1 meetings between management team and COOUnderstand the various workgroups which make up the enterprise.Understand the COOs priorities and ensure that they are advanced by the management team.Organize and manage a growing pool of quickly changing data which requires review and action by company leadership.HIPPA Compliance Officer meets monthly to review the HIPPA manual to ensure that procedures are being followedMOHS Manual Develop, edit & assemble Mohs manuals for new facilitiesPrepare CLIA applications for providers to be certified at appropriate locationsAssist CFO - Accounts Payable Business Central/QuickBooks Upload & file invoices. Enter invoices into QuickBooks/Business Central and processing checksCredentialing of new providers corresponds with new providers in gathering documents to send to credentialing company before they start practicing ensuring that proper billing takes place once provider begins practicingCredentialing of new providers corresponds with new providers to ensure that proper medical malpractice insurance is set in place before practicingPrepare Scope of Practice for providersAssist HR Director, Director of Operations, CFO and VP of Business Growth and Development as neededGODDARD SYSTEMS, INC. King of Prussia, PA 2006 to 2020EXECUTIVE ADMINISTRATIVE ASSISTANT (role eliminated due to COVID-19 downsizing) 2013 TO 2020Provided new hire orientation, meeting organization and maintained training records. Supported the Education, Program & Development, and Training departments. Coordinated and joined management videoconferences via MS Teams or SKYPE for Business with a wide range of internal and external attendees. Took accurate meeting notes to record details that impact crucial decisions. Generated and emailed field training certificates to participants. Attention to detail included managing the executive VP Outlook calendar and made sure he was ready for every meeting he needed to attend, which included material preparation specifically for board meetings. Managed his conference attendance and school visits which included creating a travel itinerary, arranging travel booking car, flight, hotel, and dining arrangements. Coordinated group meetings to include food delivery and set up. Supported teamwork and excellence at GSI. Used Microsoft Office suite, Word, Excel, PowerPoint, Outlook and Microsoft Teams.Cut the time to process meeting agendas from two days down to two seconds by setting up Microsoft Teams to store and access meeting documents as a centralized place to upload, update, and distribute information.Facilitated the transition to the COVID-related new normal by developing a report that involved collecting data and accreditations of franchisee directors to help the organization make informed decisions regarding at-risk schools.Routinely commended for open communication of innovative ideas by suggesting new processes including digitizing and e-mailing records which resulted in time and cost efficiencies.QA ADMINISTRATIVE ASSISTANT 2006 TO 2013Delivered first-class, efficient administrative support for the Quality Assurance/Franchise Relations departments to ensure QA representatives training, practices, and knowledge met or exceeded certification requirements. Identified processes needing improvement and acted to enhance accuracy and efficiency. Processed and signed off on certificates of employees that completed the training successfully. Generated the weekly Excel report for the QA Manager to track office metrics.Mastered the new CRM system when the company transitioned from manual record to digital, and then helped fellow employees adjust by providing mentoring and encouragement.Diffused an escalation for Franchise Relations involving an unhappy franchisee that needed to talk with management right away by calming them down, while simultaneously contacting the QA manager to resolve the situation..MID ATLANTIC EMPLOYERS ASSOCIATION Trooper, PA 2005 to 2006RECEPTIONIST TRAINING ADMINISTRATIVE ASSISTANTFocused on making daily operations run smoothly to create efficiency for the CEO and the office, in general. Tracked and ordered office inventory and set up training rooms with all of the necessary materials. Greeted guests which included customers, fellow employees, senior management, and other visitors. Promptly directed visitors to their host or the appropriate person to help them. Trained staff and processed their respective certificates.Helped create a culture of cohesiveness by handling escalations and internal conflicts with diplomacy, calmness, and clear communication while focusing on daily tasks and meeting deadlines.Onboarded as a receptionist, then quickly earned a promotion to training administrative assistant after gaining the recognition of the CEO for demonstrating outstanding efficiency, initiative, and integrity.ADDITIONAL EXPERIENCEAdministrative Assistant Uniform Tubes, Collegeville, PA 2003 to 2005Receptionist Collegeville Municipality, Collegeville, PA 2002 to 2003EDUCATIONBachelor of Business AdministrationStrayer University, King of Prussia, PAAssociates of Science in Office SystemsPensacola Christian College, Pensacola, FL |
