Candidate Information Title Support Specialist Sales Target Location US-NE-Omaha Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Support Specialist Team Lead Omaha, NE Technical Sales Specialist Omaha, NE Support Specialist Patient Care Omaha, NE It Support Specialist Omaha, NE Reservation Agent Support Specialist Omaha, NE Customer Service Sales Specialist Omaha, NE Customer Service Sales Associate Omaha, NE

ExperienceCenturylink/lumen Omaha, NESales Support Specialist Street Address /2009 - 06/2024Assisted sales representatives, via click to chat, in all aspects of the business including writing difficult orders, researching necessary information, and troubleshooting system issues to ensure accurate and consistent order processing. Served as a liaison between customers, technicians, and engineers to ensure product availability, correct order procedures, and accurate billing of services. Utilized dispatching software to check for technician availability for installation appointments, secure new appointments,or reschedule based on availability. Rescheduled missed appointments from customers and technicians to ensure the proper installation of products.Communicated with customers through their preferred method of contact, including SMS texting, email, and telephone, to address any concerns with their pending orders. Centurylink/lumen Omaha, NESales Consultant Street Address /2003 - 05/2009 Resolved customer questions or concerns regarding services or billing. Built rapport with customers and transitioned inquiries into sales opportunities. Issue order as needed to establish, change or move service per customer request. Mutual of Omaha Omaha, NELicensed Insurance Agent 04/2001 - 04/2003 Worked in a call center environment, answering hundreds of calls per week. Researched policy information and coverage, including life insurance, accidental death coverage, and Medicare supplements. SkillsCongeniality, Customer obsession, Building rapport, Problem solving, Positive attitude, Attention to detail, De-escalation, Putting the customer at ease, Empathy, Verbal communication, Written communication, Mentoring EducationUniversity of Nebraska - Omaha Omaha, NEGeneral studiesUniversity of Nebraska - Kearney Kearney, NEElementry EducationConestoga Jr Sr High Murray, NEgeneral studies 05/1992Volunteer experienceCoach Plattsmouth Soccer Club, St.John School, and PJYA Coaching and development of children through soccer, basketball and football.Professional SummaryExperienced Sales Support Specialist with 23 years in the customer service field, adept at establishing rapport through conversation, demonstrating empathy, and making every customer feel like a top priority. Skilled in customer obsession, efficiency, and communication, l am seeking an opportunity to continue delivering exceptional service and making a meaningful impact in my customers lives.Interests Mentoring Coaching Foster care Autism Family Scott BaxterPHONE NUMBER AVAILABLE EMAIL AVAILABLE 1012 s 9th st Plattsmouth Nebraska 68048