Candidate Information Title Accounts Receivable Customer Service Target Location US-MO-Saint Peters Email Available with paid plan Phone Available with paid plan

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TraceyZinnaStreet Address  Quick dr Apt 2 Florissant,MO Street Address
PHONE NUMBER AVAILABLEW: EMAIL AVAILABLESkills Customer Relations Activity reporting Account Monitoring Payment Coordination Time Management Organizational Skills Debt collection Payment Negotiations Decision Making Attention to Detail Continuous Improvement Problem solving Statement Review Record Keeping Payment posting Customer ServiceAccounts ReceivableSoftware Adaptability Conflict Resolution Collections Professionalism Multitasking Problem-Solving Written CommunicationProfessional SummaryI am a detailed Accounts Receivable professional. I reduce errors by checking all data and swiftly handling discrepancies. I stay on top of demands in fast- paced environments by effectively using my knowledge to maintain, organize, and with diligent attention to important details.I demonstrate strengths in Business-to-Business collections and billing procedures. I have a thorough understanding of accounts receivable. customer service, time management, and multitasking, with effective written and verbal communication skills. I am Good at troubleshooting problems, researching, and building successful solutions with a strong background in maintaining positive relationships and exceeding goals.ExperienceIndoff LLC St.Louis, MOAugust 2022 - CurrentAccounts Receivable ClerkMet deadlines consistently with routine billing, collection, and reporting activities. Maintained accurate records of all accounts receivable transactions. Worked closely with other departments to optimize cross-functional communication and collaboration.Provided exceptional customer service when addressing account inquiries or concerns.developed professional relationships with customers and our sales partners regarding overdue invoices and encourage prompt payment.Ensured compliance with relevant laws, regulations, and company policies related to invoicing practices.Contacted customers regarding overdue invoices and arranged payment plans. Detected non-payment issues quickly by monitoring customers' accounts. Generated weekly reports for management on outstanding balances and collection efforts on recurrent account delinquency issues.Utilized accounting software platforms for efficient data entry and organization. Kept managers informed with daily activity reports detailing payments. Updated customer files name or address changes, mergers or mailing attentions. Contacted clients to resolve invoice discrepancies. Tracked billing activities and payments with spreadsheets. Worked closely with management to improve accuracy and resolve receivables variances.Contacted customers via email and phone to resolve short payments. I sent about 100 emails per day.Reconciled past due customer accounts and brought customers to current status.Recorded, stored, and analyzed information using accounting software. I worked with Microsoft, Sugar, JDE Edwards, Chrome, Google, Google Documents, Intranet, and various portals.Minimized aging accounts by monitoring open balances and pursuing payments.I have 450 accounts with Indoff. I have 2 divisions within Indoff and I work these accounts alone.I take credit card payments, process the payments, and update the customer accounts accordingly.Aargon St. Charles, MOApril 2017 - July 2022Collections AgentResolved client billing problems by collecting direct payments and setting up payment plans.Handled outbound collection telephone calls with consistent service quality and excellent success rate.Investigated and resolved balances using proactive communication with external and internal customers.Monitored account statuses closely to ensure timely follow-up on outstanding balances.Developed professional relationships with clients to facilitate communication and encourage prompt payment.Escalated unresponsive or high-risk accounts to management for further action as necessary. Conducted research on debtor assets to identify potential recovery sources. Maintained accurate records of all collection activities in company database.Educated customers about balances and delinquency issues with detailed documentation of identified problems.Provided accurate responses to customers' servicing questions and concerns.Enlisted senior management help when necessary to accelerate the collection process.Gave management feedback on front-line collections trends on recurrent account delinquency issues.Provided exceptional customer service while discussing sensitive financial matters with debtors.Managed delinquent accounts and communicated with debtors to negotiate repayment plans.Ensured adherence to federal, state, and local regulations governing debt collection practices.Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions.EducationMay 2001GEDWright City High, Wright City