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Tigerlillies02@Tammy gmail.com Chateauneuf Empire, CO PHONE NUMBER AVAILABLEWORK HISTORYat The Reed GroupStreet Address /2021 - 11/2022 (1 year)Answer incoming phone calls Maintaining a high level of professionalism and establishing a positiveCandidate's Name
Update the caller database with notes from the call Work with management to stay up on any relevant changes on product knowledge and company changesImpacting the bottom line by making unhappy people happy Turbo TaxRemoteAnswer incoming phone callsAssist with any tax preparation questionsMaintaining a high level of professionalism and establishing a positive Candidate's Name
Update the caller database with notes from the call Work with management to stay up on any relevant changes on product knowledge and company changesFront Desk Agent at Comfort Suites Golden Evergreen 01/2020 - 09/2020 (1 year)Perform all check in and check out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates oftheir stay)Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnishedat Indian Hot Springs10/2015 - 06/2018 (3 years)Kelly Castellano Manager 303 989 6666My main responsibility of a hotel front desk clerk is to check guests in and out. Verify guestsregistration information and take any further information required, such as identification andperiod of saty and take cash or process credit cards. Once they have gone through all theseprocedures, they hand the room key to the guests and guide them to their rooms. When a guest isabout to check out, a front desk clerk will ensure that all dues are clear and the key is handedover.As the spa receptionists are responsible for answering the telephone, transferring calls, takingaccurate messages, greeting customers, cashiering, giving tours of the spa facility and schedulingappointments. Other responsibilities include notifying sta members of any customer cancellations orthe arrival of any unscheduled visitors.EDUCATIONDenver North High School Speer and FederalGraduated 1970SKILLSTelephone, 25 yearsLANGUAGESSpanish, BilingualSOCIAL NETWORKSFacebook, https://Buston N BrowneTwitter, https://LINKEDIN LINK AVAILABLE Linkedin, https://www.linkedin.com/in/stacey-marshall-57352767 ABOUT MEI served in the militaryI have a drivers licenseI have management experienceI have a security clearance