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Click here or scroll down to respond to this candidateCandidate's Name
Joliet, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperienced Duty Manager proficient in solving diverse issues. Proficient in manufacturing business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success over 15 years in distribution. Work ExperienceManager on DutyMcDonald's Restaurant - Joliet, ILMay 2022 to PresentMonitored employee productivity to provide constructive feedback and coaching. Complied with company policies, objectives and communication goals. Provided ongoing training to address staff needs.Delivery DriverGPS - Joliet, ILFebruary 2020 to PresentTransported and safely delivered items to prevent damage or loss. Navigated routes with relevant map programs and GPS systems. Handled merchandise in accordance with product handling standards. DispatcherBobs Furniture - Shorewood, ILJanuary 2019 to February 2021Scheduled loads according to priority and available equipment. Monitored dispatch board and adjusted call priorities regularly based on caller needs. Utilized various software systems to facilitate movement, planning and scheduling. Kept detailed and updated records of calls in physical and electronic databases. Monitored changes in delivery schedule and communicated changes to customers. Worked closely with transportation supervisor to dispatch and assign loads. Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.Answered customer requests with information about product availability, shipping information and status updates.Identified locations and needs of callers to accurately send assistance. Managed daily delivery and work schedules to maximize coverage. Reported delays, accidents or other traffic and transportation situations. Tracked changes in computer system to keep records current and accurate. Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.PHONE NUMBER AVAILABLE, EMAIL AVAILABLELeveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.Investigated and resolved customer and vendor issues to retain business. Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.Liaised with customers to provide logistics for drivers and coordinate delivery times. Alerted personnel of road and weather hazards to minimize accidents and delays. Communicated with individuals within inbound call center setting to complete dispatch support for customers calls.Forklift OperatorGusto/Butterball - Montgomery, ILApril 2011 to March 2016Maneuvered forklift over and around loaded pallets, boxes and other materials. Moved freight, stock and other materials to and from storage and production areas and loading docks. Maintained current forklift training and certification as required by company policies. Communicated with supervisor and other warehouse staff to coordinate work. Unloaded incoming items from trucks and rail cars and transported materials to staging area. Inspected lifts before use to prevent damage to goods. Transported material to correct locations and documented inventory changes. Used handheld scanners for warehouse management system compliance. Packaged, labeled and tagged goods before transfer. Checked shipments for damaged or incorrect items.Reported safety and quality issues to management.Tied and secured loads to prevent shifting or damage to items. Operated power material handling equipment to accurately select and palletize loads. Prepared finished stock for shipment by identifying, pulling and packing product. Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash. Maintained yard appearance, keeping ground clean and clear. Tracked materials moved for stocking purposes and to complete logs for management. Squared stacked displayed materials for safe and orderly conditions. Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.Relocated goods from dock area to appropriate storage locations. Secured loads on pallets to minimize damage and worker injuries. Communicated with team members to coordinate efficient and accurate movements. Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.Moved levers or controls of lifting devices to load, unload or stack material. Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.Positioned lifting devices to secure material or products for transport to designated areas. Estimated weights, heights and centers of balance to make precise placements. Inspected product load for accuracy to foster timely and complete delivery. Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action. Noted and recorded receipt of materials on drivers' paperwork. Weighed materials or products to record data on tags or labels. Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.Scheduled or performed needed maintenance on equipment to promote longevity of use. Signaled workers to discharge, dump or level materials. Followed safe practices to mix and apply chemicals. EducationSome College (No Degree) in Early Childhood Education Quincy University - Quincy, ILSkills Processes and procedures Reliable & trustworthyGoal-oriented Planning & organizingContract development and Analyticalmanagement Friendly, positive attitudeSystems and automation applications Computer skills Lead generation Problem resolutionIssue and conflict resolution CommunicationTeam managementData management Microsoft Word Microsoft Excel Microsoft Office Microsoft spreadsheet Freight Load & unload Customer service Clerical experience Driving Warehouse management system Guest services Forklift Cold calling Conflict management Payroll SAP Cash register Team management Databases Manufacturing IT Marketing CookingLinkshttp://l.comCertifications and LicensesForklift Certification |
