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Click here or scroll down to respond to this candidateBob GitsPhone: PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLECLIENT RELATIONSHIP MANAGER SR. CUSTOMER SUCCESS MANAGER Dynamic leader with over Street Address years of managing a customer success team for an educational technology and insurance technology SaaS organization. Passionately driven to work with staff to maximize customer retention and profitability by building strong customer relationships and loyalty. Highly effective at solving complex problems, improving processes, and establishing positive, productive, and routine communications.Accomplishments: Managed team of Customer Relationship Managers Increased client base by 35% Increased client revenue by 30% Business to business sales created software sales division at ServCom Associates Managed Nationwide Training Roll-out of new technology platform Organizational Development: Needs Assessment, Evaluations and Instructional Design Excellent communication skills (written and verbal) in sales, public speaking and presenting effectively to large groups High Energy with proven ability to Illustrate and emphasize ideas effectively Superior knowledge of adult learning concepts and principles (ADDIE, Kirkpatrick) WORK EXPERIENCEPrairie Machining Sr. Client Relationship Manager and Project Manager 2023 - Present Develop and maintain strong relationships with key accounts in the machine shop industry, serving as the primary point of contact for customer inquiries, issues, and escalations Implement customer success strategies to increase customer retention and satisfaction, resulting in a 22% increase in customer renewal rates Conduct regular business reviews with customers to review performance metrics, identify areas for improvement, and align on strategic objectives Handled customer inquiries and issues via phone, email, and in-person meetings, ensuring timely resolution and customer satisfaction Collaborated with internal teams to address customer concerns and improve overall customer experience Maintained accurate records of customer interactions and feedback to inform product development and service improvements Strategized business opportunities and expanded footprint into existing accounts by over 25%Bob Gits ResumeInfinite Campus Sr. Client Relationship Manager and Implementation Specialist 2016 2023 Managed team of 10 resulting in a 99% renewal rate Strategized business opportunities and expanded footprint into existing accounts by over 30% Converted highly reputable accounts into sales references. Result: 35% increase in new business Maintained business for over 290 existing accounts managing over $10M in annual revenue Implemented various product offerings: project management through training Managed software life cycle for clients Interpreted contracts and supported executive management teams at state and district level Coordinated community and career conferences at the state level Planned, organized and presented at bi-annual on-site conferences and monthly client meetings Communicated effectively using strong interpersonal skills across a range of diverse cultures and corporate levels Collected, analyzed, and reported on usage data or measures to gauge client usage Experienced with customer success software Salesforce and Totango GitsSmart, Inc Owner 23 YearsManagement and Organizational Development Managed a team of fifteen teachers who taught over 1000 students per week Manage training and development budgets Purchase computer software and electronics Maintain all field laptops: software installations, equipment updates and parts repair Hire and manage instructors who trained preschool children on education curriculum Lead EdTech program engagement with school age youth Created all engagement, marketing, and/or recruitment materials Collected, analyzed, and reported on usage data or measures to gauge client usage Built and managed partnerships with over seventy local childcare centers Coordinated community and career conferences Used social networking sites for engagement, outreach, marketing, and/or recruitment activities.ServCom Associates - Training Manager 5 Years Developed and managed the software sales division for proprietary software AuditDesk Business to business sales working primarily with insurance companies and insurance auditing companies Handled Sales Support utilizing Net Meeting and WebEx Implemented and trained workplace inclusion and equity topics and training approaches Managed a team of forty trainers and subject matter experts for nation-wide roll-out of proprietary software Reduced support calls by over 75% over 18-month period Collaborated with all departments to develop an effective and efficient training program Developed the software sales division for proprietary software AuditDesk Performed Workers Compensation and General Liability Audits Bob Gits ResumeEDUCATIONMaster of Science Organizational Performance and Workplace Learning (OPWL) Boise State University, Boise, IDBachelor of Science Winona State University, Winona, MN CERTIFICATIONSMicrosoft Operating Systems Certification Outlook, Word, Excel and PowerPoint; A+ Certification; I Net Certification; Network+ Certification ABOUT ME FASTPITCH SOFTBALL UMPIRE 13 YEARS Demonstrate professional characteristics when communicating with coaches, players and fellow umpires Develop and organize schedule for umpires for local fastpitch softball Manage conflicts and resolutions between other umpires, coaches and parents Leadership responsibilities as a Senior Umpire to help conduct and lead training sessions and mentor new umpires |
