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Click here or scroll down to respond to this candidateCandidate's Name
Elizabeth, NJ PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryIntegrity-driven Operations Manager with 11+ years of experience in the retail and wellness center industries. Create strategic plans to optimize operations while leading high-performing teams. Achieve financial targets, enhance customer satisfaction, and implement innovative merchandising strategies to attract new customers, retain existing ones, increase sales, and enhance a companys brand image. Work ExperiencePrimark Elizabeth, NJDepartment Manager October 2022 - Present Oversee two key department areas in the store with 200+ employees by creating and implementing strategies that generate 600K+ in revenue Order and administer merchandise for designated areas daily, maintaining optimal stock levels and reducing out-of-stock incidents Train over 100 employees on the new self-checkout system, improving efficiency by 5% Interview and coach new staff members, increasing team competency and productivity rates Prioritize safety by upholding floor standards, resulting in a reduction in incidents in the workplace Career Gap April 2020 - September 2022 Took time away from full-time employment during Covid-19 pandemic Lori's Gifts (Trinitas Hospital) Elizabeth, NJStore Manager November 2018 - March 2020 Managed day-to-day store operations including motivating the team of 15 to consistently meet or exceed daily financial targets by an average of 5 - 10% Oversaw product placement and created displays in alignment with visual merchandising standards, contributing to a 20% increase in customer engagement Interviewed, hired, and trained new staff members, conducted training sessions, and provided continuous coaching that improved employee performance Demonstrated excellent communication and interpersonal skills, fostering strong relationships with clients, resulting in a 5%+ improvement in customer satisfaction scores Maintained the stores productivity levels and achieved key performance indicator (KPI) metrics, leading to a 10% increase in sales and a 20% boost in overall profitability The Wellness Group of America Union, NJOffice Operations Manager August 2013 - October 2018 Managed office operations for two locations in New Jersey and California, ensuring seamless administrative performance across both sites with 40+ employees Achieved a 15% annual reduction in operating budget waste for six consecutive years by introducing innovative inventory management systems to track stock levels effectively Developed and executed staff training programs and career advancement initiatives to identify, coach, and support over 50 high-performing employees and management trainees to build the talent pipeline Implemented process improvements to streamline business outreach and customer re-engagement efforts and collaborated with the marketing team to recover lost customers Reduced staff turnover by 22% by implementing a combination of strategies focused on improving job satisfaction and employee engagementAdditional ExperienceGymboree Assistant Store ManagerCentury 21 Department Store Ladies Shoes & Lingerie Department Manager SkillsOperations/Project Management, Retail Store Management, Customer Service, Sales, Profit & Loss, Marketing, Payroll, Recruitment, Hiring & Training, Learning & Development, Succession Planning, Merchandising, Scheduling, Business & Cost Analysis, Time Management, Problem-Solving, Conflict Resolution, Multitasking, Teamwork Technical SkillsMicrosoft Office, ADP, Electronic Medical Record (EMR) Systems, Paychex EducationClasses in Social Work Norfolk State UniversityDiploma Elizabeth High School |
