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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEChicago, IL Street Address * PHONE NUMBER AVAILABLEObtaining a position within an organization that allows utilization and development of my skills while enhancing the opportunity for advancement within the company. Work ExperienceCustomer Service RepNovember 2019 - June 2023 Church Goods / Luckshop.com Chicago, IL. Handled more than 50 customer interactions per day, giving detailed, Personalized, friendly, and polite service. Memorized all products and services to be able to answer questions quickly and increase upsells. Collected and entered secure data IE : names, addresses,phone numbers, credit card information. Assume additional responsibilities at the request of leadership to support business growth and needs. Performed other clerical duties such as answering the phone, sorting and distributing mail. Entered,processed and shipped over 100 customer order online orders and mail orders into the database. Perform internet research as needed to locate a working phone/address for the appropriate person. UK Customer SupportAugust 2018 - October 2019 Enova Chicago, IL. Assisted customers updating account details Collected and processed payments, set payment arrangements for accounts in default or in collections Adhered to the UK regulations regarding up selling loans and services through incoming calls and emails Advised consumers of the product loans and services offered Responded to emails, live chat, and calls in a fast paced call center Customer Service RepMarch 2016 - July 2018 The Chicago Lighthouse / Illinois Tollway Way Chicago, IL. Answered incoming calls in a fast paced call center Resolved issues regarding accounts and billing information Processed payments for toll violations and added fund tho the accounts Informed consumers of the IPass device and the services Assisted in training for the newly hiresBrand SpecialistSept. 2010 - July 2014 Target Chicago, IL. Handled all of stock, inventory issues with the store manager Assisted customers with any inquiries or concerns regarding products / services in the store Managed floor when the MANAGER ON DUTY wasn't available Assisted the cashiers when neededSales SpecialistJune 2006 - August 2009 Home Depot Chicago, IL. Specialized in the sales of window decor, coverings and flooring Made sure the items are fully stocked and organized Assisted the customers with any inquiries regarding the products and services Managed the sections when the manager wasn't available Generated sales and leads for Floor and Wall, also Decor Skills and CertificationsJan 1991 - Dec 2000 YMCA LEED COUNCIL GED Customer Service / Retail / Call Center 10+ years Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible. Data entry, Internet Team Player,Receptionist and Retail |
