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Candidate's Name ,Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE LinkedIn:LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARY:Dedicated IT Helpdesk support professional with more than two years of experience in managing and resolving user issues. Successfully implemented updates on hardware and software assets as well as administering IT asset inventory management. Documentating, troubleshooting and user guides creation. TECHNICAL SUMMUARY:Operating Systems: Windows 10/11 Mac OS XSoftware: Microsoft Office word, Excel and PowerPoint. Jira. Hardware: Windows, Mac OS Desk Printers Multifunction Printers. Bilingual: English and French.PROFESSIONAL EXPERIENCE:Mission of Gabon, Second Assistant October 2022 Desk and administrative support, managing the office of Gabon foreign affair. Assisting guests and employees coordinating daily activities. Provide technical support for desktops, laptops, printers, and mobile devices Manage user accounts and permissions in Active Directory. Collaborate with other IT teams to resolve complex technical issues. BGFI Bank IT HELPDESK SUPPORT March 2007 Respond to and resolve IT support tickets submitted by end-users Install, configure, and troubleshoot hardware and software for end-users Provide technical support for desktops, laptops, printers, and mobile devices Manage user accounts and permissions in Active Directory. Perform regular backups and disaster recovery procedures. Collaborate with other IT teams to resolve complex technical issues. Train end-users on new software and hardware systems. Document IT processes and procedures for future reference and training purposes. Education:LaGuardia Community College  Queens, NY June 20218 Computer TechnologyInstitute School of Technology African - Libreville, Gabon March 2007 Computer Science