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Click here or scroll down to respond to this candidateKRISTYHALTERMBA, BSNContactAddressViera, FL Street Address
PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkillsAdaptable and Analytical.Exhibits leadership indeveloping, interpreting,and leading Implementationof policies, strategies, andoutcomes.Purposeful, detailed-oriented, and highlymotivated leader.Technical Skills: MicrosoftOffice, Kronos, Peoplesoft,Centricity HER, CentricityGM, Athena HERMulti-tasking and timemanagement.Excellent written and verbalcommunication.Highly skilled and motivated health care business professional with 20 + years in leadership. Proven ability to assess and manage complex problems in intense and demanding environments, providing decisive team leadership and structure with a record of motivating and developing employees.WORK HISTORY2020-02 -2022-10FACILITY DIRECTORCRUCIAL CARE Ensured staff adhered to all protocols whilemanaging continuous protocol updates to EVPOperations. Held staff accountable for daily checklists andcompletion of tasks promptly. Reviewed and maintained budget documents forthe facility including staff, vendors, ap, AR, and financial reporting. Oversaw all computer software and systems within the facility. Facilitated maintenance of all equipment as well as day-to-day operations. Headed required meetings and verifieddocumentation to uphold all required certifications for the facility and staff. Hired, counseled, and provided disciplinary action for associates as necessary including termination. Executed adequate coverage for the clinic. Directed and implemented strategies aiming topromote the organization's mission and "voice. Produced complete business plans for theattainment of goals and objectives set by the board of directors. Built an effective team of leaders by providingguidance and coaching to subordinate managers. Ensured adherence to the organization's dailyactivities and long-term plans to established policies and legal guidelines. Forged and maintained relations of trust withshareholders, partners, and external authorities. Acted as the public speaker and public relations representative of the company in ways thatstrengthen its profile. Reviewed reports by subordinate managers toacquire an understanding of the organization'sfinancial and non-financial position. Devised remedial actions for any identified issues and conduct crisis management when necessary. Ensured adherence to COLA, CLIA, JointCommission Accreditations; Department of Health,Pharmacy, & BioHzard inspections2014-10 -2019-09PRACTICE MANAGERHEALTH FIRST MEDICAL GROUP Successfully managed overall operations,development of the medical practice. Management of 46 personnel: 12 Providers and 34employees (interviewing, hiring, payroll, counseling, performance appraisals, discipline, and termination, if indicated. Multispecialty offices: Internal Medicine, Family Practice, Pediatrics, Gynecology, Neurology, andNephrology. Achieved 99th%tile CG-CAHPS patient satisfaction survey results and implement improvements asneeded. Achieved 75% completion in 3 months Health Plan's HEDIS through monitoring care gap closures. Support Revenue Cycle Management activities Office Building management from maintenance,construction projects, and safety inspections formultiple facilities. Information resource and ambassador to patients, Physicians, and staff. Policy and Procedure review and implementation.2012-05 -2014-06OPTIONS PROGRAM MANAGERFAMILYLINKS, INC Developed and implemented plans to improveprogram and service quality and instruct CaseManagers in strategies for achieving the goalsestablished. Facilitated department policies and procedures,preparing unit reports, and developing plans andresearching as needed for the department. Reviewed, approved, and signed off on caserecords and service plans for all participants. Guided Case Managers (interviewing, hiring, payroll, counseling, performance appraisals, discipline, and termination, if indicated). Established and maintained positive workingrelationships with state, federal, and countyagencies (Area Agency on Aging). Confirmed the eligibility services and took final responsibility for accepting or terminatingparticipants from the program. Assigned work according to policy and staffcompetencies and coordinate staff schedules toensure coverage for all participants. Policy and Procedure review and implementation2005-08 -2012-04SERVICE AUTHORIZATION MANAGERFAMILYLINKS, INC Policy and Procedure review and implementation. Reviewed all department-generated IndividualSupport Plans budgets for service authorization. Assisted in the development of policies following County/State/Federal guidelines. Navigated quality assurance standards. Established and maintained positive and productive working relationships with outside agencies andCounty/State representatives. Served as the Department contact for all inquiries from external provider agencies that requireassistance with service authorization discrepancies through the Promise Medical Assistance system. Liaison with the agency's finance department asneeded in tracking service authorization errors and billing resubmissions. Developed systems for tracking ISP, billing, and programmatic data as assigned.EDUCATION2012-2014 MASTER OF BUSINESS ADMINISTRATIONDEVRY UNIVERSITY KELLER SCHOOL OF MANAGEMENTPITTSBURGH, PAGPA: 3.98-Graduated with Honors1994-1998 BACHELOR OF SCIENCE: NURSINGDUQUESNE UNIVERIST- PITTSBURGH, PAGraduatedINVOLVEMENTS / ACHIEVEMENTS 99th%tile Patient Satisfaction Scores Six Sigma Yellow Belt Health First Medical Group Policy and ProcedureCommittee Excellence in Leadership Training (Familylinks): Effective Leader, Situational Leadership, SMARTgoals, Positive Discipline Performance Evaluation, High-Performance Teams,Managing Conflict in the Workplace, EmotionalIntelligence, Performance Management, H.R Essentials Integration Committee, Council of Accreditation(COA) Committee, Incident ManagementCommittee, Employee Retention Committee. |
